The OutnetReviews 274

Let the buyer be aware. It seems The Outnet has moved from its European base with Net a Porter in London to Italy and is no longer offering free returns. Since the quality of the website is now so poor with no measurements and no indication of fabric makeup ordering is now something of a lottery unless you have seen an item previously or are familiar with a brand's sizing. Don't hit buy unless you are really sure.

I ordered some Kenneth Jay Lane earrings from The Outnet. The box arrived but it was EMPTY. This was 6 weeks ago and since then I've called, I've emailed, I've threatened. Nothing works. I just got an email from them saying the case is closed. Still no earrings. BEWARE: THEY ENGAGE IN FRAUDULENT BEHAVIOR.

I coul not be more satisfied with two designer item I purchased from Outnet.
I will continue shopping from this site.
Reliable, free shipping, beautiful packing, item in perfect condition, and low price.
Thank you.

During the winter sale, I have ordered to goods. I have recieved the confirmation email and money were blocked on my account. Till today nothing has arrived. After contacting the support, I was told there was a mistake in the system. Just this. Yoox, for example, send to all their clients the discount code for delivery postponed goods. Here, nothing. Not even we are sorry.

I have repeatedly complained about this dreadful website and whilst they say they are fixing they just don't. The customer service reps provide lip service and become very rude if you try to advise them that repeated complaints have gone unnoticed... don't bother try another more professional website/company

I want to know where my goods are that were ordered on the 30.11.2017? Keep getting the call center who take my details, but no one calls me back- very frustrated. I am first time customer, and this will be the last!

Why don't they return phone calls pertaining to orders placed and then canceled by outnet saying not available after payment was rec'd then refunded

I placed my order on 27 Nov. Until today, the status is still in transit. This is my first time buying from them, and will be my last time. I have never encountered such a bad bad customer service, i wrote them the first email, they ignored me and only answered me on my second email. But the parcel still dont know where. I shopped at shopbop, match fashion. They are the best definitely.

Bought a garment 27/11 and it has left Italy but still in transit to Hong Kong. Still no email about delivery date and postage $20. A bit steep for something that would fit in a really small post bag

Do not even try to use their website in peak sale times or clearance! Inventory is not updated in real time so something will say available even when its not. To top it off, staff are not helpful even when they make mistakes. Avoid and shop on sites that know how to monitor their inventory!

Horrible customer service. I ordered a romper, nothing of remarkably high value, and they required a signature upon delivery. I was never home when they tried to deliver it and now I have to chase down my package and wait on various customer help lines with the delivery service. Outnet customer service should have taken care of it. It's ridiculous that it's this difficult to get a piece of clothing...

I have shopped with the outnet for years. Recently, they have changed their website, and it's much worse than it was before. The items don't load, I can't find any of my wish list items, I can no longer look at my previous orders, or check my items bought over the years.
I thought the point of changing a website, was to improve it for your customers. They need to go back to the previous format, it was much better.

The website fails to display the correct information about some products. I purchased a $600 dollar bag, and then realized the item was was too small and asked for it to be recalled while on its way to being delivered. After nearly twenty to thirty calls and emails, I got a response that I would be getting a refund in 10 days, after they check it for damage! THIS FOR A BAG I NEVER EVEN SAW!

Have been using the website for years and I was very happy, but things have changed. They became very irresponsive. Had an issue and had to send several emails before they even replied.