TelefloraReviews 732

So I placed my order for the Enchanted Cottage bouquet for the loss of my boss's grandmother set to deliver the next day. Flowers did not get delivered until the following day. The night of the scheduled delivery I emailed customer service asking why the flowers were not delivered and I woke up to a generic email apologizing and advising that flowers would get delivered that day. I ended up calling customer service spent 30 minutes on hold and when I finally got someone to answer and I started to express my concerns the agent kept yawning loudly as I spoke. Apparently the flower shop that the order was sent to didnt have roses that's why my bouquet was late and agent not very apologetic. My boss ended up receiving bouquet later that afternoon and when I saw it I was more upset. The arrangement was missing small spray roses and did not look full only 5 roses with leaves. If they didnt have the small roses they should have added more roses, or alternate flowers to make it look full. I'm so disappointed if I could give zero stars I would. I don't have a picture of the flowers but I have the picture of it not arriving on time.

I ordered a deluxe bouquet of Tulips to be delivered to a family member on a specific day to commemorate the loss of a loved one. However, Teleflora didn't honor the delivery date because the florist changed the date on their end - they stated that they ran out of flowers. The Teleflora account that I had to create to check on the order status did not reflect this change, and I had to call back twice on the intended delivery date to find out why there was hold up. Speaking to customer service wasn't helpful, because they tried to tell me that my order date was the one set by the florist - to which I had to inform them that my account and purchase emails stated the original delivery date. Please be mindful about ordering flowers for a specific date - considering there's a possibility that your flowers probably won't arrive on time and you may not be properly notified.

I purchased a premium arrangement and a balloon for around 98.00 on April 27th. The flowers were for my mother because her Birthday was on May 9th and Mothers Day May 10th. They were to be delivered on her Birthday. Never came. They promised it would be delivered on Mother's Day. Never came! I called and cancelled my order the night of Mothers Day and gave them a piece of my mind! They apologized and said I wouldn't be charged for it. Ok, so the flowers showed up on May 12th. A light knock on the door and the flowers were placed on the ground in front of the door. When my sister answered the door she stated" Excuse me, but there's aren't the flowers that were ordered. The delivery driver said "Well, roses are expensive!" Then my sister said "where is the balloon and the reply was " This is what they have me to drop off." I'm attaching the pic of the flowers, vase I ordered and a picture of the flowers received. I am so upset! I called my mom crying and telling her I'm sorry she didn't get her gift for her Birthday and Mothers Day and now she received flowers that I could of put together for less than 15.00!

I ordered flowers to be delivered the following week, and on THE DAY they were scheduled to be delivered I get an email later in the day from the company saying that they could not find a florist in the area that could fulfill my order. No communication prior that they were having trouble finding a florist. Nothing. Instead to much disappointment they cancelled the scheduled delivery without any notice. DO NOT GIVE THEM BUSINESS

So for Mother's Day I sent my mom roses. They said they would be there either Friday or Saturday before Mother's Day. On Monday (the day AFTER Mother's Day) I was sent an email that said they weren't going to be delivered until the next day. I called them up and complained because this place not only tacked on a charge of 27 dollars for delivery but now were not going to be able to get them to her when they promised. They told me there was nothing they could do about it... Today my mom sent me a video of the "Flower's" I sent her for Mother's Day... FLOWERS! Of course she loved them but they are definitely not worth the 100 dollar that I paid for Roses. Teleflora is a ripoff DO NOT ORDER FROM THEM! I learned there is no reason to go through an online place to get flowers for someone. You are talking to someone in another country that's just going to call a local florist where the flowers are going to be sent and put the order in. The 27 extra dollars I spent was for them to call in the order, something I could have done myself and saved the 27 dollars or added it to make a nicer gift. My mom took the picture of what she was supposed to get to the florist and was told Teleflora obviously photo shopped the picture, that many flowers / roses would not fit into the vase it was in without toppling over

I placed the order on May 5 got confirmation May 6 at 4:30pm to be delivered for Mothers Day. I was then told on May 6 at 8:30pm that my order was cancelled because they couldn't find a florist in the Baltimore area. They then charged my credit card on May 7 and they still haven't refunded. Now they tell me May 11 that it's going to take another 2-10 Business days to receive a refund. Luckily I was able to find a local florist to deliver for Mothers Day.

Ordered 2 bouquets for Mothers Day (one for my mother, the other for my mother in law), Order was confirmed, they took the $$ from my account. Mother's Day comes and I check teleflora to see if it had been delivered. Turns out of one of the bouquets was cancelled - no one said anything to me, no email or phone call to let me know they cancelled it. The other bouquet was delayed and they sent me a message THE DAY OF asking if they could deliver it two days later on Tuesday. I chose that option bc I had no other choice. Now they've called to tell me that that will need to be cancelled too because they can't find a florist to deliver it. Terrible service. Will never use Teleflora again.

DO NOT order from Teleflora, I ordered flowers from Teleflora five days before Mother's Day and they did not deliver, When I called the day after Mother's Day to see what happened, they said they couldn't find a florist that could deliver in the area, I find that hard to believe in Folsom Ca. The thing I have the biggest issue with is they didn't notify me so I could make other arrangements. The customer service Rep just said sorry nothing we can do about it, I will never do business with Teleflora again