TelefloraReviews 732

I picked out a lovely piece from your website, filled out a card to accompany it, gave the address for delivery along with the desired delivery date. The website then asked for payment which I gave. At this point I was excited the recipient would receive a wonderful birthday present. I logged into my computer late the next morning only to find a message from Teleflora that they could not fulfill my request. When I called the given number, I was told they could deliver it three days later. Now, this is after they received my payment, making the transaction binding. What kind of business are you running? I could take you to court and argue bad faith, fraudulent transaction, false advertising, and a host of other laws. At that time, I had to scramble and figure out what to do to send a gift. I will never count on you again and it is a matter of time before you are sued.

Everytime I order from Teleflora it's a problem. I will never order from this company again. I sent flowers to a family member whose husband died and they were never delivered. I was told the florist didn't have that specific arrangement so no bouquet was made. The florist or Teleflora could've contacted me to ensure some type of bouquet was delivered. I contacted Teleflora when I found out nothing was delivered and was told they could have the florist make the arrangement of their choice and deliver it the next day. No other options were available and Teleflora offered me a $6 discount, which doesn't even cover the $17.99 delivery fee I paid for a bouquet that wasn't delivered.

I called at 8:30 AM for a same day delivery in a major city - Washington DC. At 5:30 PM I received an e mail informing me the flowers would not be able to be delivered as promised, and the e mail gave me options for redelivery but not for cancellation. Sat on hold for 20 minutes waiting for a human being to manually cancel my order. This is the 21st century. Should not be that hard. They tried to talk me into delivery the next day, at which point I said if your word was useless the first time, why should I assume it would be any different the second time. They have a lot to learn about the meaning of promises made to clients, and the impact of not being reliable. Too many other options. Never again. Buyer beware.

They delivered my birthday gift to my grandson a day after the birthday. They called me on delivery day saying they did not have a vase that I ordered. I told that they can use any vase of the same type. But it was 3 pm and they told they will deliver next day. For the birthday gift for a small kid it make no sense.

I am not satisfied. I ordered a STRUCTURED floral arrangement and florals delivered were simply THROWN in a clear glass vase. Totally UNACCEPTABLE. In the pics attached the one in the clear vase was the one delivered. Other pic is what I ordered. They should at least have sent COMPARABLE value vase and floral arrangement. Teleflora only offered a 25% Credit instead of redelivering the arrangement I ordered. The only thing positive about this order is that they delivered on time. I ordered two other arrangements earlier this year for a memorial service at least a week in advance and they were not what I ordered & were even different colors. Will NEVER use Teleflora again. Will contact a specific florist for future orders.

The flowers were for our son and daughter-in-law for the birth of our newest grandson. The flowers were delivered on Monday September 15,2020. We were invited over to see the family on Tuesday September 15,2020. I ordered the largest arrangement and this arrangement was very tiny. I also ordered the elephant vase and they sent the old pickup truck vase. The arrangement was very disappointing and embarrassing. I want my money back or resend the correct arrangement.