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The Whiz Cells

4.3

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The Whiz Cells Reviews Summary

The Whiz Cells has a rating of 4.3 stars from 403 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Whiz Cells most frequently mention customer service, easy process and fair price. The Whiz Cells ranks 1st among Sell Cell Phone sites.

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3,503 reviews

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California
1 review
0 helpful votes
Follow Shalana P.
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Easy and fast payment
November 2, 2024

Whiz cells gave me the most for my phone then others, the process was easy and received the payment extremely fast. I appreciate it!

Date of experience: October 22, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Minnesota
1 review
0 helpful votes
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Good again!
October 26, 2024

Not the first time I sold to Whiz Cells. Always smooth and fast response. Fast payment, even by mail.

Date of experience: October 16, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review & your continued business. We look forward to working with you again in the future.

California
1 review
0 helpful votes
Follow Atsushi A.
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The result paid for my phone was same as competitions, nothing more or less

Date of experience: October 15, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future. Also, if you could please provide feedback via email to [email protected] for why you left a 4 star review so that we can improve our customers' experience? Thanks in advance.

Colorado
1 review
0 helpful votes
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Fast, easy, courteous
October 22, 2024

Clear instructions telling me how to find my model # and memory and how to rate my phone, how to mail it (they paid postage) and when I would receive their price for it. Then, they sent a note saying what they would pay for it (as expected) and when payment would arrive. Everything was clear and concise. When I wrote with question, I got an immediate polite answer.

Date of experience: October 11, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Florida
1 review
0 helpful votes
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Exceptional Service
October 21, 2024

The process was seamless and fast, and the money arrived on time.

Date of experience: October 11, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Massachusetts
1 review
0 helpful votes
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I thought the phone was in good condition. The case was perfect without a mark and the screen only had the faintest of "smudges" in the most used areas that were only visible at certain angles and invisible with the display on. Seemed to fit the "few light scratches, can not be felt by fingernail" if not better. I would personally consider it excellent if I were buying a used phone. They graded it "other" without explanation and lowered the offered payout for by 20%.

Date of experience: October 9, 2024
Travis M. — The Whiz Cells Rep
over a year old

Hi Alex,

Your phone did not have the faintest of "smudges". It had scratches on the phones screen that are notable. The description you gave of few light scratches that can not be felt by the fingernail is our description of good condition. However, you selected excellent which states flawless, less than 10% of phones fall into this condition. This is why your quote changed and we did give you an explanation. The email you responded to accept the new value has the explanation in it. I am sorry you are disappointed. That is never our goal. The percentage of adjustment to your quote would have been much less had you selected good condition.

North Dakota
1 review
1 helpful vote
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Wasn't worth my effort
October 21, 2024
Updated review

You only have a few options for "condition" of phone. When I mailed it in, it only had a cracked screen. Magically, when received it has a whole litany of other issues.

Date of experience: October 9, 2024
Travis M. — The Whiz Cells Rep
over a year old

Hi David, I am sorry that you are disappointed. The pixel you sent in the LCD flashes, had a blackspot in the LCD, it is a broken phone. Most buyback companies would not have offered anything. Again, I am sorry you are disappointed, that is never our goal but the wrong condition was selected.


Seems very easy and painless
September 24, 2024
Previous review

Seems very easy and painless

Date of experience: September 14, 2024
Georgia
1 review
1 helpful vote
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Worst experience ever
October 17, 2024

They said my phone was locked with a pin code. I debt then the only pin codes I've ever used and they said none of the pins worked. I sent my device reset completely. They just didn't want to pay the amount I was quoted. Original quote was $640, I wound receiving $160. Pathetic. I will never use this company again and i will be sure to share my experiences with others. Worthless!

Date of experience: October 7, 2024
Travis M. — The Whiz Cells Rep
over a year old

Michael this is at best disingenuous. We emailed you showing that there is a pin code lock on the phone. It is not unlocked as you stated. It is locked to Xfinity Mobile. And we offered to send the phone back to you at our expense but you wanted to sell the phone. Your review is, unfortunately, a completely inaccurate review of the events that took place. Please feel free to send us the $160 back and we will ship the phone back to you.

Missouri
1 review
0 helpful votes
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I appreciate the communication and ease that was given with my transaction!

Date of experience: October 7, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Pennsylvania
1 review
0 helpful votes
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My second phone I sold arrived on time and i got the money the within the same.
It wasn't stolen or lost like my first phone was thanks last company I mentioned in the in the title.
I want to say thank you from the of bottom heart for your excellent service. You guys definitely have my word of be a loyal permanent customer for life.

Dr. Mary Lemar

Date of experience: October 6, 2024
Mississippi
1 review
0 helpful votes
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Not so good
October 16, 2024
Updated review

They messed up in the beginning but eventually made it almost right. Started off telling me I sent them 1st generation iPad- they fixed that saw it was indeed 5th generation. Two days of emails with two different people. Then was told it was WiFi only and dropped the offer $10. I told them when I first filled out the form it was WiFi only! Didn't want to start another 2 or 3 days worth emails- so took the offer. Have a phone I had set up to sell to them but decided to try someone else. They were very nice about everything but they should have honored the offer.

Date of experience: October 6, 2024
Travis M. — The Whiz Cells Rep
over a year old

We apologize for the bad experience. We were training a new employee that only looked at the box that you'd sent it in. We would appreciate another chance to earn your business in the future.


Easy
October 10, 2024
Previous review

Easy - peasy!

Date of experience: September 30, 2024
Connecticut
0 reviews
0 helpful votes
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Amazing
October 15, 2024

Top notch experience with this cell phone trade in. So fast, so responsive

Date of experience: October 5, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Nevada
1 review
0 helpful votes
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Great experience
October 14, 2024

I did the quote online and they gave my old phone exactly the right amount. They had the best quote compared to other sites I went to and there was no hassle in delivering my phone to them or them trying low ball me.

Date of experience: October 4, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

New York
1 review
0 helpful votes
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Smooth Quick Process.
October 10, 2024

Website was easy to use. Shipping was easy. I received my money same day they received the phone.

Date of experience: September 30, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any questions during the selling process, please don't hesitate to contact us at [email protected]

Kansas
1 review
0 helpful votes
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Great Service
October 10, 2024

Easy to fill out info, responds quickly and payment was immediate. Highly recommends them.

Date of experience: September 30, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

New York
1 review
0 helpful votes
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Excellent! Excellent! EXCELLENT!
October 6, 2024

The whole process was so smooth and extremely easy. I was impressed, to be honest.
Nothing to worry about other than whether you should sell or not.
I highly recommend.

Date of experience: September 25, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Florida
3 reviews
0 helpful votes
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Outstanding
October 5, 2024

I was quoted a price based on the condition of my phone and this company held up it's part.

Date of experience: September 25, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Maryland
1 review
0 helpful votes
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Good transaction
October 5, 2024

Great and timely communication. Sent over payment as soon as they were able to verify the product on their end on receipt.

Date of experience: September 25, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Oregon
1 review
0 helpful votes
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Fast Payment!
October 5, 2024
Updated review

(The) Whiz Sells lowered my trade-in price a bit without a valid enough reason but I was able to bargain with them a bit and get a bit more for my iPhone. Payment was received the same day! Courteous and communicative. I would definitely do business with them again but next time I'm going to try to sell my phone or tablet myself first. Still recommended!

Date of experience: September 24, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. The valid reason was given. Our website states that we purchase iPhones with battery health/capacity greater than 85% & the device that you sent in was 80%, which was clearly explained. We are sorry if there was some confusion due to our communication on this matter. Should you have any devices to sell in the future, please remember us as we would love to work with you once more as we have twice in the past.


This was an amazing experience!
June 29, 2024
Previous review

Highly recommended! Fast payout! Courteous service! SASE included to send device to them too! Sold my Pixel 8. Got as stated amount. Will use again!

Date of experience: June 18, 2024
Massachusetts
1 review
0 helpful votes
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Such an easy and quick transaction
October 3, 2024

To say doing business with The Whiz Cells was a pleasure is an understatement. The whole process was quick and easy and the same day they received the phone I got my money which was exactly what they originally offered to the penny. If I ever have another phone to sell I will definitely be using them again.

Date of experience: September 22, 2024
Travis M. — The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.