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The Outnet

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The OutnetReviews 274

1.7
theoutnet.com

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The Outnet Reviews Summary

The Outnet has a rating of 1.7 stars from 274 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with The Outnet most frequently mention customer service, next day and credit card. The Outnet ranks 254th among Designer Clothes sites.

service
80
value
74
shipping
80
returns
68
quality
67

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GB
1 review
7 helpful votes
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Display is utterly dreadful. It is as if they want to put you off buying. Too few options to refine your search. And items are not grouped by colour so you think that you are looking at a jumble sale. Puts me off buying big time.

Date of experience: January 20, 2013
Italy
1 review
1 helpful vote
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As a matter of fact, a remained happy with their service and i am deffenetly going to use their service agian, even though 2 out of 4 items did not fit me and i was not able to compilate the returns form on line, coz they had some site issues. But i used the green line, and everything was solved in 2 minutes. Positive experience, trustfull and recommended site.

Date of experience: January 8, 2013
GB
1 review
2 helpful votes
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I have never encountered a store where they charge you so much to return clothes. They charge you £8 for any return! So no matter what you order, if it doesn't fit or it's not very good, they still charge you. Delivery to the UK is only £5.95, so they're not just covering the delivery charge - they're making money from you just by delivering it to you. I don't mind paying for the delivery charge, but charging more is completely unacceptable and makes shopping online less good than the high street. Go to other online retailers instead - they're much better.

Date of experience: September 26, 2012
New York
1 review
4 helpful votes
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My dresses arrive with marks/stains on the front. Customer service on the phone was a NIGHTMARE. The only good thing that happened was getting my money back. I will never shop with this company again.

Date of experience: June 16, 2012
Indiana
5 reviews
15 helpful votes
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I bought a bag from theoutnet only to have them call me and tell me that, too bad for me, they didn't have the bag. They offered no compensation or apology for their mistake. I shop a lot online and it is rare to encounter customer service that is so difficult. I will not be shopping there in the future. One of the most disturbing things about shopping online is the idea that you don't know if you will get the item.

Date of experience: March 4, 2012
California
1 review
1 helpful vote
Follow N W.
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I looked for my Rick Owens dream wedding dress for a year to no avail. No one had ordered it in a light color. Then it appeared on the Outnet. Buying from a new site, I feared it may be Nigerian scam, or might arrive with make-up on it, but saw they were hooked up with Net-a-Porter, who is great.
It just arrived. I am smiling ear to ear. It is real. So beautiful. Carefully wrapped in tissue, then inside a garment bag, and they included a little Outnet tote bag. So great. Ounet is like Pret a Porter Ross Dress for Less, where you don't have to leave home and everything is organized for you. I am now addicted to this site.

Thank you Outnet!

Date of experience: February 1, 2012
New York
122 reviews
357 helpful votes
Follow Lane F.
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I really love outnet it is my go to site. I will check outnet first to compare prices and while they are good they must be watched for the lowest prices. I order with little issue, fast shipping and great customer service. Have never been sent items I did not order. Outnet always gets my orders correct so I suggest outnet for couture shopping. Outnet is discounted netaporter.

Date of experience: January 3, 2012
Texas
268 reviews
1800 helpful votes
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I'm not a Christian Louboutin kind of girl but I thought I'd write this review to let it be known that, according to the Louboutin people, this is the only authorized site that can sell Christian Louboutin shoes at outlet prices. In taking a look at the site (and it has other designers also), I was pleasantly surprised by the prices - though still out of my league, they weren't too far off from the prices of Chinese replica sites that will scam the crap out of you. However, the thing is that it is indeed an outlet center, meaning that you might not find items in your size, but if you check often enough, I'm sure you could find some pretty good deals.

Date of experience: May 23, 2011
Norway
3 reviews
14 helpful votes
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I have mixed feeling about this website. True, you get some cheaper designer clothing and bags, shoes. I like flash sales and give aways(does anyone actually won something?). The delivery takes ages! I cannot believe how can it be that they ship my item all over Europe before it reaches my home (dhl tracking). Really, outnet should speed up and take a good example from net a porter.

Date of experience: March 17, 2011