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The Sill

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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The Sill Reviews Summary

The Sill has a rating of 4.4 stars from 789 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Sill most frequently mention customer service, great condition and olive tree. The Sill ranks 3rd among Plants sites.

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Pennsylvania
1 review
0 helpful votes
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Quick to rectify shipping issue
October 20, 2025

The tree arrived on time, and the pot got caught by FedEx. A new pot was shipped after raising the issue. This was a gift, so appreciate the quick response.

Date of experience: October 20, 2025
Colorado
1 review
0 helpful votes
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Replacement plant
October 20, 2025

The plant I received originally was on its way out; so I contacted The Sill and they provided me with a number of available replacement plants. They shipped my new plant within days of my original contact.

Date of experience: October 3, 2025
Maryland
1 review
0 helpful votes
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White Calethea came sick
October 20, 2025

I bought two plants during the summer sale and the small white Calathea can stressed. I've tried everything and it seems like this plant was doomed from the get go.

Date of experience: October 20, 2025
Texas
1 review
0 helpful votes
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They overdelivered!
October 20, 2025

Plants showed up perfect, a little taller than expected, which was GREAT, and they came mid-leaf growth and the leaves survived the delivery. They have continued to grow beautifully. Will def buy again.

Date of experience: October 20, 2025
Sri Lanka
1 review
0 helpful votes
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Broken pots, great plants.
October 20, 2025

On a previous order the pot was broken and the sill sent a second pot and that was also broken and they sent a coupon code that I believe I used for a different plant to a friend. Love the plants but those pots just didn't ship well.

Date of experience: October 20, 2025
Minnesota
1 review
0 helpful votes
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I love my little plant.
October 20, 2025

I ordered two pet friendly plants and my cat beat one up until I had to give it away but I have the other one and it's the first time I've had a plant that stayed alive for a long time. I'm not the best at indoor plants.

Date of experience: October 20, 2025
Missouri
1 review
0 helpful votes
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Receiver always happy with the gift.
October 20, 2025

The receiver is always happy with the gift and the plants have lived for years to come. They are always shocked that a plant comes delivered like this.

Date of experience: October 20, 2025
New York
1 review
0 helpful votes
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Best fig tree
October 19, 2025

I started my plant journey 3 years ago w/ The Sill. They have filled my home w: the perfect, unique and beautiful plants. Always thankful for the great and diverse collection of plants. The fig tree that sent me is the most stunning fig.

Date of experience: October 19, 2025
California
1 review
0 helpful votes
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Seamless process
October 19, 2025

Wanted to send an olive tree to a family member. The Sill had great pricing, a nice range of plant sizes, and a gorgeous selection of pot colors. Recipient loved their gift!

Date of experience: October 19, 2025
Florida
1 review
0 helpful votes
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So happy with new plant and pot!
October 18, 2025

I've never ordered a plant or pot in the mail before and was concerned about both, but the jasmine plant I ordered was more beautiful and healthy than I could have pictured and she is now thriving in my living room in her pretty bubblegum pink pot! Super stoked and will def be ordering again!

Date of experience: October 18, 2025
Illinois
1 review
0 helpful votes
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My last few orders haven't arrived in the best shape but I have store credit to use and they had my unicorn plant that's been on my wishlist forever so I'm really hoping my luck changes.

Date of experience: October 17, 2025
California
1 review
0 helpful votes
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Don't order for sympathy gift
October 14, 2025

Order placed on 9/29. Order took 9 full business days to arrive. When following tracking it stated order expected to arrive on the 3rd, order did not arrive until the 10th. Not an ideal site to use for sympathy gift. I was actually embarrassed this too so long.

Date of experience: September 29, 2025
California
2 reviews
0 helpful votes
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Our "Monster" plant
October 13, 2025
Updated review

Love the wide variety of plants offered. The care and attention to details makes the sill the best place to shop for all plants and their needs, from start to finish!

Date of experience: October 13, 2025

Never any problems either with ordering or receiving!

Date of experience: September 27, 2025
Iowa
1 review
0 helpful votes
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Satisfied with Sale Pricing
October 13, 2025
Updated review

I placed a first-time order from The Sill during their annual sale. My plant came neatly and securely packaged with clear labeling on the box "live plant". I enjoyed shopping a variety of unique plants offered during their "deal of the day" sale with exclusive pricing. I did have unfortunate shipping concerns by the carrier (FedEx); delayed shipping, improper handling by the carrier which led to moderate leaf damage. Overall, I am satisfied with my purchase but I would not pay full pricing, especially considering the damage to the plant with carrier delivery.

Date of experience: October 13, 2025

Easy to navigate
September 21, 2025
Previous review

Easy to navigate. Great prices for the semi annual sale and deal of the day. Love that the plants are rare and unique.

Date of experience: September 20, 2025
Colorado
1 review
0 helpful votes
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I love the plants I have purchased from The Sill. I have had one which didn't arrive in good shape and it was easily and quickly replaced. This is a high quality site.

Date of experience: October 11, 2025
Florida
1 review
0 helpful votes
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Excellent
October 11, 2025

My plants arrived well-packaged, beautiful, and are thriving. My overall experience is excellent and I look forward to additional purchases in the future.

Date of experience: October 10, 2025
District of Columbia
1 review
0 helpful votes
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Calathea Rosy Plant not as pretty as pictured— the leaves are greener than expected and leaves have a few imperfections, but I'm confident it will do well. Thanks for the on point care instructions.

Date of experience: October 10, 2025
Ohio
1 review
0 helpful votes
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PLANTS AS GIFTS ARE AWESOME
October 9, 2025

Okay I just ordered one of my friends a ponytail palm - who knew that was a thing?! I love it! Always very cool new options of gifts.

Date of experience: October 9, 2025
Ohio
2 reviews
0 helpful votes
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Great plants, great packaging
October 8, 2025

Even though FedEx delayed one of my plants, they still arrived undamaged and healthy thanks to the great packaging from this store. The plants I buy at The Sill are always beautiful and healthy, and their customer service is top tier.

Date of experience: October 8, 2025
Ohio
1 review
0 helpful votes
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Nothing less than amazing!
October 8, 2025

I've purchased three plants from The Sill, one medium, two large. They all have exceeded my expectations. I will continue to give my business to The Sill!

Date of experience: October 8, 2025