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Teespring

2.1

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Teespring Reviews Summary

The company, despite some positive feedback regarding product quality and efficient customer chat support, faces significant criticism primarily related to service delays, poor product quality, and inadequate customer support. Many customers report lengthy shipping times, unresponsive customer service, and issues with order accuracy, leading to frustration and dissatisfaction. Additionally, concerns about censorship and biases in product offerings have surfaced, alienating certain customer segments. Overall, the prevailing sentiment suggests a troubling reputation marked by reliability issues and a lack of effective communication, which undermines customer trust and loyalty.

This summary is generated by AI, based on text from customer reviews

service
218
value
219
shipping
214
returns
135
quality
201
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Canada
1 review
0 helpful votes
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Disappointed
December 10, 2021

Pretty disappointed in the poor quality of the "Premium" hoodie, and the "Comfort" tee. I would've paid for real shipping by a courier to my door if it was an option.

Date of experience: December 10, 2021
Teespring S. Teespring Rep
over a year old

We're so sorry to hear you are not happy with the quality of our T-shirts! We are more than happy to offer a resolution that works best for you. Please contact our Team directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!

Pennsylvania
1 review
0 helpful votes
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They made it right!
December 4, 2021

I ordered a sweatshirt and it was poorly printed. I had a hard time getting ahold of customer service. I reached out several times and was getting close to my 30 days because of this. I reached out on the live chat 2 times the first time was assured they were going to reach back out to ne and then I herd nothing. I reached out again and a customer service rep applied a full refund on spot and they told me to keep the defect shirt. Even though I will probably just throw it away due to the misprint I am greatful to the team for doing their best to make it right.

Date of experience: December 3, 2021
Alabama
1 review
0 helpful votes
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Horrible! Don't do it!
November 27, 2021

Read reviews! We regret not checking into this before ordering. We ordered 7 shirts at about $150! They are all horrible. Print is too small for shirts and they are not printed correctly on shirt (crooked on shirts). Print is kinda faded on some of the shirts. Save your money!

Date of experience: November 27, 2021
Teespring S. Teespring Rep
over a year old

We're so sorry to hear this! Our Fan Experience Team is more than happy to offer a resolution that works best for you. Please contact our Team directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!

Texas
1 review
0 helpful votes
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For about a month or so I have not been able to add new items to my listing on Spring. It keeps giving a error message. I've done a multipoint inspection to ensure my designs are the correct resolution, browser, laptop, you name it. I even tried using their logos and text tool and keep getting an error message. Then there are items in my store that are no longer available and I can't remove them. I've been chatting with agents who have not resolved this issue and this is a big problem for my clients. Customers like consistency and I like to reciprocate it. What's the point if you can't add new items or designs to your store! This has been the worst experience ever.

Date of experience: November 25, 2021
Teespring S. Teespring Rep
over a year old

Thank you for leaving your feedback! We apologize for the trouble you encountered on our platform. Unfortunately, we have experienced a few site hiccups this month and have been working to improve the overall platform because of those hiccups. Please try again to upload and if you continue to have trouble, reach out to [email protected] with screenshots of the error message you are getting. We'll do what we can to help get this resolved for you. Again, we are very sorry for the trouble!

Pennsylvania
1 review
0 helpful votes
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Worst quality
November 17, 2021

Spring has the worst quality print on demand shirts in the entire market. Look up a video of how well different print on demand shirts hold up to being washed. Your shirt will be trash within weeks. It makes me so mad to see them as the majority merch provider for people on YouTube. I'll keep spreading the word to never use Spring.

Date of experience: November 17, 2021
Teespring S. Teespring Rep
over a year old

We're so sorry to hear you are not happy with the quality of our T-shirts! We are more than happy to offer a resolution that works best for you. Please contact our Team directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!

Virginia
1 review
0 helpful votes
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Great Customer Service.
November 16, 2021

Customer service by is far the best I've experienced. Great product and timely delivery. They've gained a loyal customer.

Date of experience: November 15, 2021
Florida
3 reviews
1 helpful vote
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Spring uses DHL shipping service. They are an International shipper and not a domestic US shipper. Tracking info. Is no more than click bait to Spring's web site. Eventually you will receive a USPS tracking number

Date of experience: November 1, 2021
Teespring S. Teespring Rep
over a year old

We are very sorry for any frustration! If your order was not delivered within the expected delivery date, our Fan Experience Team is always happy to help provide a resolution. Please contact our Team directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!

California
1 review
2 helpful votes
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Tee Pulled Down
October 30, 2021

In support of a cause that many in the main stream don't like Teespring CAVED and took off Peggy Hall's, "I'm fully immunized, just like God made me." If you are Christian or just believe in the 1st Amendment do NOT support this company. If all stand together, tyranny fails.

Date of experience: October 30, 2021
Teespring S. Teespring Rep
over a year old

We're sorry to hear of any confusion around your designs! For more insight, please contact [email protected]. Thank you!

Texas
1 review
0 helpful votes
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It says someone will contact you within 24 hrs, it's been over that. We recieved a stained hoodie and just want it replaced but can't get anyone to talk to us

Date of experience: October 13, 2021
Teespring S. Teespring Rep
over a year old

We're so sorry to hear this! Our Fan Experience Team is more than happy to offer a resolution that works best for you. Please contact our Team directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!

Indiana
1 review
0 helpful votes
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Hoodie is falling apart
October 11, 2021

My son spent over $40 on a hoodie that is literally disintegrating. He wore it once, I washed it (hand washed with cold) and it has no less that 15 holes in it. Its like water causes it to disintegrate. I feel awful for my teenager who spent his hard earned money on something that is literally disappearing.

Date of experience: October 11, 2021
Teespring S. Teespring Rep
over a year old

We're so sorry to hear this happened! We are more than happy to offer a resolution that works best for you. Please contact our Team directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!

Tennessee
1 review
1 helpful vote
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Low quality, cheap shirt with a major mark up
September 15, 2021

I wanted to support a favorite youtuber by buying some merch. I'm sure most of the money sadly went to teespring. It's a paper thin hanes shirt. You can see right through it. Embarrassing. For $25 I expected more than a $2 shirt with a design printed on it. Won't make that mistake again. Geesh.

Date of experience: September 15, 2021
Teespring S. Teespring Rep
over a year old

We're so sorry to hear you are not happy with the quality of our T-shirts! We are more than happy to offer a resolution that works best for you. Please contact our Team directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!

California
1 review
0 helpful votes
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Disabled my account
September 15, 2021

I was really loving this website until my account was disabled with no communication to me. I didn't receive and email on why it was disabled and on top of that. They won't even let me collect my profit that I spent money on to promote and money on to have someone create me a logo

Date of experience: September 15, 2021
Teespring S. Teespring Rep
over a year old

We apologize for any inconvenience and we'd be happy to review the issue! Please send any concerns regarding an account that has been removed directly to [email protected]. Thank you!

India
1 review
0 helpful votes
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NEVER EVER EVEN TRY THIS COMPANY / WEBSITE.
NON RESPONSIVE COMPANY
NOT EVEN FOR A EXTREMELY SMALL ISSUE

SEE THE PICS

Date of experience: September 14, 2021
Teespring S. Teespring Rep
over a year old

We are very sorry for any frustration in the matter! Our Creator Experience Team is always happy to help provide a resolution. Please reach out to [email protected] for further assistance. Thank you!

Costa Rica
1 review
0 helpful votes
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T-Shirt
August 29, 2021

I ordered a T-Shirt, but it didn't arrived, I asked for help and the support team helped me. The days passed, and the T-Shirt arrived some days ago in perfect conditions

Date of experience: August 28, 2021
Indiana
1 review
0 helpful votes
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I ordered shirts and sweatshirts for myself using my own logos and when I received them the print colors were different on each one of them. THEN after the first wash, the prints started to crack and fall off... When I reached out and complained they made it right by resending all of the items I ordered FOR FREE! But then after the first wash the print again immediately fell apart and starting peeling off. Now after only a few months, the print has almost completely come off on all 6 of my shirts/hoodies despite only washing them a handful of times.

Date of experience: August 26, 2021
Texas
1 review
0 helpful votes
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Amazing shirts and amazing customer service!
August 25, 2021

I ordered 5 shirts from here. The shirts were very high quality and looked amazing. The fit was perfect too! One shirt was not exactly the color I wanted and I asked for a exchange and they immediately expedited the exchange for no cost to me! I will definitely do business with them again!

Date of experience: August 24, 2021
Canada
1 review
0 helpful votes
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Totally disapointed
August 24, 2021

Totally disapointed, ordered three stickers, paid for three and got only one. A total rip-off.
Do not order

Date of experience: August 24, 2021
Teespring S. Teespring Rep
over a year old

We are very sorry to hear you did not receive all of your items! Our Fan Experience Team is always happy to provide a resolution. Please contact our Team directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!

Australia
1 review
3 helpful votes
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I've owned a hoodie that I purchased from Teespring for about a month total (after it took 4 weeks extra to even arrive), however, the print on the hoodie is already very much faded and looks as if I've owned it for over a year. Very dissatisfied with Teespring and will not purchase another item from them. I wear this hoodie daily due to its warmth and the fact that it is currently winter, never before have I seen this level of wear on any other clothing item I own.

Date of experience: August 21, 2021
Teespring S. Teespring Rep
over a year old

We're so sorry to hear you are not happy with the quality of our T-shirts! We are more than happy to offer a resolution that works best for you. Please contact our Team directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!

Missouri
1 review
2 helpful votes
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I ordered a tshirt from a fundraiser- I hope they are getting a chunk of the $36 because this, at best, is a $1 tshirt plus a $2 iron on. CHEAP SCRATCHY fabric. I had wanted a loose t for lounging and ordered 2 sizes up- good thing because 2 sizes larger than normal is SNUG. It may not fit after first wash. I wasn't aware shirt was coming from teespring and I'll be more careful in the future and donate to cause rather than bother with a cheap, cheap product from teespring.

Date of experience: July 29, 2021
Teespring S. Teespring Rep
over a year old

We are very sorry to hear you weren't happy with the quality of your item! Our Fan Experience Team is always happy to provide the best resolution for you. Please contact our Team directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!

Georgia
1 review
0 helpful votes
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I ordered a shirt that was anticipated to be delivered almost a month ago, shipping status has not updated in a month, and I have not received my package. I have reached out to support multiple times and keep reaching dead ends and no assistance. There is also no phone number to reach and contact an actual person. I would like a refund!

Date of experience: July 16, 2021
Teespring S. Teespring Rep
over a year old

We are very sorry to hear you haven't received your package yet! Our Fan Experience Team is always happy to help provide a resolution. Please contact our Team directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!

From the business

Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.


teespring.com
Founded in 2011
San Francisco, CA, United States
+267
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