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The House Reviews Summary
The company enjoys a positive reputation for its diverse product selection, competitive pricing, and reliable shipping, with many customers expressing satisfaction with the quality and performance of their purchases. Customer service is frequently highlighted as responsive and helpful, contributing to a strong sense of loyalty among buyers. However, concerns regarding return policies, particularly associated with shipping costs, and occasional discrepancies in product information have been noted. Overall, while the company excels in delivering quality products and customer support, addressing return issues could enhance the overall shopping experience.
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Usually when I place an order
It's at my door in less than a week. This one took longer than that but it's
Okay you
Guys have always had great customer service and great products thanks for everything guys and awesome work
Picked up some Ride A9 Bindings on closeout sale online. Received them 5 days later. Sorry to see them close their doors.
Out of this world fantastic service, best pricing and same day shipping! Highly Recommended to all my friends!
I searched for a pair of inline rollerblades for my son and was happy to see that they were cheaper than most other stores. They were easy to order and I received them even faster than stated. I am very happy with my experience with The House.
Absolute best customer service and best pricing around. I've been a customer for many years.
These shoes are great! They are so sleek and stylish. They go with everything, casual or dressy. I wear them with jeans, shorts and also dresses. I love the heel height in them- not too high and they fit perfectly!
I overall enjoyed purchasing skates from the house, they didn't take long to arrive and the skates themselves are comfortable.
Everything was as described and arrived on time.All items were priced great and worked as they should. Looking forward to more online shopping.
Easy finding what I need by using the search filters. Always a great variety to pick from and frequent discounts.
Great experience, fast shipping, great price. I love my new longboard and when I look to buy a new popsicle board, cruiser, skis, snowboard, bike, etc I will come back to the House.
The rotors are terribly bent. Don't even want to ride it honestly. Sounds terrible. Got the bike wanting to get into mtb but the rotors are bent so bad it's embarrassing to ride. Would love some replacement rotors. You guys really should put "Fragile" all over the boxes
This was my first time ordering from The House, I was a bit skeptical at first, but after reading a few online reviews that seemed to be honest, I decided to go ahead and make a purchase from their website. My order came quickly and in perfect condition. I would definitely recommend them to my friends and family and will be shopping from their website again in the future.
Gonzo helped me all the way through from selection to delivery, to fixing my address.
The only thing I took off a star for was the Chat program doesn't have a send button. Sometimes Return means Send and sometimes it means Return, but really hard to tell what it's going to do.
I ordered a pair of 2023 Burton Step on bindings and were sent an older model. The decals on the box were ripped off to hide the fact they were older. The base plate of one of the bindings were broken but I was charged shipping for returning them.
I can't say enough good things about the shoes I got from The House. They are really comfy, and whether you wear them with jeans or a dress, they look fantastic. In the future, I would definitely consider purchasing these again!
They had exactly what I wanted at the best price and it was delivered quicker than I expected!
Package delivered on-time. Pieces sticking out both sides, no damage to rudder.
Despite the unfortunate shipping loss w/ FedEx not owning THEIR problem in losing my son's skateboard, Chase & The-House Crew didn't hesitate to offer not only a quick replacement, but provide my son the option to get a better board at the original discounted rate of the lost board. You don't see many company's provide this kind of Incredible Service & needless to say, (especially during a looming Recession), my Family & I are now The-House Fans for Life! Serious Props to Chase for his extraordinary service and professionalism.
Thank you for following up! I received my order well before I expected, and am thoroughly pleased with the condition of the equipment. I will need to send back some of the gear, and I hope that process is as easy as ordering!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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