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The House

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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The House Reviews Summary

The company enjoys a positive reputation for its diverse product selection, competitive pricing, and reliable shipping, with many customers expressing satisfaction with the quality and performance of their purchases. Customer service is frequently highlighted as responsive and helpful, contributing to a strong sense of loyalty among buyers. However, concerns regarding return policies, particularly associated with shipping costs, and occasional discrepancies in product information have been noted. Overall, while the company excels in delivering quality products and customer support, addressing return issues could enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

service
55
value
54
shipping
56
quality
50

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
Follow Rose H.
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If a coat and a sweat shirt had a baby it would be the DC Snow Star! Best of both worlds. I got the wrong size but after an easy exchange my son who never wears coats will live in this sweat shirt. I'll feel better because it's almost a coat.

Date of experience: November 15, 2017
New York
1 review
0 helpful votes
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Delivered as promised
November 16, 2017

Item delivered as promised and on time. I need to have at least 100 characters, so blah, blah blah blah

Date of experience: November 14, 2017
California
1 review
0 helpful votes
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Stoked!
November 14, 2017

My order arrived faster than shipping quoted. Ready to shred for this season! Thanks!

Date of experience: November 13, 2017
Iowa
1 review
0 helpful votes
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Love The House
November 13, 2017

I've always been happy with my purchases from the house! Quick shipping and always quality items. Thankyou!

Date of experience: November 12, 2017
Colorado
1 review
0 helpful votes
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Quick delivery
November 13, 2017

Love all the selection of products and the quick delivery. I was able to find everything I needed in one place. The quality of products was on point. Thanks.

Date of experience: November 12, 2017
Colorado
1 review
0 helpful votes
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Perfect service
November 13, 2017

Requested special handling for delivery, received the service without any questions. Thank you! USPS versus UPS.

Date of experience: November 12, 2017
Texas
1 review
0 helpful votes
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Great packaging, The bike is in excellent condition, no stuffs or stratches. My son loves it. Looking forward to doing business in the future. You guys are awesome!

Date of experience: November 11, 2017
Minnesota
1 review
0 helpful votes
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Very happy with purchase
November 10, 2017

First time purchasing a snowboard and because of the service I then purchased the boots and bindings from this site.

Date of experience: November 9, 2017
Virginia
1 review
0 helpful votes
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Awesome!
November 9, 2017

My order came in pretty quick :) super happy with the way it feels and fit :) highly recommend if youre looking for one of these to wear in the winter.

Date of experience: November 8, 2017
California
1 review
0 helpful votes
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100% customer service, guaranteed service,, trusted & will buy everything I need here, my friends recommended this site also

Date of experience: November 8, 2017
North Carolina
1 review
0 helpful votes
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My daughter loved her coat! It helps us keep on eye on her because it's such a unique coat! The shipping was super quick!

Date of experience: November 7, 2017
Canada
1 review
0 helpful votes
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My order came in quickly, Items as described. Great customer service as I made 2 separate order's and customer care called to confirm I did make my purchases and my card was not being used fraudulently and I appreciated that very much. The House has the best prices even with Canadian exchange. Ty House

Date of experience: November 6, 2017
Idaho
1 review
0 helpful votes
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Box was strapped with one strip of tape across the top, and another across the bottom. The strip across the top had came completely unstuck so all the contents were accessible. The bottom was barely attached. Quite surprised all the contents were still there.

Date of experience: November 6, 2017
California
1 review
0 helpful votes
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Always the best prices
November 6, 2017

I have been purchasing from The house for years, always a pleasant experience. They always have the best prices on snowboard equipment.

Date of experience: November 5, 2017
Louisiana
1 review
0 helpful votes
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One concern
November 5, 2017

I received my order on time and complete. I wasn't going to say anything, but the bike did have some dings in it and the decals were scuffed up. Also, the crank arms keep coming lose. I do appreciate you guys, you're great.

Date of experience: November 4, 2017
Nebraska
1 review
0 helpful votes
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When I accessed the website to view a product I wanted to get. I was instantly provided with a personal conversation with a house employee asking me what they could help me with. I asked him questions and he provided me very helpful information almost instantly. This helped me decided what I needed before I got it. I got my product in 2 days which was surprising and am happy with my Purchase!

Date of experience: November 3, 2017
Colorado
1 review
0 helpful votes
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I bought a Burton snowboarding jacket. It arrived two days later (early) which was unexpected in a good way. I live my jacket and I'm stoked.

Date of experience: November 3, 2017
North Carolina
1 review
0 helpful votes
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Super fast
November 3, 2017

Great jacket and it got here super fast 3-8 day shipping and it got here in 2. Ill definitely be shopping with the house again.

Date of experience: November 2, 2017
Pennsylvania
1 review
0 helpful votes
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I love you guys!
November 3, 2017

I get exactly what I order, exactly on time (or sooner!) and the prices are phenomenal. I will always get my skate and snowboarding equipment from "the house.com". I can't express how happy I am with this company. Also, of course I reccomend the house to everyone I know and anyone that asks! Thank you for being so awesome!

Date of experience: November 2, 2017
Colorado
1 review
0 helpful votes
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Fits good. I need to break them in now. Is their any way of cheating in a way. Breaking them in without yousing them at the snow yet?

Date of experience: November 1, 2017