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The Sill

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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The Sill Reviews Summary

The Sill has a rating of 4.5 stars from 766 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Sill most frequently mention customer service, great condition and olive tree. The Sill ranks 3rd among Plants sites.

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Ohio
1 review
0 helpful votes
Follow LaTisha B.
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I've ordered several items from The Sill. My very first order was damaged but they sent a replacement without hesitation. Subsequent orders have arrived without issue. The plants are healthy, well-packaged, & stunning. I can't recommend them enough!

Date of experience: October 22, 2025
California
1 review
0 helpful votes
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I ordered four plants in the late spring early summer. Two arrived damaged and The Sill worked to get me replacements in a timely fashion. I was so pleased with the experience, that I have returned to buy more. They are not cheap, but the peace of mind that knowing they will replace any damaged plants makes the price worth it to me.

Date of experience: October 22, 2025
California
1 review
0 helpful votes
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The plant was great quality. I chose this place because when I chose the delivery date it said it could deliver by that date. The plant was over a week after the chosen delivery date and was left in a mailroom instead of being delivered to the door. It was luck that someone went to the mailroom and found the plant

Date of experience: October 22, 2025
Washington
1 review
0 helpful votes
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Lovely and Easy
October 22, 2025

I've sent Sill plants to family and friends as condolence gifts as they live longer than flowers. I love that you can also send a planter and potting soil! They arrive in perfect shape and the recipients love them. Delivery time can be a bit long though. 1.5 to 2 weeks I believe but otherwise — highly recommend!

Date of experience: October 15, 2025
Illinois
1 review
0 helpful votes
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Perfect gift
October 22, 2025

Only feedback was I wish the plant and planter arrived together instead of days apart(especially bc it was a gift). Beautiful healthy fig plant with fruits in bloom!

Date of experience: October 22, 2025
New York
1 review
0 helpful votes
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I found spiders
October 22, 2025

I lost a delivery of four plants to spider mites when they arrived. Had to throw them out immediately so they wouldn't spread. I've received many orders before that were beautiful but not this round. I'm still hopeful I'll receive more beautiful plants, but I did not appreciate the tiny spiders.

Date of experience: October 21, 2025
Illinois
1 review
0 helpful votes
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Simple
October 21, 2025

I know nothing about plants, but wanted to buy some for our office. This website makes it super easy to pick what works in the kind of space/lighting you have and exactly how to take care of them which I really appreciate! The two I ordered arrived on different days but that was no problem. They were carefully packaged and no damage or shifting at all when I opened them.

Date of experience: October 21, 2025
California
1 review
0 helpful votes
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Perfect Gift
October 21, 2025

I've used The Sill many times to send gifts to friends and family. It's always an easy process with great communication from order through delivery. And, the gift is always a favorite!

Date of experience: October 9, 2025
Illinois
1 review
0 helpful votes
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A thoughtful gift for plant-lovers
October 20, 2025

I received a gift card for The Sill and was able to purchase 2 small plants with it. I love the new beautiful additions to my indoor plant garden and they are thriving wonderfully. Transportation and delivery was wonderful and both items arrived in great condition - even barring a couple of days when they had to sit out on my porch. I would definitely recommend this shop to anyone looking to enhance their plant sanctuary or give a gift to a plant enthusiast!

Date of experience: October 20, 2025
Oregon
1 review
0 helpful votes
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The plant made it safely! The website is easy to navigate, simple and intuitive. I appreciate the information provided for each plant and the various categories and options for filtering.

Date of experience: October 20, 2025
Pennsylvania
1 review
0 helpful votes
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Quick to rectify shipping issue
October 20, 2025

The tree arrived on time, and the pot got caught by FedEx. A new pot was shipped after raising the issue. This was a gift, so appreciate the quick response.

Date of experience: October 20, 2025
Colorado
1 review
0 helpful votes
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Replacement plant
October 20, 2025

The plant I received originally was on its way out; so I contacted The Sill and they provided me with a number of available replacement plants. They shipped my new plant within days of my original contact.

Date of experience: October 3, 2025
Maryland
1 review
0 helpful votes
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White Calethea came sick
October 20, 2025

I bought two plants during the summer sale and the small white Calathea can stressed. I've tried everything and it seems like this plant was doomed from the get go.

Date of experience: October 20, 2025
Texas
1 review
0 helpful votes
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They overdelivered!
October 20, 2025

Plants showed up perfect, a little taller than expected, which was GREAT, and they came mid-leaf growth and the leaves survived the delivery. They have continued to grow beautifully. Will def buy again.

Date of experience: October 20, 2025
Sri Lanka
1 review
0 helpful votes
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Broken pots, great plants.
October 20, 2025

On a previous order the pot was broken and the sill sent a second pot and that was also broken and they sent a coupon code that I believe I used for a different plant to a friend. Love the plants but those pots just didn't ship well.

Date of experience: October 20, 2025
Minnesota
1 review
0 helpful votes
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I love my little plant.
October 20, 2025

I ordered two pet friendly plants and my cat beat one up until I had to give it away but I have the other one and it's the first time I've had a plant that stayed alive for a long time. I'm not the best at indoor plants.

Date of experience: October 20, 2025
Missouri
1 review
0 helpful votes
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Receiver always happy with the gift.
October 20, 2025

The receiver is always happy with the gift and the plants have lived for years to come. They are always shocked that a plant comes delivered like this.

Date of experience: October 20, 2025
New York
1 review
0 helpful votes
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Best fig tree
October 19, 2025

I started my plant journey 3 years ago w/ The Sill. They have filled my home w: the perfect, unique and beautiful plants. Always thankful for the great and diverse collection of plants. The fig tree that sent me is the most stunning fig.

Date of experience: October 19, 2025
California
1 review
0 helpful votes
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Seamless process
October 19, 2025

Wanted to send an olive tree to a family member. The Sill had great pricing, a nice range of plant sizes, and a gorgeous selection of pot colors. Recipient loved their gift!

Date of experience: October 19, 2025
Florida
1 review
0 helpful votes
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So happy with new plant and pot!
October 18, 2025

I've never ordered a plant or pot in the mail before and was concerned about both, but the jasmine plant I ordered was more beautiful and healthy than I could have pictured and she is now thriving in my living room in her pretty bubblegum pink pot! Super stoked and will def be ordering again!

Date of experience: October 18, 2025