The SillReviews 761

I got a Large Money Tree and a Fairy Castle Cactus. The Fairy Castle cactus is so cute and a new favorite. The Money Tree is great and I'm glad I went with the large size.

The Pot the went with the Large Money tree was shipped separately and, unfortunately, broke in the box. But customer service was able to remedy the situation quickly and shipped out a new pot. It should arrive soon.

I like the plants so much I ordered more plants, a prickly pear cactus and parlor palm. Can't wait to get them.

My plants were well packaged to ensure they survived the frigid temperatures. I was very pleased with the care and attention given to them prior to shipment to ensure customer satisfaction!

Olive tree did great!
Other plant had issues, arrived dead 1st time. 2nd time, he's a bit tender. Customer service was fast and good!

I emailed the Sill team twice and I would give them a 4-5 star at responsiveness. I'd also give the pricing and discount a 5 star.

However the UI to correct or fix things once you've placed an order is not good.

I poured my heart out in a very emotional note that I had expected to be sent as a gift to a friend with cancer and when I refreshed the app/site, my message was deleted and it wouldn't let me edit or add to it.

I contacted the support team and though they were very quick to reply, they didn't follow through what they'd say. Maybe they're relying heavily on AI or inconsistent humans. They were supposed to have added my note to my gift and Said they did.

My friend received the plant. No note. Nothing. I basically had to then text her what it was supposed to say. Which I couldn't remember so that took another 10 mins of me reaching deep into my feels to try to reproduce what I had originally wrote/thought.

We ordered six ceramic pots with plants. Unfortunately, one of the pots arrived broken, although it was well packaged to prevent damage. These things can happen during transit. I responded to the delivery email, attached a photo along with the delivery paperwork, and the replacement was shipped the next day. The response time and resolution were appreciated.

The only inconvenience was that the plants and pots were delivered on separate dates. Additionally, I would have preferred to place the order over the phone rather than online, but I understand that company protocol requires online ordering.

Overall, the issue was handled promptly and professionally.

I had never ordered plants through the mail before, and I was surprised of how they were when I opened them. They were not damaged at all, and they were well packaged and very healthy.

The Sill is wonderful and the delivery was spot on, but I ordered the 3 gal. Hydrangea plant for a friend who had just lost her father. Unlike the photo, it arrived in a grow pot with only bare branches/twigs. While I'm confident it will be beautiful in the upcoming months, I wouldn't have ordered this as a sympathy gift due to the presentation. I wish there had been a disclaimer or warning that depending on the time of year, it could look different from the photos.

A gift to a very sick friend. Her husband has said several times that she smiles when she looks at the bulb and sees that it is growing.
The ease and reliability of this beautiful amaryllis is the perfect gift.
I sent one for Christmas 2025, to a bedridden friend and she is still talking about it.
Thank You

My plant arrived in good condition, considering its journey and perked up beautifully once out in the warm air and daylight! It's now thriving!

My first order arrived with a broken pot and a smashed damaged plant that clearly would not survive. Customer service was good and sent me a replacement but the second plat also has arrived severely damaged but pot is intact. For the price this just seems silly.

Customer service is top notch. You are contacted immediately about your order and taken care of in a professional and timely manner. Recipients of products are extremely happy when they receive the order.

I got an email asking how I like my plant several days before the plant even came. When it did it was dropped off at my neighbor's house, not mine. It arrived dead.

Plant arrived for my mother in Reno & was weather damaged/killed. The Sill is replacing with another & packaged in cold weather packing so, we'll see how this one arrives. Crossing my fingers it arrives healthy & undamaged..

I love The Sill, and love the products I've purchased! I actually had an issue recently where a pot was cracked that was delivered, and left a message on the customer service line (it was on the weekend), and they replaced it no questions asked! I love a company that makes it right, and The Sill has my business forever!

I am always checking out super market plants which are usually neglected after a few weeks in an air conditioned environment.