The OutnetReviews 274

Ordered a pair of shoes for my wedding, I was so excited to finally find them on sale, and only my size left! Great, ordered. The next day I receive an email saying they need to verify my CC and to call my card and get the 4-6 digit code attached to the transaction, okay great i'll do that. Well there is no code attached to the transaction (the card people knew what i meant, and have done this before) so I get in touch with the Outnet on 3 different occasions all of them saying we will send you a different form of verification within 24 hours... well by this time we are now at 72 hours, and 2 days away from my order being cancelled (they give a 5 day window) but the last lady ensured my order would not be cancelled because I've been in contact trying to figure this out. Well, I wake up to an email this morning, order has been cancelled because we can't verify your card! Not even the 5 days had been up yet! So ridiculous, and unhelpful no follow through on their customer service, not one person got back to me once they had promised they would!

After reading numerous negative reviews on this site, I realized once again the legitimacy of old axioms: (1)one cant please everybody and make everybody happy, and (2) the majority is not always right. In my case, the experience was great, fast delivery, fast reimbursement for the returns, great service over the phone. Yes, it did happen to me also -- I paid for the item, and it was not in stock anymore, so I got reimbursed. But, I dont think it worth of creating so much noise if you did not get exactly what you wanted. What an instant gratification mindset?!
Overall, I always have fun shopping on TheOutnet. Thank you, guys.

I ordered a dress on the Outnet that I wanted to wear to a wedding. Unfortunately, since the Outnet stopped listing the sizes in cm & inches of the garments recently, I ordered the wrong size. Then, I was told by their bot that they don't do exchanges, so I would have to order the item again. That means, since I am in Canada, that I would have to pay duties twice and would not be reimbursed for the duties on the first purchase! What a ridiculous policy. Not only that, but I tried to call their customer service line in the US which I was charged long distance for, and when I finally got through, the line hung up on me. Will never buy anything there again.

Not sure what century these guys came from but requiring signature for delivery is extremely inconvenient for customers. I'm sure it's great for them so tells you where their priority is. You can't even have the package held for pickup - they don't allow it! If you want to reschedule delivery or have it delivered when you know you'll be there, UPS will charge. I will NEVER order from them again. Use reputable retailers like Nordstrom, Nieman and Saks - all great with great service - No More Outnet!

I ordered two sweaters. Same color, but different sizes. I had an important event and needed one to fit. Well, they sent two sweaters. Same size--different colors! Of course, the size that fit was the incorrect color. I had guest coming into town and couldn't shop, so I called to see if they could overnight the correct color (considering it was their mistake). The representative responded that they could not overnight (although the website advertises overnight shipping). I explained to her that my schedule was nuts and that I had relied on them to send the correct order and that they had failed to do so. She then apologized and then asked if I could take a minute to send them an email with photographs of the tag and the incorrect sweater (the tag said the sweater was navy when, in fact, it was red). She asked me to take the photo so that it could help them with inventory and assist future customers. Are you serious? Well, I took a picture alright. I had a friend take it. I held up the sweater and my middle finger. With love, from Texas...

The Outnet has a new policy which provides absolutely NO option to receive an order other than an in person signature; not even pick up at the local facility, which is already a ridiculous expectation of customers. This policy is out-of-touch, inconsiderate, and seems to suggest that the [employed female] Outnet leadership believe the rest of us live in a 1950s fantasy of homebound domesticity. It's really kind of offensive; or at least extremely customer-unfriendly.

I purchased three sets of bras and panties. The bras were shipped a week after the purchase but I was notified in the shipping order that the panties were now unavailable. I checked in the web site thinking that I might be able to wear a different size. To my surprise the items that I had ordered and was told were unavailable, are still for sale on the website. I spoke with a representative and hopefully I have cancelled the order, but they were unable to explain why they still show items on their website that they actually don't have for sale. Probably easier to sell the bras when they misrepresent themselves as having the matching set.

Found a pair of lovely shoes on the site. Knew it was part of the YOOX NAP group so always felt strongly that it should be a good experience. But then I cam here and was utterly freaked out and worried whether or not I would even get what I ordered. I wasted my time worrying for nothing.

The process went smoothly. I ordered what I needed. Had a promo code - it didn't work but realised it was for all items EXCEPT those that were JUST IN. Sometimes it is on us - the consumer - to read the terms of codes, etc. before complaining they don't work. So I waited until the shoes were no longer marked "Just In" and it worked fine. NOTE: it usually takes approx. 5-7 days before something is no longer judged as just in...

The item was shipped in a timely manner via DHL. Came exactly within the range shown on the site. The product was exactly what I had ordered and it was packaged well. So over all a solid, good experience.

I haven't needed to return, so cannot judge on that. But all in all, don't let all the reviews spook you. Buy your clothes and enjoy!

I purchased two items (shoes and a top) and ultimately decided to return both due to poor fit (very promptly, with all original tags and packaging). The return process was a NIGHTMARE and I had to dispute the charge. I received a fairly prompt refund for the shoes. However, after more than a month emailing about why I have not received the refund for the top (it was returned in the same exact package as the shoes), I finally decided to dispute the charge. As soon as I disputed the charge, I received an email from Outnet saying they "never received the top, which is why I didn't receive the refund". This is a complete bold faced LIE. My dispute continues. BEWARE of shopping here unless you're 100% sure you'll keep the item.

The OUTNET has recently adopted a policy the customer has to sign for UPS delivery that is M through Fri between 8a and 4.(America's work hpur) no alternative pickup at Ups pickup location can be arranged either! So they make 3 attempts, same ridiculous hours and then hopefully, they'll send items back because UPS c ant deliver, and then Outnet you can give a refund and I can shop another online company and get my merchandise. Outnet you are not working with consumer for reasonable delivery options. You won't be in business long, you can count me out for sure! This is it!

I ordered a jacket and add extra money for next day arriving, hoping this such expensive jacket could arrive safely. Unfortunately, no delivery at all. I call the customer service, they say they will ask UPS to investigate, which takes 10 days. After more than 20 days, no response at all. I called them, reported my order number, name, email, and then the customer service just claimed she didn't have any information about the investigation and she will send my request to another department, which will take several days to get feedback. Then still no response. I am now thinking this website is a fake one, this company doesn't exist, and the jacket is just a picture on website and never be transported or delivered by UPS, which makes more sense and is more acceptable to me.

I gave The OutNet one last chance... what a fiasco that proved to be. I ordered a camisole (Pucci, ostensibly) which proved to be such appalling quality (when I finally received it) so it was returned. From the date of arrival back at their warehouse in Italy to just processing the return took two weeks. It then took them another three weeks to refund me (a mere £108.00) an this had to be keyed in manually, after I'd complained four times, and each time being told the refund would be processed that day... What a load of rubbish and what atrocious customer service. I shall NEVER buy from them again. They are unreliable and untrustworthy. They have hammered the final nail into their own coffin.

Irresponsible handling!
I ordered a handbag at the Outnet and I got no delivery update after 4 days of purchase. When checking with the CS, she just replied with the standard msg telling tracking notification would be with me when the order dispatched. I checked again in 2 days and they said they would check for me and let me know asap the finding. Nothing was updated until I sent email to them in 2 days, finally they said my order was cancelled due to technical issue! No follow up on the refund arrangement.
That's my first order with the Outnet and will be the last! Other online shop service is much more better than it.

I remain completely flummoxed by the new contract provisions the OUTNET has entered into with UPS. It is completely untenable and allows customers no flexibility at all. I have been waiting for several days for delivery and made numerous calls to track down my package. Apparently, OUTNET now requires a signature but allows the customer zero provisions to arrange for alternate UPS delivery. UPS attempted delivery but OUTNET entered some erroneous notation in my file and instead, my package is being held hostage in a depot 40 minutes from my home. OUTNET expects that I now drive there to retrieve my package--noting that the depot is open weekdays only 9 to 6 no weekend service. They have no consideration for the realities of people who work for a living.

I suggest that the OUTNET's executive leadership consider involving customers (working business women in particular) in focus groups to obtain input before implementing such restrictive and unreasonable regulations for delivery. The entire point of shopping on-line is for "ease"--that is, too avoid stores, lines, traffic etc. The current situation I am left to deal with is the antithesis of ease--it is rather complete torture to expect me to travel 40 minutes to a highly congested area of NJ to retrieve a package from a UPS depot.
I still have not receive my package and have no idea what the resolution will be--this is after at least four calls and several emails to OUTNET and UPS. Totally unacceptable --and a lack of customer service.

I have shopped with the OUTNET for many years and will reconsider my options in the future as they are no longer able to provide me service and delivery to my home. An unmitigated disaster.