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The House

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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The House Reviews Summary

The company enjoys a positive reputation for its diverse product selection, competitive pricing, and reliable shipping, with many customers expressing satisfaction with the quality and performance of their purchases. Customer service is frequently highlighted as responsive and helpful, contributing to a strong sense of loyalty among buyers. However, concerns regarding return policies, particularly associated with shipping costs, and occasional discrepancies in product information have been noted. Overall, while the company excels in delivering quality products and customer support, addressing return issues could enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

service
55
value
54
shipping
56
quality
50

We monitor reviews for authenticity

Missouri
3 reviews
0 helpful votes
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Awesome!
November 2, 2017

Great prices, great product's, when I need something, I check you guys first! Keep up the good work! Thanks

Date of experience: November 1, 2017
Pennsylvania
1 review
0 helpful votes
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I was very pleased with the customer service when my ski pants were found to not quite fit right. Not only did they help me with the exchange, but my new pants were shipped immediately and arrived in less time than I expected.

Thank you!

Date of experience: November 1, 2017
Georgia
1 review
0 helpful votes
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First time buyer
November 2, 2017

The selection of merchandise was very good, prices were affordable and the convenience of ordering made the experience even better. I have already recommended the site to other people.

Date of experience: October 31, 2017
New York
1 review
0 helpful votes
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Looks great
October 31, 2017

This will be a Christmas gift for my grandchildren. I like the fact that there were so many boot bags to pick from and they where in many different price ranges.

Date of experience: October 30, 2017
Minnesota
1 review
0 helpful votes
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Got my new nike sbs and osiris. Pretty dope they fit good. Got free headphones too ao that was sweet. The house remains dope! Liked em as a teenager and now im an adult and im back ordering from them. Theyre legit, thanks guys!

Date of experience: October 30, 2017
Nick L.
Colorado
1 review
0 helpful votes
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The products I ordered are awesome and showed up quickly... thanks to 686 and Grenade! Ordering thru The House should have been easier in my opinion. I was charged twice, so was my girlfriend. My girlfriend even received a different customers personal info... her name, address, what she ordered, ip address etc etc. Long story short... happy with my gear.
Will buy direct or from local shops moving forward

Date of experience: October 29, 2017
Iowa
1 review
0 helpful votes
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Extremely happy with the delivery, customer service, and product. The entire shopping experience was fantastic

Date of experience: October 29, 2017
California
1 review
0 helpful votes
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Bonfire jacket
October 30, 2017

Nice jacket. My son will be toasty this winter! This makes it a sweep. My entire family wears a Bonfire jacket. Thanks for keeping us comfortable and styled while riding.

Date of experience: October 29, 2017
Illinois
1 review
0 helpful votes
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I love sweaters kreps me warm when not on the slopes. I always order my winter clothes from the house

Date of experience: October 28, 2017
Texas
1 review
0 helpful votes
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Damaged goods
October 28, 2017

Twice I received shipments that are damaged. Still waiting for claim damage and refund of and return merchandise authorization.

Date of experience: October 28, 2017
Washington
1 review
0 helpful votes
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Great ski pants!
October 30, 2017

The sizing chart was perfect for my pants, everything was perfectly sized, high quality, and it all shipped so quickly.

Date of experience: October 28, 2017
Washington
2 reviews
0 helpful votes
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My daughter has gotten into women's sizes in the past year, so all new gear for her. This Ride jacket is perfect for what she needs and she loves the style! Now we just wait for the snow!

Date of experience: October 28, 2017
Minnesota
1 review
0 helpful votes
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I ordered 2 coats for my kids and both arrived fast and are awesome quality! I will defiantly order again!

Date of experience: October 27, 2017
West Virginia
1 review
1 helpful vote
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Awesome gear pervaded during preseason sale. I spent a fraction of what o expected for critical snowboard gear! Thanks HOUSE!

Date of experience: October 27, 2017
Canada
1 review
1 helpful vote
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Amazeballs
October 27, 2017

I did end up receiving someone else's product in the box, but customer service was able to remedy that very quickly

Date of experience: October 26, 2017
New Jersey
1 review
0 helpful votes
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Great place in every way
October 26, 2017

Helpful, succinct, accurate and amazing. Love this store. Great great prices. I am now a forever shopper..

Date of experience: October 25, 2017
Romania
1 review
0 helpful votes
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The items were like i expected. They were kind to offer a gift. Also i asked them to deliver the products in 1 week and they delivered. I will buy again from them

Date of experience: October 24, 2017
Louisiana
2 reviews
1 helpful vote
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Great Site
October 25, 2017

Couldn't find better prices anywhere. Was able to get free shipping too! The size charts were accurate which made life easier since I was not able to try anything on before I bought. Def recommend to anyone looking for gear

Date of experience: October 24, 2017
California
2 reviews
0 helpful votes
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Exactly what I ordered
October 24, 2017

Really pleased with my bindings. Exactly what I expected. Great quality and price. Can't wait to hit the mountain.

Date of experience: October 23, 2017
Minnesota
1 review
1 helpful vote
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Great quality
October 23, 2017

I was really happy with the quality of the products. The sweatshirts that I ordered for my son fit well and they came quickly in the mail.

Date of experience: October 23, 2017