The SillReviews 857

I have been purchasing plants and plant care items from The Sill for a few years now and I have found that shipping has always been fast and all items are well packaged.

Upon initial delivery of a plant and its planter, the planter was unfortunately broken. However, I had easily accessible ways to solve this and got a written response almost immediately. The next business day, the new pot was already on its way and it arrived safe and sound. Great customer service.

This plant that I order was the perfect little gift. You can tell The Sill genuinely cares on how the customer feel about their order.

I made a mistake with the message for my order and I wrote to customer service hoping they could update it, and they did! Not only did they make the additions I asked for, they also did it with courtesy and understanding. Thank you Sill!

I received my order very quickly via 2-day FEDEX. The Wisteria was packaged very securely and there was no damage to the plant en route. I have followed the unpacking instructions and put it out in a shady area of our garden for 2 weeks watering everyday. Despite our swings of temperatures as of late in the Chicago area, the Wisteria has remained healthy and is already blooming. I did have to cover it a few nights where we had frost/freeze warnings. It's a stunning plant. I cannot wait to get it planted in a larger container with trellis and enjoy watching it grow for years to come! Thank you!

My plant along with the self watering bulbs and potting mix arrived in perfect condition. The only thing I would add is that the plant is on the larger side for the pot but I think I can make it work.

My experience was easy. I ordered a fiddle leaf fig and it came in just a few days. I'm only giving 4 stars because I wish the care instructions were printed.

I placed a big order and a couple of ceramic bases arrived broken. Customer service team helped me to replace them in a timely and efficiency way! I'm very thankful and happy with my new beautiful plants…

Thank you so much for the delivery. My trees were in great condition and my husband planted them and they're going to look lovely. I will definitely be making another order. My husband would like a couple more.
Again, many thanks

I ordered one before and it was a full sized plant. This one I received was no where near the first one. I'm not happy with the size of the miniature plant.

I love the options available and these make great gifts for employees, however I will no longer order additional soil since it often arrives before the plant! I emailed support about this and someone did respond to me with some work-arounds (which was appreciated) but it looks like the easiest solution for now is to not order soil until your site can incorporate a mechanism to hold the soil shipment and not release it until the product ships.

Some of the plants I received were coming out of the soil, ripping the roots from the plant. If the plants were better potted for delivery, I do not think there would have been as much of an issue. I am trying to repot the plants so that they do not die, though I am already seeing that where the roots were torn there is issue.

I thought this would get to the destination on April 9th at the latest. It was to be there for a funeral I could not attend. It then was delayed to the week after. The recipients had to chase me on a delivery date making it uncomfortable during a hard time for them.
I would not order again based off of this delivery rate and will use local services in the future.

The pineapple is precious, I can't wait to give it to my friend tomorrow. Delivery was fast, and I love the way the plant came packaged - it seems really sturdy and intentional. I've always loved The Sill and this time was no different!