The HouseReviews 977

Purchased a Nike Mens snowboarding Jacket from Altrec.com and 2 years later all the down feathers are COMPLETELY gone from the sides and back of it. In 2011 their policy was LIFETIME GUARANTEE in every purchase. I called this year to do an exchange and they said "oh our policy has changed, we no longer offer lifetime protection". I did get an RMA so I'll send it back and see if they'll replace or refund it.
Will follow up after they receive it for final star review.

Will not purchase from them again

In an attempt to do business with a local company, I ordered a garment from Altrec.com on 3 July. By 9 July the item had not been shipped and there was no correspondence from Altrec. I phoned customer service and also emailed asking where my order was. "Very sorry for the delay, blah, blah. The supplier is at fault, blah, blah." By 11 July the item had still not shipped. I sent an email asking that the order be cancelled. On 12 July I phoned my bank to dispute the charge on the credit card and had a three way conversation with bank customer service and Altrec customer service. Altrec said that the item had shipped that day and would arrive on the 15th. It did, but I had requested a return invoice and postage and immediately sent it back to Altrec. The return was received and signed for at 9:35 a.m. on 16 Jus the afternoon of 24 July, and there has been no email confirmation nor a redeposit to my account. I contacted the bank yesterday and initiated dispute process. Altrec's failure to communicate, lengthy delays, and failure to follow their own stated policies make them impossible to do business with. I would give them no stars if the option were available.

I ordered twice from this site for my winter shoes and clothing. Fortunately I haven't had any problems with my orders. The prices here are pretty reasonable, especially if things are on sale and half off. The winter boots I bought are really durable, comfy, and look great. They also give 20% off coupons if you review the products you received. So since I bought everything I needed, now my roommate will be saving 20% on her winter wear haha

We had a horrible experience! Delivery was an issue, but not the biggest deal. Ordered an Arctery'x jacket by phone. We were promised overnight shipment. The jacket came 6 days later. The BIG DEAL... it came and had been worn... dirt all over the collar... and the tags were not original! An arctery'x tag was put in the plastic bag... you could see that a new sticker was placed over the old sticker... the old sticker could be read and was a different model! The rep on the phone promised that this jacket was made in Canada... when it arrived, the tag said... made in China. To their credit, we were given a free return and a full refund.

Horrible, horrible service.

They shipped the wrong product, then wanted me to pay for the charges to ship the correct product. After a fight with the customer service representative, spoke with a supervisor who claimed that Altrec would ship the correct product FedEx OVERNIGHT.

It turns out they did not ship the supposedly correct product OVERNIGHT, but, rather, shipped it FedEx Home Delivery (about 5-7 days per FedEx representative). Consequently, the item did not reach my home before I left on vacation (and still hasn't).

I recommend NeverNever using Altrec; it clearly is not a dependable, reliable company.

Oh, and their company chat online - doesn't work or they deliberately cancelled me because twice I was first in line and all of the sudden the screen said, call back.

Great shoe deals - i was in need of some new boots capable of maintaining comfort in subzero temps. I tried zappos and they were out of my size so i googled what i wanted, found this site and within this site were magica prices that made me drool so i found a very fitting pair of boots and bought them. Everything was mega simple, the side search results were helpful in choosing a product that might fit the criteria of my product requirements.