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Thrive Market Reviews Summary
Thrive Market has a rating of 3.8 stars from 2,177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Thrive Market most frequently mention customer service, grocery store and great products. Thrive Market ranks 3rd among Meal Delivery sites.
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I thought I placed my order before my thrive cash expired and I didn't now I can't use it
It should never expire anyways as long as my account is active
I used to be a subscriber and have signed up again. All I want to do it shop your various departments buy the things I want and get them shipped. I am single and don't need regular shipments but your site keeps bombarding me with "sign up for timed shipments for the same items. The whole experience was frankly annoying, I understand the financial benefit to the company to do this but I don't need it and would guess that many don't. I placed an order and will try it again and hope the experience improves
Thank you for sharing your experience with us, and we truly apologize for any frustration caused. We want your shopping experience to be simple and enjoyable, so we’ll take your feedback to heart and work on improving the process. We appreciate your patience and hope that your next order is more to your liking. If you ever need assistance or have suggestions, please don’t hesitate to reach to our Member Services team at [email protected] —we’re here to help!
Start packing the heavy stuff on the bottom or send out two boxes or I'm canceling my subscription. It says I need 100 words I don't have 100 words to explain to ship the stuff decent. I'm getting tired of paying for stuff that comes damaged.
Thank you for reaching out, and we are sorry to hear about the issues you’ve been experiencing with your shipments. We always strive to ensure that our products arrive in perfect condition, and we truly understand your frustration. Your feedback has been shared with our operations team to help us improve. If you haven’t yet, please reach out to our Member Services team at [email protected] or via chat—we’re here to help.
It's a pain to order, the selection of products I can use is very limited, many of the products I have tried are gross, and I hate the membership fee and the additional "safety" fee (whatever that is) NO other company has it. The only reason I order from them at all is because they have two products I can't get anywhere else.
Thank you for your feedback, and we’re truly sorry to hear about your frustration with the ordering process, product selection, and fees. We understand how important it is to have a variety of quality options, and we’re always working to improve our offerings. The safety fee is in place to help maintain high standards in our shipping and handling processes, but you can always opt out online at any time. We’re grateful to have the two products you love, and we hope to continue providing them to you while also improving your overall experience. If you ever have suggestions or need assistance, please don’t hesitate to reach out at [email protected] —we’re here to help!
For 3 months I kept getting a cinnamon granola packaged as the mixed berry. I called and reported this multiple times and nothing was done. If we don't know what it in the package, how are we to know it is safe to eat especially if we have allergies. If a customer calls with an issue, please take it seriously. I will be canceling my subscription.
We are truly sorry to hear about the issues you've experienced with receiving the wrong item, and we completely understand how concerning this must have been, especially with allergies involved. Your safety and satisfaction are incredibly important to us, and we apologize for this. We have shared your feedback with our team. If you haven’t yet, please reach out to our Member Services team at [email protected] or via chat—we’re here to help.
I recently purchased a bottle of olive oil and an expired last month. The one I replaced it with expired June of 2025. I've tried to reach out but I haven't had any response.
We’re so sorry to hear about your experience with your order. We understand how frustrating this must be for you. Please know that we’ve reported this to our operations team to help prevent it from happening in the future. If you haven’t already, our Member Services team is ready to assist you at [email protected] or via chat here—we’re here to make this right.
More predatory than Comcast and just as hard to cancel. Last year I signed up for a free trial and placed an order. After it hadn't been delivered in two weeks, I contacted customer service to check on the order and to cancel. After having to deal with a chat bot through 5 rounds of offers about upcoming deals, I was transferred to a representative. I timed it, and it was 5 minutes for the real person to connect, then three minutes to the second for every message after that. I'm sure they have it set automatically so that people get frustrated and close the chat window. They ended up cancelling my membership while we were chatting (after three more rounds of increasingly better offers) and agreed to reship the order that never left the warehouse. The order took another week to ship. Just this morning I received an email that my membership auto-renewed. Apparently because they shipped the replacement order after my membership had cancelled, it reactivated. I didn't get charged for last year, but I did for the renewal. I just had to go through the exact same chatbot system of offers and representative offers before being able to cancel. This company is doing everything it can to take your money.
We genuinely appreciate you taking the time to share your valuable feedback with us. It’s important for us to hear your thoughts, as we are committed to improving our services and offerings continuously. While we hope you enjoy the benefits of being part of our membership, you can cancel at any time by reaching out to our Member Services team 24/7 via online chat. Our dedicated team is always here to support you and ensure that your experience with us is as smooth and enjoyable as possible. Thank you for choosing Thrive Market. We are grateful for the opportunity to assist you and are looking forward to serving you better in the future!
Too many of your products are made with sea salt and sea salt has micro plastics in it! I am finding less and less products I can buy from Thrive!
Thank you for taking the time to share your feedback with us. We sincerely appreciate your thoughts and want you to know that we are listening closely and working hard to make enhancements. If you need any help, please feel free to reach out via our 24/7 chat service. We’re committed to supporting you in every possible way. Thank you for choosing Thrive Market and for allowing us the opportunity to assist you!
I used to love ordering from here. But not anymore. Off & on for over a year it has been overly challenging. The chat is worthless. The emails never come across not even to spam. Just so tired of the hassle
Thank you for taking the time to share your feedback with us. We sincerely appreciate your thoughts and want you to know that we are listening closely and working hard to make enhancements. If you need any help, please feel free to reach out via our 24/7 chat service. We’re committed to supporting you in every possible way. Thank you for choosing Thrive Market and for allowing us the opportunity to assist you!
Selection and prices aren't great. Not really impressed so far. Will give it another month before cancelling. Had to buy multiples just to get free shipping because couldn't find enough to fill a cart.
Thank you so much for sharing your valuable feedback. We truly appreciate your input and want you to know that we’re actively listening and striving to make improvements. If you need any assistance, please don’t hesitate to reach out through our 24/7 chat service. We’re dedicated to supporting you in every way we can. Thank you for choosing Thrive Market and for giving us the chance to assist you!
I usually shopped health food stores and the prices are so expensive. I appreciate the variety of Thrive Market and the quality of the food. I had an issue with the salt plastic grinder and they made it right. I appreciate the service and the quality of the shipping, most of the time. I had a crushed box and all things inside were good but I told them about the shipping service, and they responded immediately. I am buying things that are new to me but they are of good quality adn I enjoy the adventure and new tastes.
Thank you for sharing your experience! We are glad to hear you’re enjoying the variety and quality at Thrive Market. It’s great that we could resolve the issue with your salt grinder quickly, and we appreciate your understanding about the shipping. Trying new products can be a fun adventure. If you ever need anything, just let us know! Thank you for selecting Thrive Market and giving us the opportunity to assist you.
When email received to add to order or replace, another order begins with more shipping added instead of adding to existing order. This is a huge waste of time.
We are grateful for your valuable feedback. Your input is important to us and we assure you that we are actively listening and working on making improvements. If you require any assistance, please feel free to contact us through our 24/7 chat service. We are committed to supporting you in every possible way. Thank you for selecting Thrive Market and giving us the opportunity to assist you.
What made my experience very very great? Is the products that the company sell The way they package their stuff. And their customer service is amazing.
Your feedback means a lot to us and we really appreciate you including us in your daily life. Thank you for shopping with Thrive Market!
Until I read the reviews, I was ready to sign up. The three reasons I did not, and will not, try this service are as follows: 1. Horrible ratings (current 2.63 stars) 2. Lack of transparency understanding and navigating what the site is like prior to signing up :( 3. The #1 reason I would never sign up is the majority of reviews stating how difficult it is to cancel your membership. That is just really bad business and shows you really don't care about anyone. Good luck!
Thank you for taking the time to share your feedback with us, Kimi. We appreciate your honesty and understanding of our services. We want to assure you that we are committed to providing our members with a seamless experience, but we completely understand if our service is not of interest to you. Please note that our Member Services team is always available 24/7 via online chat to answer any questions you may have about our services. We are always happy to help in any way we can. Thank you for considering our services, and please don't hesitate to reach out if you have any further questions or concerns.
You can join, but you cant cancel. You need to chat online via messaging on their site with a customer service rep. When you do, ask for an email confirmation. Then go to your bank/ paypal/ etc, and remove your payment info. These guys charged me two years that I didn't use because I "signed up for auto renewal". Otehr companies (like Squarespace for instance) will email you in advance to let you know about an upcoming charge, not Thrive. No way to dispute either. You are better off using other subscription services out there with friendly practices. This company is shady. Also, this company is rated "A+" with BBB, but with 2 star reviews (see screenshot attached). If you read the reviews there they all suffer the same experience.
Thank you for sharing your feedback, Blair. We understand that you have had some issues while trying to cancel your account. We sincerely apologize for any inconvenience caused. We always strive to offer our members a seamless experience, but we understand your need to cancel. Please know that our Member Services team is available 24/7 via online chat to help you with any issues you may have. We appreciate your support and thank you for giving Thrive Market a try!
Thrive held onto my credit card info, and billed me for an annual membership which I never requested and never used. They made it difficult to cancel my membership, and very difficult to get them to remove my credit card information from their database. I cannot trust this organization, based on their deceptive marketing practices.
Hi Robert, thank you for your feedback. We're sorry to hear you had trouble canceling your account. We offer members exclusive sales, discounted prices, and more. Our annual members have a 30-day risk-free trial period, and you can cancel anytime for a full refund. If still need assistance with your account or data removal, our Member Services team is available 24/7 via online chat. We appreciate your willingness to try our services and hope to serve you better in the future!
I did not order for over a year and canceled my subscription well ahead of the auto renew. Of course Thrive rebilled me again. I followed all directions to cancel and get a refund and once again they tell me my subscription is canceled but refused the refund. I have ordered any products for at least 18 months.
This service is not worth the trouble. There are much better online services.
Thank you for your feedback, Linda. We understand you had trouble trying to cancel your account, and we sincerely apologize for any inconvenience. Our goal is to provide you with a great membership experience, but if you do decide to cancel, our Member Services team is here to help via 24/7 online chat. Thanks for giving Thrive Market a try!
Have to pay to see what is available. Everything I wanted was not in stock. And getting a cancelation, refund in the first 30 days is obnoxious. Very pushy. Not respectful of time. A huge waste of time.
The AUTOSHIP is ridiculous. It auto suggests items in your cart and then starts a count down that it's going to ship soon! Freakin crazy!
Worst experience and I will never try again. Very poor taste throughout the entire experience.
From inventory, to practices, to chat, and conversations with service, it's like they are trying to piss people off.
Thanks for taking the time to provide your feedback, Lauren. We're sorry to hear that canceling your account was challenging. Our aim is to truly make your membership experience enjoyable, and we apologize if this wasn't your experience. Thrive Market functions as a membership-based marketplace, granting members access to discounted prices, exclusive sales, complimentary gifts, and more! To provide peace of mind, we offer annual members a 30-day risk-free trial period, allowing you to cancel and receive a full refund as needed. Annual renewal and monthly members can cancel their auto renewals at anytime. Our Member Services team can help out anytime via online chat 24/7. We truly appreciate your willingness to try our services!
The food tastes like mush. I canceled which was impossible and they still billed me for an auto ship I never signed up for. No products just billed my credit card. No money back.
We appreciate your feedback. We're sorry to hear about your experience, Susan. This feedback allows us to further improve the overall member experience and we would love the opportunity to investigate this further and make this right! Please don't hesitate to contact our member services team through our 24/7 online chat. We appreciate you giving us a try!
Very sketchy company. I have been trying to cancel my membership since June of this year and it's now December. Customer service is awful. I'm not trying to sound dramatic, but it's honestly corrupt how they've handled my complaints. Do not sign up!
Karis, thanks for taking the time to provide your feedback. We're sorry to hear that canceling your account was challenging. Our aim is to truly make your membership experience enjoyable, and we apologize if this wasn't your experience. Thrive Market functions as a membership-based marketplace, granting members access to discounted prices, exclusive sales, complimentary gifts, and more! To provide peace of mind, we offer annual members a 30-day risk-free trial period, allowing you to cancel and receive a full refund as needed. Annual renewal and monthly members can cancel their auto renewals at anytime. Our Member Services team can help out anytime via online chat 24/7. We truly appreciate your willingness to try our services!
From the business
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, and we completely understand your frustration. Thrive Cash expires 30 days from when it's issued, which is why it’s no longer available for use. However, we’d be happy to add it back to your account. If you haven’t already, please contact our Member Services team at [email protected] or chat with us here, and we’ll be glad to assist you in making this right. Thank you for choosing Thrive Market!