Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of The House

The House

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate The House?
grey stargrey stargrey stargrey stargrey star

The House Reviews Summary

The company enjoys a positive reputation for its diverse product selection, competitive pricing, and reliable shipping, with many customers expressing satisfaction with the quality and performance of their purchases. Customer service is frequently highlighted as responsive and helpful, contributing to a strong sense of loyalty among buyers. However, concerns regarding return policies, particularly associated with shipping costs, and occasional discrepancies in product information have been noted. Overall, while the company excels in delivering quality products and customer support, addressing return issues could enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

service
55
value
54
shipping
56
quality
50

We monitor reviews for authenticity

Minnesota
2 reviews
0 helpful votes
Follow MM Y.
Unfollow MM Y.
Share Review
Report Review

Excellent Gear!
January 25, 2023

Great outdoor gear for a great sale/clearance price! I love all that I purchased. The Burton long insulated side zip pull over vest is really nice. It's comfy, stylish and warm. The XC ski jacket is sleek, breathable and classy/functional. I'm still looking for the perfect XC ski mittens and gators for snowshoeing but I will find them!

Date of experience: January 24, 2023
Australia
1 review
0 helpful votes
Follow Lena H.
Unfollow Lena H.
Share Review
Report Review

Good experience
January 25, 2023

I had a good experience with them, received an gift card with 20% discount so I used it very gladly :D I am their customer for a quite some time now, I love their shoes and their quality, and price is okay as well. I think most of us can afford shoes like this.

Date of experience: January 23, 2023
Florida
1 review
0 helpful votes
Follow Sarah J.
Unfollow Sarah J.
Share Review
Report Review

Excellent deals, fast shipping
January 22, 2023

Love everything I ordered and most of it was 50% off. Shipped fast.

Date of experience: January 22, 2023
California
1 review
0 helpful votes
Follow Jeff M.
Unfollow Jeff M.
Share Review
Report Review

New fat bike - awesome!
January 16, 2023

The new Minnesota fat bike was prepared for pickup on-time. After a front brake adjustment, I have been riding the heck out of it in all the new snow.

Date of experience: January 16, 2023
Oregon
1 review
0 helpful votes
Follow Jon K.
Unfollow Jon K.
Share Review
Report Review

Columbia Snowboard Jacket
January 15, 2023

I received the product in a timely manner. The jacket is exactly as described and I feel I got a really good deal. Thank you!

Date of experience: January 15, 2023
Indiana
2 reviews
0 helpful votes
Follow Thomas D.
Unfollow Thomas D.
Share Review
Report Review

One of the best
January 14, 2023

It's like Amazon of outdoor sports, but with better prices and they basically only sell quality goods

Date of experience: January 14, 2023
Colorado
2 reviews
0 helpful votes
Follow John F.
Unfollow John F.
Share Review
Report Review

Bad packing for snowboard
January 13, 2023

My Rossignol Sushi Light snowboard arrived with a ding on the nose, I'm guessing due to it sliding around in the box while in transit. The snowboard was only 144cm in length, and the box was at least 200+cm so there was a lot of room for it to slide. If it was brand new, I would've sent it back, but it was a cheap last season pick up and the edge is still intact so I can deal with it. However, if it was full price and current season I would've been much more frustrated with the packing method. Adding some foam or bubble wrap on the nose and tail of the board would be a great way to prevent damages like this in transit.

Date of experience: January 13, 2023
California
1 review
0 helpful votes
Follow Corey M.
Unfollow Corey M.
Share Review
Report Review

Always good working with you guys
January 13, 2023

Thanks again. The price was great. The jacket is warm.

Date of experience: January 13, 2023
Michigan
1 review
0 helpful votes
Follow Dean J.
Unfollow Dean J.
Share Review
Report Review

Great product
January 13, 2023

Gloves are real nice, great place to order from. Shipping was quick and they have a very nice selection of quality products to choose from. I really like the filters for outdoor gear so you can easily get past things like being waterproof or not since on many sites that is difficult to find.

Date of experience: January 13, 2023
Arizona
1 review
0 helpful votes
Follow Penny X.
Unfollow Penny X.
Share Review
Report Review

A Great Place to Shop
January 13, 2023

An easy site to use. Good quality products. Fast shipping and delivery. I shop here for my grandson. He really likes their products.

Date of experience: January 13, 2023
North Carolina
1 review
0 helpful votes
Follow Bob I.
Unfollow Bob I.
Share Review
Report Review

You guys are the greatest!
January 13, 2023

Thank you so much for the $50 gift card you sent around the holidays! So nice and you didn't have to do that! I got myself some cycling shoes, they are great albeit a little too big! I'm exchanging but anything snowboard related I buy from you guys. I got my first complete setup from you in like 1995 or so, rave about your company to others and won't go anywhere else. Thank you for being you, 10/10!

Date of experience: January 13, 2023
Michigan
1 review
0 helpful votes
Follow Jay S.
Unfollow Jay S.
Share Review
Report Review

Great stuff
January 13, 2023

Everything I ordered was top notch and a great price. Super!

Date of experience: January 13, 2023
Virginia
1 review
0 helpful votes
Follow Patrick B.
Unfollow Patrick B.
Share Review
Report Review

Never Disappoints
January 13, 2023

This is probably my 4th purchase from The House - and for a good reason. Living in VA, it's impossible to get quality snow sport brands at a decent price. This website has everything from boards to jackets, well-below what I've seen from competing retailers. Shipping is quick, and I've got everything I've need for this season.

Date of experience: January 13, 2023
Nevada
1 review
0 helpful votes
Follow Michael O.
Unfollow Michael O.
Share Review
Report Review

The Best Company Ever!
January 11, 2023

I appreciate you Gals & Guys at The House! You so kindly give me a $50.00 gift card and 15% off. I was able to purchase from The House two great items, New Balance Jamie Foy Camo Slip On Shoes, and Camo Grip tape. It literally only cost $5.79 for both items! Talk about a Great Christmas/New Year's Gift! Ladies & Gentlemen, The House is where I buy all my Clothes & Gear. They have the best prices, and are always having some kind of Sale going on. Shop at The House, you won't regret it! Thanks again everyone at The House, Have a Happy New Year.

Date of experience: January 11, 2023
Michigan
1 review
0 helpful votes
Follow Mary Jo Z.
Unfollow Mary Jo Z.
Share Review
Report Review

Bonus gift
January 10, 2023

I used the 50$ from the House to buy myself something as a reward. As alway very pleased with the ease of ordering and promptness of delivery

Date of experience: January 10, 2023
Texas
1 review
0 helpful votes
Follow Trevor R.
Unfollow Trevor R.
Share Review
Report Review

Super duper
January 10, 2023

Awesome product selection and great service. It was easy to find what I was looking for and easy to check out.

Date of experience: January 10, 2023
Florida
3 reviews
0 helpful votes
Follow Jose I.
Unfollow Jose I.
Share Review
Report Review

Great Selection, Prices and More...
January 10, 2023

I have been purchasing snowboarding gear from The House for at least the last 10 years. They always have a great selection and pricing. Orders are processed quickly and I've received the merchandise timely. These folks are great. They also periodically send incentives and thank you's in the form of discount. I am very pleased and have told all my crew about them.

Date of experience: January 10, 2023
Connecticut
1 review
0 helpful votes
Follow Stephen M.
Unfollow Stephen M.
Share Review
Report Review

Love Adidas hiking boots
January 10, 2023

This is my second pair of Adidas hiking boots I bought from here and they are very comfortable and lite. The price was great and shipping was fast.

Date of experience: January 10, 2023
New York
1 review
0 helpful votes
Follow Ralph K.
Unfollow Ralph K.
Share Review
Report Review

Horrible customer service!
January 10, 2023

2 hours on hold listening to the worst hold music on the planet- twice! Then 1.5 hours waiting for chat! Grossly understaffed and horrible taste in music - they want you to hang up. I called to check status of my order but they had no idea where it was. I was told only one person could answer where it was and that person was off - can't make this up!

Date of experience: January 10, 2023
Texas
1 review
0 helpful votes
Follow John W.
Unfollow John W.
Share Review
Report Review

Red Chamonix Shell Jacket
January 10, 2023

Love the waterproof 3L shell jacket, not insulated, just what I was looking for, allows me to layer up or down depending on weather conditions and activity. Enough pockets without having too many places to lose items. Good collar covers my chin to deflect cold air hitting my throat.

Date of experience: January 10, 2023