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The Whiz Cells

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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The Whiz Cells Reviews Summary

The Whiz Cells has a rating of 4.3 stars from 404 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Whiz Cells most frequently mention customer service, easy process and fair price. The Whiz Cells ranks 1st among Sell Cell Phone sites.

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3,503 reviews

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North Carolina
1 review
0 helpful votes
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Quick and painless
January 13, 2025

Received my kit to ship the phone to them quickly and got my funds quickly. Process was quick, and easy. They were also very responsive to emails.

Date of experience: January 3, 2025
Travis M. The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Pennsylvania
1 review
0 helpful votes
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Very Quick
January 11, 2025

I sold an item to the Whiz Cells and they came through. The payment was very quick to my PayPal. Definitely recommend.

Date of experience: January 1, 2025
Travis M. The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Washington
1 review
0 helpful votes
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Bad
January 8, 2025
Updated review

For all the work we put in charging the phones up, seeing what phones were what, all info needed. We got a loisey 100 bucks for 4 perfectly good phones. They say they take locked phones but they don't. And they do not pay you in 24 hours either

Date of experience: December 20, 2024
Travis M. The Whiz Cells Rep
over a year old

We do purchase locked devices, & we purchased yours. You had 3 devices where 2 were MDM locked & 1 was Google/FRP locked, which our website states we do not pay the full quote for. We sent you several emails & texted you asking you to remove the MDM & FRP locks, which at first you never replied to. The order was explained to you in detail & we sent you SEVERAL emails where you replied with questions that we answered. We cannot pay out in 24 hours when you're not accepting or declining our offer. You were paid just a few hours after you accepted the requoted offer. If you weren't happy with the requote, you had the option to decline it.


Easy and I hope we really get what we are offered
December 13, 2024
Previous review

Easy and I hope we really get what we are offered. We'll see!

Date of experience: December 3, 2024
North Carolina
1 review
0 helpful votes
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Disappointed
January 7, 2025

Easy online they quite a price then lower it when they have the phone. I bet they do that to everyone

Date of experience: January 19, 2025
Travis M. The Whiz Cells Rep
over a year old

Your device was heavily scuffed & you stated that the device was in "Excellent (Like New)" condition. We sent you a requoted offer, which you had the option to decline & we would've sent it back to you at our cost. You chose to accept & you were paid. The device also had screen scratches, but we did not take anything off for that.

Florida
1 review
0 helpful votes
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Simply great!
January 1, 2025

The WhizCell website was easy to use to get a trade-in estimated value. I selected the gift cart option and used the postage paid label to send in my iPad gen 9. Within a week, I received email with a link to the select a virtual gift card for $125. I selected an Amazon gift card and immediately applied it to my Amazon account. I would prefer to receive funds via Paypal, but there is a 3% fee for that.

Date of experience: December 21, 2024
Travis M. The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

California
1 review
0 helpful votes
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THIS COMPANY IS AWESOME!
December 31, 2024

The Whiz Cells is easily the best electronics buy back company I've ever used! Period! And that says a lot! I typically do business with BuyBack Boss when I want to sell one of my electronic devices because I've always had great experiences with them. And I do believe they are a fantastic company that offers top dollar for electronic products. Problem is, BuyBack Boss wouldn't buy my OnePlus Open foldable phone. So, I decided to take a chance on The Whiz Cells. Turns out The Whiz Cells takes it up even a notch higher with its customer service. Upon receiving my phone, the promised payment was in my bank account the very same day! Astounding! Even BuyBack Boss can't compete with that! I don't know that anyone can!

Date of experience: December 28, 2024
Travis M. The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any questions during the selling process, please don't hesitate to contact us at [email protected]

Oklahoma
1 review
0 helpful votes
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The easiest process
December 30, 2024

I printed my labels and sent 2 phones back. They received them in about a week. I was able to track and see when they received the product. My payment was sent the same day and I was able to transfer the funds to my debit card. This is the easiest process I have had with selling my phones.

Date of experience: December 20, 2024
Travis M. The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Florida
1 review
0 helpful votes
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Fast and fair
December 29, 2024
Updated review

Easy process with the site online, response was swift and price paid was fair.

Date of experience: December 19, 2024
Travis M. The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.


Easy process so far
December 23, 2024
Previous review

Easy process so far

Date of experience: December 12, 2024
Wyoming
1 review
1 helpful vote
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Very happy
December 29, 2024

I expected $35 but got $70. And it was fast! I was Leary of getting much as
My iPad screen was trashed. I sat on it!

Date of experience: December 18, 2024
Travis M. The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Arizona
1 review
0 helpful votes
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Very good 💭
December 29, 2024

I love 🥰 the process it's very easy 😍sale my telephone

Date of experience: December 18, 2024
Travis M. The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Virginia
1 review
0 helpful votes
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My family had upgraded phones and the majority of them had to trade theirs in but my moms was paid for. Someone had mentioned ecoatm to her but I had sold an old phone to declutter a couple of years ago so I told her not to use ecoatm because they do NOT pay as much as others. When searching online I found The Whiz Cells. I was amazed by the amounts they pay for devices in good condition so I started researching the company and they had awesome reviews and now I know why. They do everything they say on their website and I love that they are also only 45 minutes away from where we live. I followed there step by step process and had a question so I emailed them and I had a response within 24 hours. Once the question was answered we were able to complete the sales process and ship the device. It arrived to them in 2 days. I had an email with a payment link within less than 24 hours. I clicked the link filled in my payment info and the funds were in my account in about 15 minutes! It was a seamless process! I would recommend this service to anyone and I will definitely use this service again! I give them 5+ stars. Thanks Whizcells!

Date of experience: January 3, 2025
Travis M. The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any questions during the selling process, please don't hesitate to contact us at [email protected]

Michigan
1 review
0 helpful votes
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Great customer service
December 28, 2024

Website was easy to use. Payment was fast. Response to my email inquiry was also fast. Very pleased and recommended to my friends and family. Very professional and honest.

Date of experience: December 17, 2024
Travis M. The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

California
1 review
0 helpful votes
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Changed from $78 for 2 phones to $20
December 20, 2024

From reading the other reviews and my experience this is their game. They always find some reason to lower their offer by a lot once they have ur phone.

Date of experience: December 10, 2024
Travis M. The Whiz Cells Rep
over a year old

As explained via email, this is not a game that we play. Our website is clear on the definitions of conditions. You placed an order for a Galaxy A54 & a Galaxy S20 both in "Good" condition, which is defined as having no scratches that can be felt by the fingernail, no cracks, & everything 100% functional. You sent in a Galaxy A54 with deep screen scratches & a Galaxy S20 with screen scratches, burnt in/ghost images, & a cracked back. This isn't a case where we were looking for a reason to lower our offer, this is a case of your devices being misrepresented. We offered to ship the devices back to you at our cost, just as we paid to have them shipped to us. You decided to accept the $20.

Iowa
1 review
0 helpful votes
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Easy process
December 15, 2024

If you don't want to mess around with selling on Craigslist/eBay/FB marketplace then this is a good option. Didn't get as much as quoted on one tablet due to minor frame damage but it's not worth my time to sell elsewhere for $20 more. If your device has screen damage I think this is a good option for most people.

Date of experience: December 5, 2024
Travis M. The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. Also, if you could please provide feedback via email to [email protected] for why you left a 4 star review so that we can improve our customers' experience? If it's regarding the comments posted here, no need to reach out. Unfortunately with the frame damage that was present we had to take off due to the fact that we would have to disclose the defect prior to selling, which devalues the device. We appreciate your business & hope to serve you again in the future.

Florida
1 review
0 helpful votes
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Amount paid not what expected
December 7, 2024

The evaluation by your team is totally different that my own assessment of the ipad i sent to you. I feel i was not given a fair amount.

Date of experience: November 27, 2024
Travis M. The Whiz Cells Rep
over a year old

Hi Gary,
I am very sorry that you are disappointed. I took a look at your iPad and it has notable light/bright spots in the LCD. The LCD is damaged and that is the reason for the change in your offer. This is certainly not a device that has much value to start with and as such we typically do not offer anything in this condition but made an offer as a goodwill gesture. Again, I am sorry that it is disappointing. That is not our goal. Thank you for giving us an opportunity to serve you.

Massachusetts
1 review
0 helpful votes
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WHIZ gave a quote of $160. I reset the phone to factory settings cand sent it in. WHIZ informed me that the phone was locked and could only pay me $60.
I am sure the phone was not locked when I sent it.

The Whiz Cells attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 26, 2024
Virginia
1 review
0 helpful votes
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I honestly was very uncomfortable at first sending my phone to them, not knowing anything about the company, but they answered all my questions. They answered all my emails within seconds of getting them and everything went completely smoothly with them. I got my money instantly just as told and would definitely do business again with them.

Date of experience: November 26, 2024
Travis M. The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Kentucky
1 review
0 helpful votes
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Quick and easy. Everything went smoothly and extremely quickly. Very satisfied with The Whiz Cells. Would highly recommend.

Date of experience: December 10, 2024
Travis M. The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any questions during the selling process, please don't hesitate to contact us at [email protected]

California
1 review
0 helpful votes
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They did everything that was promised
November 25, 2024
Updated review

Easy to deal with great customer service recommend them to anyone that has a cell phone to sell

Date of experience: November 15, 2024
Travis M. The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.


Everything happened the way they said it would
November 19, 2023
Previous review

Would sell to them again 2nd time i have used them

Date of experience: November 19, 2023
North Carolina
1 review
0 helpful votes
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Paid as promised!
November 21, 2024

Whiz Cells were amazing! I was able to print my shipping label from home to mail. As soon as the item was received my money was deposited into my paypal account. Very easy and quick to do!

Date of experience: November 10, 2024
Travis M. The Whiz Cells Rep
over a year old

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.