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The House

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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The House Reviews Summary

The company enjoys a positive reputation for its diverse product selection, competitive pricing, and reliable shipping, with many customers expressing satisfaction with the quality and performance of their purchases. Customer service is frequently highlighted as responsive and helpful, contributing to a strong sense of loyalty among buyers. However, concerns regarding return policies, particularly associated with shipping costs, and occasional discrepancies in product information have been noted. Overall, while the company excels in delivering quality products and customer support, addressing return issues could enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

service
55
value
54
shipping
56
quality
50

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
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Great starter helmet
March 21, 2018

This was a great first helmet to buy! I will say that is easily scratched even on your first day on the mountain. I was happy with it!

Date of experience: March 20, 2018
Minnesota
1 review
0 helpful votes
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Perfect!
March 21, 2018

My order was processed and shipped quickly without any issues! Everything came as expected with accurate sizes!

Date of experience: March 20, 2018
Arizona
1 review
0 helpful votes
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Better than Amazon
March 21, 2018

I placed my original order and the size I ordered was too small. My fault... returned my order and received my replacement in less than a week. Very pleased!

Date of experience: March 20, 2018
Utah
1 review
0 helpful votes
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Ordered a Sessions skullcandy collab softball jacket. Looks, feels, and functions amazing. It really is warm. Was riding in some mid teens weather with just a shirt on under the jacket and without an outer shell. Normally I'd use a similar jacket just for layering but not anymore. Not til its closer to single digits at least. It's both wind and water proof. Breathes pretty good but I did get hot when it was closer to 30 degrees.
Mountain West rider, gets cold, deep, and windy here.

Date of experience: March 19, 2018
Washington
1 review
0 helpful votes
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Limited experience with the house, but the web interface was simple and effective. The Framed bike is awesome!

Date of experience: March 19, 2018
New Mexico
1 review
0 helpful votes
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High quality name brand productucts at an incredibly great price. Shipping was even quicker than expected. I'm sold on The House Boardshop!

Date of experience: March 19, 2018
Colorado
1 review
0 helpful votes
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Like I said above, great competitive prices of the brands that are trusted. Ships out in two days, they dont mess around like other companies of 7-10 Business days shipping which is a load of horse crap, so The House really does care about its customers
P.S.- I originally was going to write a review, but it wouldnt accept my review unless it was atleast 100 characters, so that I didnt appreciate.

Date of experience: March 19, 2018
New Jersey
1 review
0 helpful votes
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I had no problem ordering the skis online. They arrive within a few business days with free delivery. I was very happy I got exactly what I wanted and the hat fit. The sweetest part of the whole deal was the free hat that I still wear almost every day.

Date of experience: March 18, 2018
Washington
1 review
0 helpful votes
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Solid gear at a reasonable price. Fast delivery, undamaged. I plan to take advantage of some more of these end of season prices.

Date of experience: March 18, 2018
Texas
1 review
0 helpful votes
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Nothing went wrong, product wasn't damaged, works like it's supposed to and I'm happy with the care that was taken

Date of experience: March 18, 2018
Ohio
1 review
0 helpful votes
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First time ordering from your site. Great experience! Bikes came practically assembled. Will recommend.

Date of experience: March 18, 2018
Rhode Island
1 review
0 helpful votes
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Electric EGX Goggles
March 19, 2018

Ive ridden 5 times with the EGX, so far they are amazing. Have not had them go foggy on me, the black lense is perfect for when the sun comes out, although its rare on the east, and the green lense works great during low light/ overcast/ snowy days. 10/10 especially for the lower price point. Thanks Electric for the outstanding product.

Date of experience: March 17, 2018
California
1 review
0 helpful votes
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I loved the bike
March 17, 2018

The bike was amazing and I got it on time which was great. This was my first time buying a bmx bike and it was my first time buying it off online.

Date of experience: March 16, 2018
Massachusetts
2 reviews
3 helpful votes
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Super
March 17, 2018

Good fast shipping for free. I also got a book of stickers. Skateboarding is fun. I own a moped

Go fast

Date of experience: March 16, 2018
California
1 review
0 helpful votes
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The item (snowboard boots) arrived in perfect condition, size was correct, and fits great! The price was hard to beat!

Date of experience: March 16, 2018
Wisconsin
1 review
0 helpful votes
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7 days for an exchange refund. Had to return an item $170; new item was $165.95. Takes them 7 days to return the original $170 but takes the new $165.95 out of your account immediately. Need to upgrade your point of sale. Won't shop there again. Plus Customer service gal was rude.

Date of experience: March 16, 2018
Texas
1 review
0 helpful votes
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Very pleased
March 17, 2018

Great price on Birkenstock! My shoes arrived when promised and in good condition! Thank you for a great purchase!

Date of experience: March 16, 2018
New York
1 review
0 helpful votes
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The frame size recommended for my size slightly to large/wheels slightly off true/ shifters in need of adjustment

Date of experience: March 15, 2018
Colorado
1 review
0 helpful votes
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I have never been treated worse for a company's own mistake. I ordered a snowboard "overnight" and paid the $60 extra but received the board 5 days later, not in time! Then was told it was delivered and no refund on shipping? I had to escalate the phone call just to eventually get the shipping refunded. What a waste of time and I feel so disrespected by rude, rude, rude, customer service rep. BEWARE!

Date of experience: March 15, 2018
New York
1 review
0 helpful votes
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Great deals
March 15, 2018

I got my snowboards, jackets, snow pants, and much more, great brands like burton for a great price.

Date of experience: March 14, 2018