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The company, despite some positive feedback regarding product quality and efficient customer chat support, faces significant criticism primarily related to service delays, poor product quality, and inadequate customer support. Many customers report lengthy shipping times, unresponsive customer service, and issues with order accuracy, leading to frustration and dissatisfaction. Additionally, concerns about censorship and biases in product offerings have surfaced, alienating certain customer segments. Overall, the prevailing sentiment suggests a troubling reputation marked by reliability issues and a lack of effective communication, which undermines customer trust and loyalty.
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You finish uploading, and they take it down, even if it's all within apparent site regulations! The owner should really consider firing all their employees, and hiring all new + competent employees! How bout high school students? Could to just as good a job + for cheaper! 2 thumbs down & a "boo" from us over here today!
Terrible quality, designs peel and fade, washing any product from this company destroys it. One wash and the design flakes off and fades, along with the clothing shrinking and the texture of the item becoming scratchy and tight, like wearing a rough cardboard box.
As a seller, i am embarrassed i ever used this site, i feel taken for a mug. The payouts have sneakily taken longer and longer, i am on day 16 of waiting on a payout, which used to take less than a day.
You'd think a company that graciously gives you mere pennies from a £40 sale you made, would use that money to pay for more people to operate payouts, seems like theres one scared little worker in there trying to keep track of every payout.
THERE IS NO REASON THAT A PUSH OF A BUTTON TO GIVE ME WHAT LITTLE SHARE OF MY OWN PROFIT, SHOULD TAKE 16 DAYS. If you manage to get in contact with someone about payouts, they tell you to keep waiting and then have the audacity to tell you that its paypals fault, who then proceed put the blame back on teespring.
Whoever is running this shindig of a company knows what they're doing. They don't care. Their rep gets worse by the day and they're somehow expanding into every single product avenue they can, while not addressing the problems they have with already existing products which are already garbage. They hopped straight onto NFTs and new trendy products when they're already biting off more than they can chew.
If anyone from teespring happens to read this, just know the negative experiences and reviews now outweigh any positives this company ever had. Many are becoming aware of this and spreading the word.
Thank you for sharing your feedback with us. We are truly sorry your experience didn’t match your expectations. We are always happy to look into this further for you. For further investigation please reach out to our creator experience team at [email protected]. Please be sure to include your account information and we hope to hear from you soon.
The customer service for this company is a joke. No way to have an actual back to back conversation. Each response takes forever and they don't really answer anything. I was asking about when my payout would hit my account and originally it said 7-10 days. I am on day 12 with no response! As a Twitch Streamer whom relies on these incomes I need at least updates to make financial decisions. I am highly considering going with another company to make my merch. It is not worth the hassle.
Customers have also complained about how long shipping is and once again the lack of customer service and communication. It is ran like a lemonade stand.
Hi Justin, thank you so much for taking the time to provide this feedback. We truly apologize for any hassle caused by the delayed payout. Our team is always happy to investigate a situation so that we can provide the best resolution. Please feel free to reach us here http://teespring.force.com/NewCase?l=en_US or live chat for further assistance!
After 7+ years with Tee Spring I can honestly say they are one of the worst companies to work with. If I had a choice between hurling myself into a fire pit or trying to deal with their $#*!ty customer service id much rather jump into the fire in a heart beat. My boss bought a pair of socks off of my store and they never showed up so I have to come out of my own pocket to pay him back how f-in embarassing.
We are very sorry for any frustration in the matter! Our Fan Experience Team is always happy to help provide a resolution for an item that did not arrive on time. Please contact us directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!
I opened a creator store yesterday and ordered a few things to show on my channel. The next day my store was closed with no reason given. I purchased the logo i was using from a reputable website. The chat is no help and if you call them you just get email addresses and then they never bother to respond. How they are even in business is beyond me.
Thank you so much for providing this feedback! We know that the issues you've encountered have made for a poor experience on our platform - we are deeply sorry for this. We'd like to investigate this matter further. Please email [email protected] with your account information so we can assist.
I ordered a tshirt through someone and there tshirts are done through teesprings. I ordered a black tshirt and the print on the front they also did in black and the image on the back is not clear at all. Very disappointing. The images on the back has blue blotches and is unclear
We are very sorry to hear this! Our Fan Experience Team is always happy to provide a resolution for an item you are not 100% satisfied with. Please contact us directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!
They would not even try to help, ordered what i thought was a cd and not a download, no customer service at all, really a useless company and make the actual seller look baaaaaad. Actually all I did was make a donation to the seller and teespring made money on it, learned a valuable 13.00 lesson, will never do business with anyone they are associated with. A definite bunch of crooks!
Thank you for providing this feedback and we truly apologize for any inconvenience this may have caused. We are always happy to provide a resolution for situations like this. Please feel free to contact us here http://teespring.force.com/NewCase?l=en_US or through live chat for further assistance. Thank you!
They have zero customer support and have employees with IQs of a dog given how poorly they respond to my emails. I asked about a listing and they provide copy and pasted answers completely NOT answering my question. If you ever need to reach them, email them 100 times until a human reviews your complaint. They are A RIP OFF.
Thank you so much for providing this feedback! We know that the issues you've encountered have made for a poor experience on our platform - we are deeply sorry for this. Please know that we are doing everything we can to improve the overall experience on our platform and the issues you've highlighted are at the forefront of our minds. Our support teams are almost always available via email at [email protected]. We're here to help as best we can, so please send us a message!
To put it simply. I spent hours multiple times for my page not to publish... 3 times. Worst site I've used for merch yet. Don't bother.
Thank you so much for providing this feedback! We know that the issues you've encountered have made for a poor experience on our platform - we are deeply sorry for this. We'd like to investigate this matter further. Please email [email protected] with your account information so we can assist.
We have had a good experience with TeeSpring except for the delivery of the orders. For some reason, the company they choose to deliver the packages do a terrible job and we still have not received some of our orders for a month now. The one that we did receive had a very small label with very small text that the local delivery person complained they tried every one on the street until they found us. Tracking numbers never work, so we have no clue where our package is. Until this shipping issue is sorted out, I cannot recommend TeeSpring.
We are very sorry for any frustration in the matter! Our Fan Experience Team is always happy to offer a resolution for an item that was not delivered within a timely manner. Please contact our Team directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!
The mug I ordered came in broken unfortunately, but I think this was from the shipping company. It took a bit of digging to find the contact information as the automatic help service doesn't work very well. I got a reply in less then 24 hours from Harold and am very impressed and grateful that he was able to help me quickly and with no issues. Thank you very much for the help Harold!
Ordered 2 stickers depicting Spaniel looking out of car window. Online looked larger when on sample auto glass. Arrived with paper photo when placed on outside of window wouldn't hold up to one rain or car wash. Actual photo of dog much smaller with white margins making size, dog face thus reduced. These are made to be thrown away in garbage, not placed on window. Not even worth 1star.
This company/products are a RIPOFF. DO NOT BUY!
We're so sorry for any frustration in the matter! All designs on Teespring.com are created and advertised by individuals and, unfortunately, we are unable to control advertisements that are being run outside of our site. We do not currently offer car decals or stickers with clear backgrounds. On our site, the item is described as a "sticker." Please contact our Team directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!
Ordered a dark blue hoodie via a podcast merch shop. Turns out their merch supplier is this teespring company. $77 for a basic hoodie. They lost my first order in the mail. Podcast creator contracted them and they sent another one. Arrived to find the decal was invisible to the eye. Dark hoodie and the decal they chose was also dark. Just looks like a blank blue hoodie. Podcast folks chased them to correct it and send me a free second one where the decal is visible. They sent me an identical match to the first one. Now they're not responding to the podcast people. Whoever is printing these items cares nothing about the final results, there's no quality control at all. Now I have two very overpriced blank blue hoodies without the logo which was the whole point of my purchase.
We are very sorry to hear you are not satisfied with the quality of your hoodie! Our Fan Experience Team is always happy to provide a resolution for an item you are not 100% satisfied with. For a quicker resolution, please contact us via chat https://answers.teespring.com/article/contact-us/. Thank you!
I purchased a gift for my sister and when I received the item there were white streakings due to a poor print job with pictures attached and the sizing chart was not informative. I emailed them about specifics in regards to their sizing chart (they of course responded to that email) and they pretty much copied and pasted their information already on their website.
On their website, they state "30 Day "Make it Right" Policy: Here at Spring, we want to make sure you love your order and if for any reason you're not fully satisfied, we're here to make things right. As long as you contact us within 30 days of receiving your order, we'll provide a solution."
I have now emailed them for a THIRD time and have received no response whatsoever. Super frustrating especially since this was a gift. By the time they get back to me, it will be out of the 30 day period. Do not recommend purchasing from them due to their poor quality and lack of response from customer support.
We are very sorry for any frustration in the matter! Our Fan Experience Team is always happy to offer a resolution for an item that was not printed correctly. Please contact our Team directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!
Super disappointed, got a hoodie took longer than expected but that's not my complaint, after 2 washes in cold water and hang dried, the lettering started to peel quite badly, now I am left with a grungi looking hoodie, I expected more for an almost $50 hoodie. It is not allowing me to post a pic or I would
We are so sorry to hear this happened! Our Fan Experience Team is always happy to help provide a resolution. Please contact our Team directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!
The merchandise is not as advertised and when you try to return or exchange they just bs for weeks waiting for your credit card dispute window to time out. Sent me an adult shirt with a little graphic intended for the kids size and would not make it good. Asked for photos three times and measurements twice, then said "Due to our privacy policy, I'm not able to share any further details regarding the order in question." I had the credit card charge disputed to get the money back. Check other review platforms, they have poor ratings on all.
We are so sorry for any frustration in the matter! If your item was not printed as intended we are more than happy to offer a resolution that works best for you. Please contact our Team directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!
After one purchase was made from one of my fans they cancelled his order after more than a month, once I tried to contact them to question about what happened they closed my account permanently without any further notice and refused to return my fund!
It was a canvas print
The way they deal with creators are horrible pulse stealing our money and closing accounts.
I would never advise any artist or creator to invest time in creating an account there
Thank you so much for providing this feedback! We know that the issues you've encountered have made for a poor experience on our platform - we are deeply sorry for this. We'd like to investigate this matter further. Please email [email protected] with your account information so we can assist.
They are really bad! Been using them for a year and my patient is running out! 60-70% of my customers always have issues with the prints rubbing off on the tshirts and hoodies. I have a simple quote with 1 color and they can't use reliable vendors to print halfway decent products! Going to try printful or something because it's getting embarrassing and makes me look bad!
We're so sorry to hear you are not happy with the quality of our T-shirts! We are more than happy to offer a resolution that works best for you. Please contact our Team directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!
And no, it's not because no one chooses to buy my merch. I don't know why this buggy mess of a hellish website does this, but it always randomly takes down my merch from being listed to the public, and now I can't do anything to fix it. No reason whatsoever. That's not all. While customer service is relatively helpful sometimes, the website itself is the most non-user-friendly experience I've ever had the displeasure of sitting through. It's extremely difficult to make any nice designs due to how severely they limit the space on apparel, the checkout for customers glitches out like crazy, and it's the most frustrating to manage overall. Do yourself a favor and never use this garbage. Not even worth it for a YouTube channel, like I have!
Thank you so much for providing this feedback! We know that the issues you've encountered have made for a poor experience on our platform - we are deeply sorry for this. Please know that we are doing everything we can to improve the overall experience on our platform and the hiccups you've experienced should be resolved now. As for the design size - that varies based on the product you are trying to design on. We're happy to provide additional support regarding any upload issues you may be having. We'd love to assist further - please send us a message at [email protected]
This is the worst website to do business with customer service sucks the payouts the merchandise bad business I won't recommend this site to anyone
We are very sorry for any frustration in the matter! Our Creator Experience Team is always happy to help if needed. Please reach out to us via email at [email protected] for further assistance. Thank you!
Answer: I ordered a sweatshirt, the quality is ok and the printing is ok, nothing fantastic.
Answer: I've ordered from them twice. One was shipped 3 months after the order was placed and the other took less than 3 weeks. I wouldn't order any shirt that you need quickly.
Answer: Designing to Sell is free of charge. You determine your profit margin, based on the item(s) that you create. We charge a flat base price per productyou set the selling price and you keep the profit! Thank you.
Answer: We utilize multiple similar brands to ensure availability. We are unable to select a specific brand to be used for an order. However, if there are any issues with an item received we are always happy to offer a resolution that works best for you. Thank you!
Answer: AWe are always happy to offer a resolution for any item that is not printed or received as originally shown in the order confirmation. Buyers in need of assistance can visit our Help Page at any time, choose the "Contact Us" option, and receive a response within 24-48 hours. Thank you.
Answer: Sorry to hear that you had an issue with our checkout process! All orders are placed directly on our site, we do not currently offer assistance by phone. Our Team would be happy to review the item that you are attempting to order, please visit our Answers Page and choose the "Contact Us" option. Thank you.
Answer: All delivery time frames are shown at the time of submitting an order and can vary based on the requested product and delivery address. Please contact us directly through our site for further assistance. Thank you.
Answer: Our Customer Support Team is always happy to help! Please visit our Answers Page and choose the "Contact Us" option. Thank you.
Answer: Our Customer Support Team is always happy to help! Please visit our Answers Page and choose the "Track My Order" or "Contact Us" option. Thank you.
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Thank you so much for providing this feedback! We know that the issues you've encountered have made for a poor experience on our platform. We would be more than happy to look into this for you. If you are willing to give us another chance, please reach out to our creator experience team at [email protected] with your account information so we can assist.