The OutnetReviews 274

I have bought a lot of things from this sight but never again. I have suspected for a while that the products are factory seconds, for example buttons falling off, sizing wrong, jeans with one leg wider than the other, jewellery broken on arrival with pieces actually missing so it had been dispatched that way, sunglasses lopsided etc. If you have time and are handy with a sewing machine than this can be ok most of the time. And obviously things can be returned but waiting on the phone for ages to book DHL and then waiting all day for them turn up is annoying! I'm trying elsewhere from now on!

Love this site tho I have never had to return anything (I only order stuff I won't need to return due to reading many reviews of bad experiences) but I have now made 3 orders, all came next day, all amazing prices, latest was a Michael Kors bag at half price! It's very hard to even get a discount on his stuff in the uk. Stuff is all genuine, I'm very picky about ordering designer stuff and if I'm not 100% sure on a website then I will just order it from a reputable store for the full price just to be sure I'm getting the real deal.

Avoid this company! They are dishonest, untrustworthy, and deceptive. Customer service is awful and unprofessional. They take days to reply to emails. Every time it's a different person replying and they don't sound like they even have a good grasp of English. They have unclear policies on their website and unwritten "rules" that they will change and enforce at a whim. I followed their directions to return a purchase but they STILL owe me money. BUYER BEWARE!

I found this site while looking for some specific shoes I wanted to wear to an event in September. The shoes were 70% off! Most things are out of my budget on this site even discounted, but I had to have these shoes. With the discount, I could justify spending more than I usually do on leather shoes. The quality was great and one of a kind as in you won't see them on some friend or coworker.

I ordered two sizes as they were Italian shoes and I wasn't certain about the size and fit. I intended to return the shoe that didn't fit. Shipping was reasonable, but IMHO should have been free. Most sites give free shipping for orders over $150. They do charge 7.95 for return shipping. This is reasonable if it stays a flat rate. It was easy to go on the website and complete my request for the return processing. I was skeptic at first because this process is done on the website, but the return and the refund for the returned pair to my CC went smoothly. The refund and exchange policy is clear, easy to understand and posted on the item page and multiple areas on the website. I appreciated this as some sites you have to hunt for that information.

I ordered a 2nd pair of shoes a few weeks later, by the same designer so I knew the size! These were also priced great and excellent quality.

The site is laid out well and easy to search and navigate. I also like that plenty if pictures if the items are included with good descriptions.

If I see a shoe bargain here I'll definitely go for it and with confidence.

I placed two orders during the clearance sale (one was for two identical skirts in different sizes for me to compare). I tried to return them today and it turns out they are final sale. Huh? I look carefully when I'm shopping on sales, because I know at times things can be final sale. So I looked to be sure when placing two orders. None of the items said FINAL SALE. Spent 20 minutes arguing with a manager who says "it said final sale" but can't actually prove it. I told her maybe I could have made a mistake on one order but on TWO orders? I completely missed that all these items were final sale? Really? Give me a break. I've been shopping on the Outnet for years and never missed this before. I have email confirmation that shows my order and doesn't say final sale anywhere. The item description says "Return within 28 days" but she says it did NOT say that during the sale. B. S. They won't do anything but offer a credit. I am DONE shopping with this sleazy unprofessional business. Stay away from their deceiving sales.

I tried to order some clothes from the outnet. For designer items, the prices seemed great. But here was the catch. First, I tried to send it to a PO Box address. I'm temporarily living in another city, and using a PO Box. They won't deliver to PO Boxes. Fine, I'm lucky enough that my sister lives nearby, so I figured I'd ship to her place. In other words, I was trying to ship the clothes somewhere other than my billing address. Any other time I have done this, it is not a problem. With the outnet, they would not ship the items until I added her address to my credit card (which I eventually did), or gave them some authorization code from my credit card for that particular transaction (even the person from the cc company was surprised, b/c they said that this is something that normally gets done automatically through the system/the merchant normally verifies things with the cc company. I wasted so much time back and forth everyday trying to ship these products, that I finally cancelled my order. Even after I had wasted a week trying to get the items I tried one last ditch attempt to give them whatever random information they needed, they still were going to wait a few days to ship my products (I would have expected that they would have offered free express shipping at this point). They still didn't seem to understand the concept of customer service / not wasting customers' time (and thinking that customers have all the time in the world to run logistics for their shop). It felt like a mom-and-pop operation where they are still trying to get their logistics in order. Will not waste my time w/ these guys again.