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The House

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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The House Reviews Summary

The company enjoys a positive reputation for its diverse product selection, competitive pricing, and reliable shipping, with many customers expressing satisfaction with the quality and performance of their purchases. Customer service is frequently highlighted as responsive and helpful, contributing to a strong sense of loyalty among buyers. However, concerns regarding return policies, particularly associated with shipping costs, and occasional discrepancies in product information have been noted. Overall, while the company excels in delivering quality products and customer support, addressing return issues could enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

service
55
value
54
shipping
56
quality
50

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Great Service
March 15, 2018

Bought a pair of ski boots (Great Deal) the first pair was to small, they exchanged them with no problem. My next pair arrived an they fit great.

Date of experience: March 14, 2018
Connecticut
1 review
0 helpful votes
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Very good
March 15, 2018

Great selection, easy-to-navigate website, timely receipt of order, however, the jacket I ordered was too large for my daughter. There was no return insert in the initial packaging and I had to print and fill out form (okay, not so hard) but they do not pay for the return/exchange postage.

Date of experience: March 13, 2018
Texas
1 review
0 helpful votes
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Satisfied
March 15, 2018

Loved the price, cheapest I found from or on any other site that I checked out or into and shipping was super fast, so far I'm completely satisfied with y'alls service and prices and will continue order from you guys!

Date of experience: March 13, 2018
Oregon
1 review
0 helpful votes
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Just what I needed!
March 15, 2018

I live in the rugged mountains of southern Oregon and I m an avid hiker. I hike in the snow and needed warm waterproof pants for snow hiking. These fit perfectly, color is lovely, they work! Pockets nice and deep to carry my phone, keys, whistle and pistol. Highly recommend! The sale price was a determining factor too.

Date of experience: March 13, 2018
Arizona
1 review
0 helpful votes
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Great service
March 13, 2018

Received my snowboard very quickly and got a great deal. Cant complain about anything. Thanks The-House!

Date of experience: March 12, 2018
North Dakota
3 reviews
0 helpful votes
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Sweet!
March 13, 2018

Great site, good inventory, prices and service! Small problem with order but pretty confident it will be corrected!

Date of experience: March 12, 2018
Pennsylvania
1 review
0 helpful votes
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Product and shipment was fine, though the T-shirts all fit differently even though they were all size S. During the ordering stage my order was cancelled until I called in and they could verify my caller ID. This is good for security against credit card fraud I guess, but a bit of a hassle compared to buying someplace like amazon for example. Also wish there was more selection for bags, carrying cases, and wakeskate shoes.

Date of experience: March 12, 2018
California
1 review
0 helpful votes
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I bought Nemo Tensor sleeping pad and this store had it for a steal of a price. What amazed me was the super fast delivery. I would highly recommend this shop

Date of experience: March 12, 2018
Illinois
1 review
0 helpful votes
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Wrong size.
March 12, 2018

I received a box with the youth size scratched off and it is still a youth size watch in the box. Very dissapointing. Usually great service and have been very happy

Date of experience: March 12, 2018
Kentucky
1 review
0 helpful votes
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Pleased
March 13, 2018

I've seen some bad review of the-house out there and I almost didn't buy my bike from them because of that. I'd like to say that my experience was a great one. The bike I got was a 2016 model but brand new in box and it saved me about $150, what a great way to get a bike. The order and shipping went perfectly and unboxing and building it was easy. Everything was in perfect shape, no scratches or issues. I'd highly recommend this site to someone else.

Date of experience: March 11, 2018
Illinois
1 review
0 helpful votes
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Just as the title of this review. Happy with the delivery, product and follow up communication. A precious order of mine was fine, but an item didnt fit correct. Easy return policy.

Date of experience: March 11, 2018
Texas
1 review
0 helpful votes
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Ive ordered from the house a few times now and plan to keep doing so in the future! The products are always on point and quick shipping is awesome too!

Date of experience: March 11, 2018
Denmark
1 review
1 helpful vote
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I am a new bee in the snowboard area, but the site guided me through all the important considerations before buying snowboard equipment. The chat was also super helpfull in answering my questions. I love good service - and this was definately good service. Thank you:-)

Date of experience: March 11, 2018
Washington
1 review
1 helpful vote
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Birthday Bike
March 10, 2018

Great Bike options, our son was searching for a bmx bike for months and we came upon the HOUSE website. Thank you for the many options and great prices!

Date of experience: March 10, 2018
Michigan
1 review
1 helpful vote
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I havent try my skis yet so I cannot rate the quality yet however they look amazing and surprisingly the delivery was very fast.

Date of experience: March 10, 2018
Texas
1 review
1 helpful vote
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Right on time
March 10, 2018

I received my order within a decent amount of time. The package arrived on time as promised along with goodies such as stickers and a magazine for future shopping which is greatly appreciated!
Only issue I had was the picture online didnt match what i received. But when I looked at the item description I received what I got. So the picture was a bit misleading. But I liked the item over all.

Date of experience: March 10, 2018
Pennsylvania
1 review
0 helpful votes
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Perfection
March 9, 2018

Bought my Dad a pair of Columbia boots as he swears by them, they shipped on time... they are handsome boots and he loves them!

Date of experience: March 9, 2018
California
1 review
1 helpful vote
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Money well spent!
March 9, 2018

Great selection, great prices, great service. Package came right on time! Would shop again and recommend.

Date of experience: March 8, 2018
Nevada
1 review
0 helpful votes
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I love my new laptop bag. I was finally able to find something that meets my style and not boring black or grey. I wish it had a little more padding at the bottom of the bag and back of it to really support and protect my laptop. Overall, the bag is perfect.

Date of experience: March 8, 2018
Connecticut
1 review
0 helpful votes
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Great job
March 9, 2018

I got my order in a timely manner and all was good. I was surprised at how quickly my order arrived. The shoes fit perfectly and overall I am very happy. I would use this company again

Date of experience: March 8, 2018