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The company enjoys a positive reputation for its diverse product selection, competitive pricing, and reliable shipping, with many customers expressing satisfaction with the quality and performance of their purchases. Customer service is frequently highlighted as responsive and helpful, contributing to a strong sense of loyalty among buyers. However, concerns regarding return policies, particularly associated with shipping costs, and occasional discrepancies in product information have been noted. Overall, while the company excels in delivering quality products and customer support, addressing return issues could enhance the overall shopping experience.
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Great outdoor gear for a great sale/clearance price! I love all that I purchased. The Burton long insulated side zip pull over vest is really nice. It's comfy, stylish and warm. The XC ski jacket is sleek, breathable and classy/functional. I'm still looking for the perfect XC ski mittens and gators for snowshoeing but I will find them!
I had a good experience with them, received an gift card with 20% discount so I used it very gladly :D I am their customer for a quite some time now, I love their shoes and their quality, and price is okay as well. I think most of us can afford shoes like this.
Love everything I ordered and most of it was 50% off. Shipped fast.
The new Minnesota fat bike was prepared for pickup on-time. After a front brake adjustment, I have been riding the heck out of it in all the new snow.
I received the product in a timely manner. The jacket is exactly as described and I feel I got a really good deal. Thank you!
It's like Amazon of outdoor sports, but with better prices and they basically only sell quality goods
My Rossignol Sushi Light snowboard arrived with a ding on the nose, I'm guessing due to it sliding around in the box while in transit. The snowboard was only 144cm in length, and the box was at least 200+cm so there was a lot of room for it to slide. If it was brand new, I would've sent it back, but it was a cheap last season pick up and the edge is still intact so I can deal with it. However, if it was full price and current season I would've been much more frustrated with the packing method. Adding some foam or bubble wrap on the nose and tail of the board would be a great way to prevent damages like this in transit.
Thanks again. The price was great. The jacket is warm.
Gloves are real nice, great place to order from. Shipping was quick and they have a very nice selection of quality products to choose from. I really like the filters for outdoor gear so you can easily get past things like being waterproof or not since on many sites that is difficult to find.
An easy site to use. Good quality products. Fast shipping and delivery. I shop here for my grandson. He really likes their products.
Thank you so much for the $50 gift card you sent around the holidays! So nice and you didn't have to do that! I got myself some cycling shoes, they are great albeit a little too big! I'm exchanging but anything snowboard related I buy from you guys. I got my first complete setup from you in like 1995 or so, rave about your company to others and won't go anywhere else. Thank you for being you, 10/10!
This is probably my 4th purchase from The House - and for a good reason. Living in VA, it's impossible to get quality snow sport brands at a decent price. This website has everything from boards to jackets, well-below what I've seen from competing retailers. Shipping is quick, and I've got everything I've need for this season.
I appreciate you Gals & Guys at The House! You so kindly give me a $50.00 gift card and 15% off. I was able to purchase from The House two great items, New Balance Jamie Foy Camo Slip On Shoes, and Camo Grip tape. It literally only cost $5.79 for both items! Talk about a Great Christmas/New Year's Gift! Ladies & Gentlemen, The House is where I buy all my Clothes & Gear. They have the best prices, and are always having some kind of Sale going on. Shop at The House, you won't regret it! Thanks again everyone at The House, Have a Happy New Year.
I used the 50$ from the House to buy myself something as a reward. As alway very pleased with the ease of ordering and promptness of delivery
Awesome product selection and great service. It was easy to find what I was looking for and easy to check out.
I have been purchasing snowboarding gear from The House for at least the last 10 years. They always have a great selection and pricing. Orders are processed quickly and I've received the merchandise timely. These folks are great. They also periodically send incentives and thank you's in the form of discount. I am very pleased and have told all my crew about them.
This is my second pair of Adidas hiking boots I bought from here and they are very comfortable and lite. The price was great and shipping was fast.
2 hours on hold listening to the worst hold music on the planet- twice! Then 1.5 hours waiting for chat! Grossly understaffed and horrible taste in music - they want you to hang up. I called to check status of my order but they had no idea where it was. I was told only one person could answer where it was and that person was off - can't make this up!
Love the waterproof 3L shell jacket, not insulated, just what I was looking for, allows me to layer up or down depending on weather conditions and activity. Enough pockets without having too many places to lose items. Good collar covers my chin to deflect cold air hitting my throat.
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