Terry’s FloristReviews 1,426

Is there a way to give negative stars. If so this company deserves 5 Under no circumstances do business with Terrys Florist in New Orleans, LA. The arrangement they delivered was a cheap assortment of flowers that in no way looked like the picture on their website. To add insult to injury, I even upgraded the order. When I sent a picture and complained i was totally blown off. I have rarely dealt with a business this bad! Please tell your friends and relatives to avoid using them.

I wish I had read these reviews before ordering from Terry's. I wanted specific flowers for a specific reason and confirmed during the order these were available and could be sent. Something very different was sent without even letting me know after I was very specific about what was needed. I received the "terms and conditions, blah, blah..." as well. The worst part was the blaming the problem on the pandemic. The pandemic does not keep people from picking up the phone and being honest. Find a better florist!

The website shows a woman arranging flowers. She certainly looks like a local lady. The truth is that there is no florist. The scam company apparently attempts to re-order your arrangement through florists that are possibly in the area. My order was never delivered. Calls to the number provided left me on hold for a full 45 minutes. When I finally spoke to the (Indian accent) woman it then became apparent that this company is a total scam. I will obtain a refund because AMEX protects me from these heartless in-humane thieves.

They appear local but they are actually located across the country. Maybe like a franchise. They sell one item one their website and swap for what they feel is an appropriately-valued substitution. They point to their disclaimer documents that they can swap whataver they feel they need to and are currently using covid as an excuse to do so. For me, the flower arrangement they sent was nothing like what was ordered and the vase was also not what was as on their site. They did not charge for delivery but changed $15 as a service fee. Service? That would be contacting me about the need to swap for a completely different item. There was no service. Next time I will use FTD or 1-800-FLOWERS where I feel I have recourse if things are so poorly handled as with Terry's.

EXTREMELY DISSATISFIED! I'm not pleased and I will never use Terry's Florist again. Nothing of what I ordered was delivered!

I specifically asked for PURPLE BOUQUET (flowers are pink) and in WHITE PITCHER vase (see specific instructions on my order)

Here is what was delivered to my sister a half hour ago. Pink bouquet with clear glass vase.

So much for my business! STAY AWAY FROM THIS FLORIST! Customer Service was even WORSE!

I order a Christmas arrangement but what arrived wasn't remotely close to what the photo on their website looked like. It wasn't in a holiday container just a plain glass vase. Arrangement didn't even look festive. I ordered the deluxe arrangement so paid more for it. Customer service only refunded 14.99 after charging a service fee of $17.99 so basically I was really overcharged for an arrangement. Had I known what It was going to look like I would have never even ordered it. I sent them pictures of what was suppose to be sent and what was sent but didn't do any good. They said no refund over $14.99 and then quit responding to my emails. I called twice after that and they hung up on mean both times.

I ordered a lovely bouquet + a teddy bear for my niece who is having severe medical problems. The flowers did arrive promptly, but were not what I ordered. If they have photos on their site, the delivered product should be as close as possible. Was no where near this photo. They also substituted some piece of junk in place of the teddy bear. Two weeks later i sent them an email, not scathing, but asked for a call. No call or response to emails. Poor Products + Poor communications = failing service.

Paid for same day delivery. Delivery was never made on the same day but I was charged in full. Delivery was made the following day.

I ordered flowers@ 11:30am to be delivered the same day and promised they would be delivered. 1:55pm I received a call they will not be delivered till the next day. So much for the moment. I was also told they are a local family owned business. NOT AT ALL a family owned business. This company runs a boiler room phone center with no management and is a SCAM. After eight phone calls I was told the florist that was delivering the flowers the next day. I was told they received the order for the flowers@2:30pm.

DON"T BELIEVE THE 5 STARS ON THEIR website! THEY DON"T DESERVE 1 STAR! I ordered a New Baby Bouquet for my First Granddaughter and her Parents on Dec. 2,2020. It arrived yesterday and they sent me a picture and it looks nothing like the Bouquet I ordered! I called them today and they got back with me this evening! They said due to COVID they could change it as they wanted! She sent me copy of the terms & conditions! I ordered the DELUXE and it was a shoddy, messy, and subpar work on this arrangment!