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The House Reviews Summary
The company enjoys a positive reputation for its diverse product selection, competitive pricing, and reliable shipping, with many customers expressing satisfaction with the quality and performance of their purchases. Customer service is frequently highlighted as responsive and helpful, contributing to a strong sense of loyalty among buyers. However, concerns regarding return policies, particularly associated with shipping costs, and occasional discrepancies in product information have been noted. Overall, while the company excels in delivering quality products and customer support, addressing return issues could enhance the overall shopping experience.
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Always a good place to check. They have some pretty good deals. I have purchased quite a bit of gear from them in the past.
Customer service is good but you will be on hold for a very very long time (1hr 40min) just to get someone to help.
I needed a ski jacket for an upcoming trip and The House had an excellent deal on a high quality one. The website is easy to navigate and to check out. I immediately received an acknowledgement of my order and then within an hour a final confirmation. The jacket didn't ship immediately but customer support was excellent when I asked about it and quickly said via chat that it was located at a different warehouse so it was taking a couple days longer. I then got a tracking # and it arrived in just over a week. Have already bought from them again!
Great starter FRAMED Impact BMX bike for $69. We bought and donated two for 9 and 13 year old boys whose family lost everything from hurricane Ian in Fla. And needed help for Christmas. There was a delivery charge due to size and weight but they came quick and were well worth it.
Never again. Never again. There just literally is no customer service. Tried and tried and no one answers. Shipping took 2 full weeks.
Love everything I ordered. Great prices and good quality name brand items. I couldn't go wrong with the prices. Very fast shipping on top of that. Can't wait to try all the gear out.
The house is the first place I go to when buying snow gear.
There is always a huge selection for all price ranges, delivery is quick and reliable.
I found really good deals and ordering and shipping was a breeze. Delivery was free and on time, one item was even early!
Heard about your store from friend and I'm glad i did. Great prices and with the extra 15% off for being a new customer was awesome. My only problem was you use fedex. In my opinion the worst delivery service, Order was four days late
I loved everything except the Burton winter hat is way too big. Items were shipped quickly and as always The House rocks!
Great Quality! The store is always great to work with and has a super helpful and friendly staff. Any order we've ever received from them has looked exceptional. Thanks!
Received wrong product. Spoke with Customer Rep, who was super polite and helpful, however, advice given, was to reorder and ship product back. I also confirmed and was assured, that my correct product was in stock. (Hmm. How about just resend my correct order?) Ok - did that. Second order turns up and THAT is also, incorrect! Now I have two orders - which I paid for - which are both wrong - and although a shipping label was provided for both - now I have to go to FedEx at no small inconvenience to myself, and wait for my refunds. First time,I was told, that the mishap was most likely due to the holiday period. (It wasn't, as I had ordered a couple of weeks before - and clearly, as it turns out - the issue is one of either technical or human, error as the issue happened twice. The second Rep I spoke with, offered to send out a third product, at no extra charge - but I had to politely decline, as I eventually found the product on Amazon for a lower price.
Excellent Customer Service! Your customer service is excellent and your staff is very friendly and accommodating! I have always been very satisfied with the quality of your products as well!
I like the selection of goods on this site. And the sales they have are actually sales. Go figure. I do with they had full selection of boards from the top producers. They sometimes just have what they think will sell. But not all the boards they make.
Great price! Hassle free/ fast and accurate shipping. Can't wait to try out my new board this season.
I needed a good Goretex jacket to use cross country skiing and to also use for inclement weather. I found an excellent SALOMON STANCE 3L LONG SKI JACKET from The House and I am very excited about my purchase!
Great globe completes, they always come with great hardware, exceptional, great boards. You will not find better pricing.
Great company, great prices, with stellar customer service! They went the extra mile to help me when few of their competitors and others in general would. Connecting digital commerce with a human presence is critical when customers need help. TheHouse perfected it with my experience. My optimism in humanity has been restored for now. Thank you TheHouse!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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