Thrive MarketReviews 2,172

I'm a 36-year-old woman from north-eastern US. As someone who can not eat refined sweeteners, glyphosate-laden conventional foods, many lectins including gluten, and so on, there are only a tiny handful of products Thrive Market carries which are relevant to me. Also, the interface has given me a lot of trouble. I have repeatedly had to contact customer service to get a discount code to work. I have felt spammed by the number of promotional messages that are sent. And then confused when the promotions do not work as advertised. I'm offered these "free gifts" all the time, but then when I go to log in, there is always the message, "the gifts went fast." Thus, I find Thrive Market to be a bit sketchy. I think this is best for people who have more conventional eating needs than I do.

Thrive Market artificially inflates your total in the exact amount of the discounts you should be receiving.
When you try and speak with customer service about it, they tell you that the subtotal they made up after adding charges is correct. They even sent me back my own invoice, with all the items listed and they did not add up to their subtotal on their own invoice! They did eventually refund me (after tons of back and forth), but still would not admit their mistake! Shady company. They also make it difficult to cancel your membership (no option to do so from the app at all).

EDIT: right after I submitted this review they did end up refunding a prorated amount for the membership, which I appreciate. Would have been nice if they had communicated this with me prior to closing the chat though. I'm still not thrilled with the service but at least they did the right thing in the end. I tried Thrive Marker a few years ago and was underimpressed. The best deals are on Thrive brands, most other brands can be found cheaper elsewhere. It's also still mostly just processed food though I like that the options do have better ingredients. It's helpful to have different brands in one place for one convenient order. Ultimately I stopped using it because it just wasn't worth it to me. Unfortunately I couldn't figure out how to cancel my membership. Part of this is on me because I never took the time to figure it out - I just looked for an option on the website, couldn't find it, and meant to come back to it at renewal time. Unbeknownst to me, they do not notify you before your renewal (red flag #1). So every year I was charged $60 with no notice for something I wasn't even using. I would mean to go figure out how to cancel, and then forget - again, part of this is on me, but it would be nice if they made it easy to cancel directly on their site (they do now appear to have an AI chat that can do this - this is a newer feature I believe). Finally, today after about 3 years of paying without using it, I received a notice that I was charged again. Within 30 minutes I was on the site using the AI chat to cancel. Let me tell you, Olive is relentless - offering me deal after deal to get me to stay. It told me I had $60 thrive cash that would go away if I canceled. I tried to ask multiple times if I could get a refund for the membership if I used this first then canceled - but it wouldn't answer me. I tried to proceed anyway, but it kept offering me more thrive cash if I gave them another try. Finally I said, fine, I'll use it and then cancel after. I had a total of $100 thrive cash which I immediately used to place an order then tried to cancel again. After placing the order I went to cancel - it again offered me deal after deal but I said no. It canceled and then informed me I'd still have the membership to the end of my term - 365 days. I do not plan to make another purchase so I asked about a refund. It said I wasn't eligible so I transferred to a real person. This person informed me they couldn't refund me because I'd made a purchase. I explained that this was ridiculous given that all I did was use the thrive cash in my account, the membership has only been active for less than an hour, and I've been paying for 3 years with zero purchases so tbh they've gotten their fair share of money from me (not entirely their fault, but worth noting I'm not just trying to rip them off). I also asked if they could just charge me for one month and refund the rest. After not hearing back for probably 20 minutes, they ended the chat on me. So, I guess I'm out $60 - I at least did get $100 worth of product out of it so I won't complain too much but I am irritated that I asked a reasonable question about prorating, and they ended the chat on me. I also don't appreciate the lack of renewal reminders and the constant offering of discounts when all I wanted was to cancel. And if the AI feature can't answer a simple question about a refund when someone tries to cancel, then AI probably shouldn't be handling the cancelations. I would think that's a common question many people have. It didn't even offer to transfer me to a real person when I asked that 5 times - at the very least it should do that if asked a question it isn't programmed to answer.

I don't know why the website has become so challenging. I do not want to have a standing order. It is nearly impossible to place a simple order. I have to click on "check out" if I want to review or view order. I might have ordered more if it had not had so much difficulty.

I bought 3 bags Quinn almond filled pretzels. Mid August I opened the first bag, found it was rancid. Chatted with a "bot", said "its past 30 days, thanks we will check our product, but cannot give refund. The product expire date is 11-11-25. I am out 3 bags. The only reason I still use Thrive Market is, there are some items I can't locate from other retailers.

Prices tend to be higher than stores such as costco. If sign up for subscription you cannot go in to your account and choose to cancel subscription. It is very much a pain. You can push out the date but cancelling it requires an act of god.

Thrive is great if you don't have access to specialty items where you live, otherwise, the prices aren't less expensive, many products have unreasonable minimum quantity requirements especially for a family of two, the website is cumbersome to use, everything goes to auto ship and trying to change the dates so that it's one large order instead of multiple ones that don't meet the shipping minimum is frustrating. And note that I do tons of online shopping and have other products on auto ship from other companies and I have none of the issues that I experience with Thrive at these other company platforms. I have enjoyed being able to ship snacks to my family that they might not buy for themselves because of the prices or availability, but it's not worth the membership just for that.

Had trouble clicking on the Thrive Market link sent to my phone as a subscriber. Then I had trouble finding gf bread after I typed in the search bar your page had trouble with searches. Then i was trying to close out my cart and your page didn't show the cart. Then I was done and there was no submit button. I had to go searching on another tab and then it came up. Your page was very not user friendly today.

I just placed a GIANT order and added the free gift in. It showed that it was there. I finished my shopping and now it's gone. I've waited for over an hour for stupid OLIVIA to find a human and I'm just going to cancel everything. BUT…isn't it funny how you charge me 59.99 the other day for a membership. Membership for what? NO ONE answers your phones. If you are lucky you might get a human. Maybe. My nerves are freaking SHOT. YOU lose Thrive. That was over 300 bucks worth of food. At least. We are so frustrated. No wonder you only have a rating of 3. Interesting. Man, are we disappointed. Your customer service has been just horrible today.

What they offer is stupidly secret and I couldn't look without getting a temp membership. I never ordered and tried to cancel to receive a refund. I was less than 10 days past the 30 day cut off and was denied a refund. Plus their site is hard to use. It's slow and doesn't always show the full screen. Especially challenging on a tablet. Prices are cost savings is over inflated especially if you account for the 59 dollar annual membership fee. Options aren't better than other places. I will cancel before the take 59 from me again.

First of all this company is so deceiving! They don't tell you they ship different boxes so each box has its own shipping $$$ for example frozen box is $20 to ship like are you serious. Second of all they have a lot of things out of stock or things they can't ship because is "too hot" what?

I got an email that said I would get up to $50 off my order and I could select a gift valued at $60 upon checkout. At the start it had me fill out this really long "what are you interested in buying today" survey which I couldn't skip. It didn't even ask my dietary preferences so I knew it would be a huge waste of time. I finally got to the end and of course had to remove all of the items since none were anything I would eat or use. Then it let me select a roughly $20 gift which I did. So after removing all of the items I chose all the items I wanted and proceeded to check out. It didn't let me choose a $60 gift so I used the chat before hitting the final buy button. I chatted with the bot who finally transferred me to a person. This person just kept disappearing without telling me and did nothing to address what should have been a very quick question to answer about the gift. Finally they said one of the gifts was a $60 value (even though the others were $16 to $20 supposedly... which I dunno on what planet the two items I chose would add up to $20, but anyway). But mind you, the whole time she just kept disappearing and leaving me not knowing when she'd be back. So, finally I hit the buy button and after it goes through it says the groceries are on subscription! Like, no I never agreed to any subscription nor was there any talk of a subscription nor a checkbox, so that is illegal in California and likely with other states and the government I would guess. So then I get back on the bot chat which of course, I already placed my order so now no live person ever comes on. It wouldn't listen and kept trying to make sure I wasn't canceling my membership and I kept telling it I was trying to talk about the grocery subscription not the annual membership. Anyway, it finally took me to the page of subscriptions but it was not described the way the bot said and the FAQ about recurring subscriptions was not on the page. I kept trying to get my point across about how the whole thing felt shady and deceptive. The crazy thing is, I and probably 70% or more of others would give them raving reviews if they weren't deceptive! Why would they do this? They want me to refer others, but if I did that I would have to write all these warnings in the post! That wouldn't exactly get others to want to join now would it?

Receive $60 for renewing your membership? No, that did not happen. I won't renew next time. I received nothing for renewing. I feel this is highly misleading.

Great prices during my trial period, but prices went up after I could no longer cancel for a refund. The price of free shipping also went from $25 to $50. My first order arrived with nearly everything damaged, I was given store credit and refused a refund to my original form of payment. I was told I would get a "Thrive Cash" credit, which I didn't get and then had to ask them for it again. I downloaded the app to recieve $10 Thrive Cash which I never got. Customer service said (copied and pasted): "Thank you for sharing your honest feedback. I'm sorry to hear that the price changes and shipping thresholds have been frustrating and didn't meet your expectations. I completely understand how that can feel disappointing, especially when you signed up with different expectations." Customer service is always nice but I do get the run around. A great selection of products. I wouldn't recommend.

Thrive has the worst costumer service of any subscription company I have ever used. When you call during business hours, 9 turns out of 10 it will send you to a recorded message and then just hang up on you. They say they have 24hr chat available but it will only let u speak to a robot. Additionally, they sign you up for reciting orders that it is impossible to sign out of, they only let you reschedule to a different date. It feels like they are just taking your money without giving service in return.

This is a crap website and I hope I can cancel. Not a user friendly site either. I will never subscribe again in the future

Good lord. What a nightmare it's been with this horrid company. I thought I'd try them out and stupidly created a profile with a credit card. Ever since my disastrous first order, I have been trying to cancel my account and STOP their automatic shipments, and it's been impossible. Every month, I contact their customer service and tell them I don't want to be a part of their "program" anymore. I ask them to stop filling my cart with products every month and automatically billing me for everything. I ask them to delete my account entirely. Every time, same thing: "Oh sure, you're good to go. Everything is cancelled." And the following month, I get an e-mail telling me I have 48 hours to "edit my cart" before they ship everything out. I am at my wit's end and am considering contacting the California Attorney General regarding their scammy business practices. There is no way to remove myself from their database and no way to delete my credit card. It's like I'm going to be screwed monthly until I die. And they have an AI chatbot, which is BEYOND USELESS. Date of experience: EVERY MONTH for half a year so far. UPDATE 13 Aug 2025: The response from Thrive Market below is hilarious and is even more proof of their ham-handedness. "The quality and safety of all items sold on our site are incredibly important to us"? My review said nothing about the "quality and safety" of their products. It deals only with their scammy practice of recurring orders that can't be cancelled. Some bot left this; a real person didn't even read it. I rest my case, Thrive Market.

This is so annoying. I was issued a credit last month(06/2025) and tried unsuccessfully to apply IT TO MY ORDER OF 7/16/25, so I called and spoke with a customer service man (I think his name is Darron) who ultimately corrected the issue, BUT WASTED MORE THAN 1/2 HR OF MY TIME. I'M ANNOYED AND IRRITATED BY THIS ISSUE. I request a call from you at *******651 from a supervisor to make a formal complaint.

Items come damaged frequently. Additionally, I just placed a gift order and know I put on the gift recipient's email AND mailing address, but it shipped to my home "default" address instead. Because it already shipped, they can't cancel and refused to accept the box returned because of their carbon neutral promise. I'm beyond disappointed and this just proves that I made the right choice in canceling my membership.