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Teleflora

1.8

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Teleflora Reviews Summary

Teleflora has a rating of 1.8 stars from 732 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Teleflora most frequently mention customer service, next day and local florist. Teleflora ranks 259th among Flower Delivery sites.

service
189
value
181
shipping
160
returns
94
quality
162

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New Jersey
1 review
0 helpful votes
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I like to use Teleflora because they have good quality flowers and makes nice arrangements. I send them to my relatives for all occasions and they just love them.

Date of experience: June 29, 2020
Virginia
4 reviews
0 helpful votes
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Took too many tries
June 29, 2020

I was determined to get these flowers ordered but it took too many tries over days too get it finalized. The site kept refusing the combination of the city, state, zip code and country and I kept redoing it. I contacted customer service with no reply and then finally I went in this morning and did exactly what I had been doing many times over this past week and it went through. I have ordered these anniversary flowers for the same couple every year and registered everything with this site so it shouldn't be this hard.

Date of experience: June 28, 2020
Germany
1 review
6 helpful votes
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Great service
June 26, 2020

Super easy website to use and always quick service. Little pricey but great quality bouquets. Rewards are super nice bonus as well.

Date of experience: June 26, 2020
Virginia
1 review
1 helpful vote
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Don't fall for their "promotions." I ordered a miniature rose plant in a white ceramic container and whatever florist was given the task delivered a peace lily in a clay colored container that was worth half of what I paid for the other plant. My friend didn't know what the plant was that they delivered and I only found out about the poor substitution when she called to thank me and ask what it was. It took Teleflora two days to get back to me to tell me that the florist had delivered and they offered no apology for the switch.

Date of experience: June 25, 2020
Ohio
1 review
1 helpful vote
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Got whammied
June 26, 2020

I carefully chose all the options and even chose $15 for delivery before 1pm - but after everything was chosen, I pressed the button to process the order and right as I was doing it - I saw the total of being charged an extra $15 for "service" - kinda sucks and I don't think that is right. I chose everything else - why did this all of a sudden just "pop" in? This needs to be done with a confirmation or something. I would never have guessed another charge would've just "popped" in but it did and I am usually good at reviewing. I chose Teleflora because of their delivery is on time and flowers are fresh. Now, may have to find another vendor.

Date of experience: June 25, 2020
Oregon
2 reviews
0 helpful votes
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Needed to send flowers for memorial in Texas while we are from Oregon. Plenty of choices and reasonable pricing

Date of experience: June 24, 2020
California
2 reviews
37 helpful votes
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I selected my arrangement, paid in full, provided the exact address to be delivered, and agreed with their substitution policy. As of this date I have no idea why my arrangement was not delivered and I received an email the day of delivery nearing COB 3:31pm. Disgusted and will never use this company again. Unsubscribe! Waiting for my credit card statement to confirm my refund. Customer service hold times are rediciulous!

Date of experience: June 23, 2020
New York
1 review
0 helpful votes
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Father's Day
June 23, 2020

My husband never got the plant I ordered. Called FTD to find out what happened and was told it would not be delivered after 7:00. Didn't get an apology. Have not received the refund I was told I would.

Date of experience: June 22, 2020
California
1 review
0 helpful votes
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I was very happy with the quick delivery turn around time, but I was disappointed with the product and final delivery to a client. There were lots of options online to choose from, and I understand that there might be a slight difference in flower selections due to the corona virus. After the order was placed, my email confirmation said that the florist will due their best to make an arrangement with what is available... the I paid over $70 for one hydrangea bloom and a few daisies, a lily and lots of foliage. I ordered full flower blooms, with lots of colorful flowers with a pretty vase. I would've rather chose from a few limited selections, and got what I picked, than a random arrangement that was not impressive at all.

Date of experience: June 20, 2020
California
1 review
0 helpful votes
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Flowers on Time!
June 20, 2020

I totally was so busy looking around for flowers because of the corona virus. There was no flowers anywhere. I looked on line and no one was able to deliver the very next day. I was about to throw in the towel and give up. I finally said let me try Teleflora. And they came through on time the very next day! Thank you great job!

Date of experience: June 19, 2020
Indiana
2 reviews
0 helpful votes
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Nice Experience
June 19, 2020

I have used Teleflora several times and always find it easy and speedy and finding just what I want.

Date of experience: June 18, 2020
Virginia
1 review
0 helpful votes
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So embarrassed
June 16, 2020

Ordered these flowers for a dear friends Mom who had passed. We paid 97.97 for two roses in a vase with other blooms that looked as if they came from someone's yard. I figure Teleflora was the best way to go since they have been around forever, but I was wrong and will go back to my old local florist. I was so upset, I couldn't even be in the moment at the funeral.

Date of experience: June 16, 2020
New York
1 review
0 helpful votes
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Good sevice
June 16, 2020

Good selection of flowers and good service. Very happy with them and would recommend using Teleflora.

Date of experience: June 15, 2020
New York
1 review
1 helpful vote
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Never Delivered
June 15, 2020

The flowers I sent to my daughter -in- law never arrived. She was home all day. The address was correct. She had just received her MBA. I am very disappointed. I would like you to send the flowers and little box of chocolate or refund my money.

Date of experience: June 15, 2020
Kentucky
1 review
13 helpful votes
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I ordered a beautiful casket spray for my brother's wake and funeral with one day's notice. I paid an additional service fee for this with the arrangement to arrive by 11:00 in our time zone. It was several hours late and the wake was long over by the time it arrived. It was available for the funeral the following day. He was a veteran and following the flag ceremony, the spray was placed on the casket. It was quite beautiful. I'm simply upset about the additional device fee when arrived late.

Date of experience: June 13, 2020
Oregon
1 review
14 helpful votes
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If you said that due to the current situation your give permission to florists to change the flowers, it should be at least close to what people order. I order bouquet with orchids in ikebana style. But got some cheap flowers from grocery store. I could go there and spend 4 times less. I couldn't even find an orchids in my order. Extremely disappointed by your service.

Date of experience: June 13, 2020
California
1 review
0 helpful votes
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Sympathy Gift
June 13, 2020

I ordered a rose plant for a sympathy gift, but what was sent was a bouquet of flowers. While the bouquet was pretty, it was not what I wanted to send. I like sending plants as sympathy gifts because they last longer. I wish that I had been notified that the plant I wanted wasn't available. I would have ordered a different one. Now the flowers will die and all the recipient will have left is a vase. Sad.

Date of experience: June 13, 2020
Virginia
1 review
0 helpful votes
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Same day delivery
June 13, 2020

The ordering process went smoothly and I hope the delivery will be the same. Website is wonky and pop-ups for survey would not close.

Date of experience: June 13, 2020
Washington
1 review
0 helpful votes
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Birthday Gift
June 13, 2020

My order has not be sent yet, so it is difficult to review right now. The website was user friendly, so I am hopeful there is a positive outcome and that my sister will enjoy her birthday bouquet. Thank you.

Date of experience: June 12, 2020
Colorado
1 review
0 helpful votes
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Consistent
June 13, 2020

I have ordered about three times in the last few weeks and the flower arrangements have been great... just like their pictures. The delivery is dependable and the flowers are fresh. Thank you. Great job... good service.

Date of experience: June 11, 2020