The OutnetReviews 274

This is my absolute worst online shopping experience! I had no problem receiving my order, but I need to return the items purchased. This is a "premium" order and a return pickup was scheduled for 4/17/19 and I am still waiting with the merchandise! Each time I call they tell me the driver came and there was no response! They say they called me on my phones, but caller ID tells me another story. In the meantime I have a pricey order that I am paying credit card charges for merchandise sitting in a bag waiting for return! It is a maddening experience and I urge all potential customers to STAY AWAY!

I ordered a leather jacket on Feb 7, and the total amount of my order was immediately booked on my account.
Feb 13: my order is still in "Processing" mode and money is still booked. Yoox group only charges money when the order is shipped. So it gets obvious, that I will not get my jacket in time (6-7 working days according to Outnet).
I ask to cancel my order and it takes 24/7 customer service about 20 hours to answer, that they have a huge amount of orders and they are sorry for the delay. Nothing about order cancellation!
Btw the answer was in Russian! While I was writing from Latvia in English. Yes, I do speak Russian, just like a lot of people in Latvia, but our official language is Latvian and my e-mail was in English.
After one more e-mail I finally got the confirmation, that my order was cancelled.
Feb 15: my order is still marked as "Processing" and the total amount CHARGED from my account.
Guys, are you serious? And does Outnet really still belong to the Yoox Net-a-porter group? Never experienced anything like this during my 10+ years as a loyal customer of this group

I ordered Marc Jacobs tote and it came without an authenticity card or the care card. It only had dust bag. I wrote an email regarding my concerns to customer service, asking where is the authenticity card and how do they guarantee an item is authentic other than a 2-sentence statement in FAQ section, and they avoided to answer directly. They said that they ship what designer sends them directly, and that they can assure me that items they sell are authentic. I wrote another email asking them to answer my questions directly. Even at a discount, you simply don't pay such high price for luxury items not to be sure whether they are genuine or not. There are certain standards to be met. I don't think I will ever shop there again or recommend it to friend.

I ordered several coats and shoes worth of $2.5K. They promptly emailed me requesting an "authorization" from my bank for this transaction. I called my bank which said they don't give out any "authorizations" and the transaction went through as normal. They gave me an 1-800- merchant phone line for the Outnet to call in case they had any doubts about the payment.
I then emailed the Outnet who informed me that everything is okay and they shipped my order.
Upon checking the UPS tracking # next day it said the merchant requested the packaged to be returned to the sender. I emailed the Outnet who informed me that "there was some issue with the payment".
I then checked my statement and the amount was not even pending anymore -- it was debited to my account.
Hence I ended up with NO goods, and lost $2,500 to a phony company. Of course, I then emailed the Outnet requesting the refund on the payment, and got NO response. I then had to file a dispute with my bank and now waiting on the outcome (the funds were not posted back to my account yet).

Conclusion: STAY AWAY form this SCAM company and save yourself a LOT of headache, unnecessary stress, plus a ton of time wasted on emails, phone calls, etc. not to even mention the lost time AND funds $$!

Purchase two Dolce and Gabbana handbags (same style just two different colours). One came without a dust bag. I know that's not a big deal for some people, but for handbag collector like myself, I was quite annoyed by it. Emailed, and had a phone call and their response was so bland, "We've shipped everything that comes with the bag." I understand if both bag didn't come with a dust bag but it was just one? I've purchased multiple times from The Outnet before but I think I'm done with them. Why spend so much money when they can't even solve you problems? Won't let me return that bag either.

I've ordered Zimmermann dress from this terrible online shop but the box with my order from THE OUTNET arrived EMPTY (not really empty, it contained only white sheets of paper inside). This was 6 weeks ago and since then I've called and I've emailed. Nothing worked. They just don't care about their clients at all. I've just received a phone call from the OUTNET saying that the investigation about my order is over and they won't return my dress or my money because it's not their fault!
And after some internet research it looks like I'm not the only client with such problem...

I purchased a bag and had it sent to my house. Little did I know there was a signature required. I work all day. I cant be home to sign and there's no indication this will be shipped in this way. I emailed them after two days of missed deliveries asking if it could be shipped to my work instead. They responded the next day with "sorry, it's already on it's way back and youll get a refund when it arrives to our location." WHAT?! I purchased that bag. Even the order said no returns allowed, so why is it being sent back! I called them after I received this email and asked if they could send the bag back to me. They told me to keep an eye on the website and try to buy it again when it shows up in stock... Unreal. To make it worse, i had a 20% discount applied to my initial order and the discount promotional period was over. They said if i buy the bag again, they'd credit me for the full price of the bag in my refund to make up for it. Could that be more confusing? I dont know whats going on over there, but without customers, you're not going to be around much longer. Two days later the bag is not on the site and it was the last one available when I got it, so it seems I'm out of luck.