Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Teleflora has a rating of 1.8 stars from 732 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Teleflora most frequently mention customer service, next day and local florist. Teleflora ranks 259th among Flower Delivery sites.
We monitor reviews for authenticity
I never ever feel I got what I paid for. I order beautiful arrangements from Teleflora's site. What my friend receives always looks inferior and cheap and I wind up embarrassed. I sent her a sympathy arrangement when her husband passed away. It was pathetic. And the final straw. I will never use Teleflora to send this friend flowers again. I located a good source in her area and will deal directly with them.
Finding the website and using it was very friendly and quick. I just ordered but still wait to see the final product delivery...
After much debate, I selected to send my mother the 'Warm Embrace' bouquet on 10/19 for her birthday on 10/20. After reading the reviews I was apprehensive of spending $70 on the flowers + delivery - especially when one never really knows if the pictures are truly indicative of what will actually be sent. The bottom line is whoever made the arrangement hit the ball out of the park. My mother told me hands-down this was the biggest\best floral arrangement she has ever received. Thank-you Teleflora!
I wanted same day delivery and there was a variety of beautiful arrangements available at an affordable price!
Did not have the flowers I ordered available or the ability to deliver them on the same day. Nothing on the site promted me that was the case until after my money was charged.
Paid $90 + delivery for $35 worth of flowers. Appreciate the same day delivery, paid dearly for it. Will be very reluctant in the future to use this service again.
Like most florists, the service and delivery were great, but the arrangements never actually look like the pics you order them from online and definitely did not see $90 worth of flowers and greenery in the arrangement we sent to our boss on Boss's Day. Feeling very ripped off. Honestly, does the picture look like $90 worth? Flowers are notoriously overpriced, but this is embarrassing.
After reading many reviews online on multiple sites my expectations weren't very high but I have to be honest they definitely exceeded my expectations delivery was within reasonable time frame on my wife's bday which was next day delivery for me and very nice the card was nicely printed and setup for me the stuffed animal was decent size and the chocolates my wife loved them I have to say I hate chocolate but I even enjoyed them they were very tasty and unique and decent size also the balloon was pleasant all in all it was a great experience and I will def be using them again for my next floral needs thanks teleflora I just had to write this as there are a lot of people online bashing them because it's not exactly like the dam picture mine wasn't either but it was beautiful and very high quality flowers and my wife loved them. To me that's what matters did I get my money's worth and I fully believe I got my $143 dollars worth without a doubt thx again and god bless!
They said clearly that they deliver same day, and they lied. We ordered flowers for our daughter's birthday in Mt. Pleasant, SC and they took the order and promised it would be there. Then at 3pm far too late to do anything about it, they called and said they had too many deliveries and couldn't do it until tomorrow. Her birthday was today. Last time I will ever use these losers, I guarantee you that. RUN AWAY FROM THESE PEOPLE THEY ARE CROOKS AND LIARS, PERIOD!
Horrible so disappointed wasn't what I ordered and the cost was unbelievable for. Vase of flowers. First and last customer what a ripoff I want a credit to my account.
While the bouquet that arrived is pretty it looks nothing like the picture. I choose the bouquet because of the pretty pastel colors and received a bright pink bouquet. Additionally the bouquet was much much smaller than the picture of the deluxe bouquet I ordered.
Terrible company and horrible service. Don't waste you time and money with them. I ordered flowers for my mom's birthday to be delivered on a specific day (which they confirmed was ok during booking), then I got an email the day before delivery saying they cannot make the date and asked me to choose an alternative date. They said they would expedite it so it would get delivered for sure the next day. I believed them and said ok. The next day I got a second email saying they could not fulfill my order and that it was canceled. If I had known they could not make the date, I would have ordered from another company. And to make it worse, I also have to wait up to 10days for my refund. Worst company! Do not use!
Very easy to use website. Looking for pink flowers to send to a breast cancer survivor and Teleflora had them. Thank you.
I have tried several different online florists, but Teleflora has never disappointed me. There have been a couple of missteps over the years, but they are quick to handle any problem, always cheerful, always respectful, always patient. You make me look good every time I need to send flowers. Thanks!
I have used Teleflora several times in the past with always good results. When I can't use a local florist to actual see my order I want to use one I can depend on that will send the very best. They do not disappoint.
Having been frustrated over several days trying to locate a company to deliver a gift to a certain area, I was so pleased to be able to place my order with Teleflora. Even after I thought I had lost all the information I had entered, it was still in the cart with a couple of clicks.
I sent a flower bouquet to my aunt and it looked nothing like the photo from the picture. I realize local florists have the right to choose different flowers but I thought it was supposed to be as close to the photo as possible. They didn't put roses in the Pretty Please bouquet. This is disappointing.
Recipient said flowers were be beautiful, but no balloon included that I paid for. I went in to teleflora Canada and was still charged exchange for US funds. Nowhere in the ad did it say US funds.
I ordered a $74 arrangement for my friends birthday to be delivered on 10/2/20 (Friday). I called Friday late afternoon and said they are still not delivered. The rep said it was a mistake and they will give me a discount of 20% and promise to send the flowers first thing Saturday morning and will give me a call and email confirmation. Sunday afternoon, still no flowers, calls or anything. Call them, and they still want me to pay 50% of the bill to have it delivered Monday (now 3 days past the birthday). No offers on complimentary service for this horrible transaction and still expected me to pay. Poor customer service, will not be returning and making further reviews.
I ordered bouquet for my daughter's 30 years birthday and flowers did not arrive as they called and said: We just NOW received your order.
I dont need to know the process, but I ordered it paying the extra $15 USD for the morning delivery. The representative said they can deliver afternoon only and even didn't say SORRY. I'm not happy at all. Would NEVER order again.
Do not trust this company.
Answer: Since December I have been trying to use my floral Groupon I purchased. 3 different transactions have happened since then to try and use the Groupon and their company NEVER delivered any of the flowers. 3 different birthdays I missed and they even transferred me to a supervisor who then charged my account $90 when the order was only $25 after using my $40 Groupon... And after the $90 charge, STILL no flower delivery. I had to get my money back from Groupon because I am never using this company again. I think 3 different times for 3 different occasions is a good enough try to fix the issue I had. I've had hours of phone conversations with this company and it still hasn't ben fixed. Now they charged my account again WITH an uncharge and no delivery. BUYER BEWARE! This company is garbage
Answer: My experience with customer service was very good. They understood my complaint about the horrible mess the florist had sent. They offered me a new arrangement to be delivered or a partial refund. I am accepting a partial refund. My complaint about telefloral is the Florist they used. A totally incompetent floral business and should never be used again.
Answer: I was giving a Groupon and decided to give Teleflora a chance, I've heard of the name before so I THOUGHT it was a reliable company. WRONG on so many levels, the worse experience I've had with their customer service representatives.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account