TelefloraReviews 732

If you are thinking about buying from this company, save your time and money and find another company and actually read the reviews. I bought flowers from this company for my sister's birthday and we (my mother and her bank account were involved) tried next day delivery as we both live in different states. We included a balloon and a medium sized box of chocolates (the box costed $20 - keep this in mind). I got a confirmation order and everything and thought the whole process went smoothly considering this was last minute. I got an email around midnight saying that my order was cancelled due to suspicious activity. Now, the whole order was around $117 with everything we included but what can be so suspicious about including a balloon and some chocolates? The next day, I went through customer service which was a headache in it's own. Once you finally get through an operator, you explain your situation and then get transferred again but this time to an actual representative from the company. The first time, the representative asked me for the whole card information and I have no idea if it was concerning that she asked for it but since I wasn't able to answer her question because I didn't have the card in front of me (the card used was my mother's card and she wasn't home), she had to hang up which was understandable so I went through again. This time around, I got through quicker as we were trying to get the order sent and the lady had asked me for the last 4 digits of the card. This time, I was able to answer because I did have that information so it was kind of sketchy the first time. I asked if the company was going to charge me the first time and she told me no. The first time around, the charge went through even though they cancelled the order on us and even though they told us that we wouldn't get charged again because the order didn't go through the first time, we were charged twice. My sister did end up getting the arrangement with everything included but the order was still a fail as the chocolates that were sent, were expired since March. The chocolates have been expired for 4 months at this point. We did end up receiving a refund after this huge headache which was the only good thing that came out from this company. My one advice: do not use this company unless you want to go through many obstacles just for a simple order.