TelefloraReviews 732

I ordered a specific arrangement because my sister loves roses and purple. The total was more than $90.00. It came in 3 sizes, and I ordered the largest arrangement. What she received was NOT a premium size and had no roses and about half of the flowers were purple. I emailed the company to complain and did not hear back. On the plus size the delivery went well. Overall I am very unhappy with this company. I've uploaded a picture of what I ordered and what she received.

I'm not going to be negative because I'm just about to make my call to see how they would like to handle my issue, and I will write a follow up review.
I ordered the very large 40" tall floor plant for my mother in laws birthday on 4-21 and did same day delivery. I just visited and saw what she received and it's not even close. She received some greens and a few flowers in a (we'll say) medium size basket (based on the website, med is 14-15" wide). She has it sitting on a table and it's just not what I paid for. I did agree to the terms of the local florist having to substitute with similar items but in this case I really feel I should've been contacted and advised they could fulfill my order and would I like to choose something else or go shop somewhere else. It could be all on the local florist but I paid teleflora. We'll see how this call goes...
To be continued

I ordered flowers about 4 days ago for my wife for our anniversary. They never even showed up. I called and waited 20 minutes on hold for the lady to tell me they have 15 minutes left for the deadline and until then there was nothing they could do. I called after the deadline and the lady said "sorry, we will have to submit an inquiry and the complaint department will get back to you." I asked to be transferred to a manager and she transferred me to an answering machine. Called again (3rd time) and same story there isn't anything they can do. The best part is I asked if the flowers would be delivered tomorrow and the guy said he wasn't sure if I'm going to receive them. So I'm out 90 bucks and no flowers. I won't be using these guys again, and I recommend you don't either.

I placed an order for delivery the day after Mother's Day. My mom never got the flowers and when I contacted Teleflora, they said the order was cancelled on the day it was supposed to be delivered. Said the agent who cancelled it "must have forgotten to let you know". At the time I'm writing this (5 days after the planned delivery date), they have not yet refunded my purchase though they say it show up in 2-10 days. Will never use Teleflora again.

If you are looking to be swindled look no further. This company is a joke. I selected a beautiful sympathy basket with plants accented with small magenta flowers intended to express my sympathy for a lost loved one. What was delivered was a cacophony of garbage stuffed into a container likely used as a waste basket. The "florist" used whatever left-over pieces they could find and considered it an arrangement. The result was a menagerie of vegetation barely suitable for a gay pride parade participation prize. On top of this I paid a ridiculous price hoping to show my condolences but, wound up sending a very special person something that expresses contempt and disdain. How do these people keep the doors open by providing such inept and pathetic products and service? Save your money and time and purchase something from Walmart or your local grocer. You'll easily come out ahead.

Had to change initial date of delivery because I made an error on initial delivery date and was told it couldn't be done until four days later. I begrudgingly agreed. Flowers never showed up. I called and waited for a half hour for no one to answer the phone. I sent an email and got a response a day later saying it'd be taken care off. Have been using this service for years and it went to crap. Never again and I'm getting my money back.

Mother's Day 2020... I ordered two sets of flowers, one for mother in law, one for stepmother in law. Mother in laws flowers showed up as expected and were beautiful. Let's get to stepmother in law. Her address is often confused as Street instead of Terrace, and she lives in another state. The correct address is TERRACE which I entered correctly, set to be delivered on Mother's Day. I received an email stating they were delivered. She did not receive them. I checked the address on the email I received and it said they were sent to Street not Terrace. She got nothing. I thought I messed up, so I ordered another bouquet to be delivered on 5/14, apologizing profusely. She understood because she is a lovely and classy lady but she LOVES flowers. Along comes 5/14-no flowers, no email received from Teleflora-WTH? Soooo I called them. Turns out they STILL had the address wrong-it wasn't my mistake after all. I hope whoever received the first bouquet enjoyed them. Sooo right now I'm waiting to see if TF does right by me and delivers the damn flowers that have twice been ordered!

Ordered flowers for a funeral 3 days earlier. Money removed from account same day as expected. Received an email notifying me that the flowers could not be delivered the day of the funeral. 1.5 hours notice before a funeral is absolutely pathetic customer service, poor business ethics and heartlessness to ask which day would be better to attempt a delivery. Then you have to call to get a refund, which takes half an hour through the holds and call backs and wait 2-10 business days. Your welcome for allowing me and others customers float your business with orders that you likely knew could not get delivered.