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Teespring

2.1

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Teespring Reviews Summary

The company, despite some positive feedback regarding product quality and efficient customer chat support, faces significant criticism primarily related to service delays, poor product quality, and inadequate customer support. Many customers report lengthy shipping times, unresponsive customer service, and issues with order accuracy, leading to frustration and dissatisfaction. Additionally, concerns about censorship and biases in product offerings have surfaced, alienating certain customer segments. Overall, the prevailing sentiment suggests a troubling reputation marked by reliability issues and a lack of effective communication, which undermines customer trust and loyalty.

This summary is generated by AI, based on text from customer reviews

service
218
value
219
shipping
214
returns
135
quality
201
This company does not typically respond to reviews

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Canada
1 review
0 helpful votes
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How anyone buys off this company is beyond me. I wanted to buy 3 items off them and each one is charged it's own shipping fee of $12. That's $36 shipping because they refuse to ship all 3 items at once.
Absolute garbage practices

Date of experience: July 9, 2021
Teespring S. Teespring Rep
over a year old

We apologize for any inconvenience! If multiples of the same item are ordered from the exact same listing, we are able to offer a discount on shipping.
If the items are being requested from separate listings, there would be separate shipping costs. If items are a different type of product (for example, a shirt and also a mug on the order,) separate shipping costs would be applied.
Items are often printed at different times, sometimes at different facilities, depending on the specific product and design. For any additional questions please contact us directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you.

Canada
2 reviews
1 helpful vote
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Summer Vibes!
July 1, 2021
Updated review

It was super, efficient! :) easy and straight to the point!:)
They're awesome and neat merch from all sorts of people

Date of experience: June 30, 2021

Summer Vibes!
June 30, 2021
Previous review

It was super, efficient! :) easy and straight to the point! :)
There's awesome and neat merch from different people

Date of experience: June 30, 2021
Florida
1 review
1 helpful vote
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USPS royally screwed up my order and Harold made it right. He went above and beyond to make sure I was satisfied with my business with Teespring. Thanks Harold

Date of experience: June 7, 2021
Nebraska
1 review
0 helpful votes
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Terrible quality
June 3, 2021

I bought a shirt from here, my first ever order and I was so god damn disappointed. The product on the website looks nothing like the one I received. Everything is off the color, the size of the print. I'd hoped to buy more shirts but now $#*! that

Date of experience: June 3, 2021
Teespring S. Teespring Rep
over a year old

We're so sorry to hear this! We are more than happy to offer a resolution that works best for you. Please contact our Team directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!

Finland
1 review
1 helpful vote
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Rats
June 3, 2021

If you cancel order they ignore it, do not refund it and sends it anyways. Customer service ignores and doesnt give response.

Date of experience: June 3, 2021
Teespring S. Teespring Rep
over a year old

We are very sorry for any frustration in the matter! Our team is always happy to help. Can you please provide us with more information? Contact our Team directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!

Indiana
1 review
0 helpful votes
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Ordered, paid, then the shirt never arrived. Multiple promised delivery dates. Bogus robot feedback saying their are busy and backlogged. Tracker says shipped but stuck in Kentucky over two weeks. Their feedback says the shirt will ship soon. The shipping tracker just keeps moving the date out.

Date of experience: May 5, 2021
Teespring S. Teespring Rep
over a year old

We are truly sorry for any frustration in the matter! Our team is always happy to help provide a resolution. Please reply to the most recent email from our Team or contact us again through http://teespring.force.com/NewCase?l=en_US. Thank you.

India
1 review
0 helpful votes
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I chose Teespring for print and fulfilment services for a worldwide brand.

Unfortunately the products were extremely poor quality, resulting in having to process full refunds for customers and cease using Teespring.

Date of experience: April 22, 2021
California
2 reviews
0 helpful votes
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This might be a bit long because I want to walk you through my entire experience. I was very excited to start my own apparel brand. I saw several YouTube I watch use teespring and I decided to give it a shot. Platform is easy to use and I spent hours designing my store and merchandise. I had my designs professionally made in high quality and it was very easy to load them and apply them. I placed 1 large sample order with the same design and another one with a different design. Overall, 1 sweatshirt, 2 adult short sleeve tees, 1 long sleeve, 2 kids shirts, a phone case and a sticker. Everything on black colored apparel except for 1 Heather gray. Outside of the sweatshirt, phone case and sticker everything came in very poor print quality and/or defects. There was no consistency in the print quality. 1 had a skewed image, another had little printed specs on the edge of the image, 2 others had yellow lines on the edge of the image and the last one had printed offset to the white background they print under the image. So, after receiving these I wanted to call the company and get this figured out. Oh wait, there is no phone number to call. Live chat or submitting a ticket. I submitted a ticket because I work during their live chat support hours. Next day I received a request for additional pictures of the issues. I sent them in and long story short never heard back from anyone. After a week, I submitted another ticket, this time for my 2nd order, 1 tee. Received another request the next day for more pictures. This time I received another communication after 2-3 days saying they sent the pictures to the production team. After another 3-4 days I received a message that they where going to reprint and send me another tee free of charge. I was relieved that I was getting a resolution and if my clients has issues they could get them resolved. However things turned for the worst. I brought my 1st order, with the 4 items that had issues. I was asked to send in pictures which I did, expecting a similar result. Another 3 days or so, I was asked to submit 1 picture with all 4 items showing detail of the issues. I was a bit shocked and irritated. I sent in 4 pictures which showed much more detail than 1 picture further away could ever show. I attached the 4 pics with my response. 3 days later I received basically the same request: the production team needs 1 pic with the 4 items. Ok, I take the pic and send it in. Another 2-3 days. I get a request for a picture of each item. Which they have already received 2 times. No resolution after a month. So, if you send your clients to teespring or Spring don't expect them to receive quality printed products and expect to get anything resolved in a timely manner, and realistically I would expect to be sending refunds on your own. There are better options.

Date of experience: April 13, 2021
Teespring S. Teespring Rep
over a year old

We're so sorry for all the frustration! Our team is always happy to help provide a resolution, please reply to the most recent email from our Team or reach out to us again through http://teespring.force.com/NewCase?l=en_US. Thank you.

New York
2 reviews
0 helpful votes
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Awful Quality
April 5, 2021

Prior to wearing it, I washed it in cold water. It shrunk; the material on the shoulders bunched up

Date of experience: April 5, 2021
Teespring S. Teespring Rep
over a year old

We're very sorry to hear this happened! Our Team is always happy to help, please reach out to us through http://teespring.force.com/NewCase?l=en_US for further assistance. Thank you.

Indiana
1 review
0 helpful votes
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I ordered two sweatshirts, both of which feel nice and seem like good quality material. The poor quality is with the design printing on the sweatshirts, which looked a little bit flakey but I didn't want to make a big deal out of a few imperfections. However, after washing them once inside out and on delicate and hanging them up to air dry, the designs look awful and are only going to get worse. Really disappointed because I was so excited to get them and the design was the reason why.

Date of experience: April 2, 2021
Teespring S. Teespring Rep
over a year old

We're sorry to hear that your sweatshirt was damaged in the wash! Our Team is always happy to help, please reach out to us through http://teespring.force.com/NewCase?l=en_US for further assistance. Thank you.

Florida
1 review
0 helpful votes
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A pain to use
March 6, 2021

Their sites runs slow at times. But if you click a link a few times, trying to get the site to load, they will block you! Wow! Thanks for blocking my ip whole I'm trying to conduct business on your garbage slow site!

Also you can't order multiple samples in the same cart. You have to place a separate order and shipping for each design. This is pathetic. Who just orders one shirt and sample at a time? You would think they would be smart enough to allow one sample of each shirt.

Date of experience: March 6, 2021
Alabama
7 reviews
16 helpful votes
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Colors are not as advertised
March 6, 2021

I ordered 2 tshirts for MS Awareness month (March) and the color print on the shirt should have been orange. It was mix between red and brown. It's now too late to reorder because it took 2 weeks to get these. The shirts also arrived with a very loud chemical smell.

Date of experience: March 5, 2021
Teespring S. Teespring Rep
over a year old

We're so sorry to hear the colors on your item were not as expected! Our Team is always happy to help, please reach out to us through http://teespring.force.com/NewCase?l=en_US for further assistance. Thank you.

Switzerland
1 review
1 helpful vote
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The product you receive looks nothing like the webpage. Although I didn't have any shipping mishaps, the shirt is poor quality, the screen print is the worst I have ever seen with all sorts of slanted lettering. It's terrible! Save your money for a better company.

Date of experience: March 5, 2021
Teespring S. Teespring Rep
over a year old

We're sorry to hear that you were not happy with your Tee and we are always happy to help! Please contact our Team through http://teespring.force.com/NewCase?l=en_US so that we may further assist. Thank you!

Wisconsin
1 review
2 helpful votes
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Sent me a dark gray shirt with dark gray text printed on it. Paper thin tee, with a logo you cant see. A rip off at $25. No refunds, only merchandise credit, so you can buy a different insanely overpriced tee with an invisible logo. How does someone print this shirt and say, "all good" and pass it along to shipping? How does the person in shipping look at this, and say "good to go" and put it in an envelope? Avoid!

Date of experience: February 28, 2021
Teespring S. Teespring Rep
over a year old

We're sorry to hear that you were not happy with your Tee and we are always happy to help! Please contact our Team through http://teespring.force.com/NewCase?l=en_US so that we may further assist. Thank you!

Virginia
1 review
2 helpful votes
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Bad service and have not delivered order
I placed an order on February 6,2021. They were quick to process the payment but I still have not received the shirt. The tracking site has said it printing since Feb 8.
Today it still indicates that its printing?
They have also stopped responding to my emails.
I don't know why anyone would do business with this group. I have ordered custom one off printing from other companies and had products delivered in the same week. Just plain bad
No photo to attach because they have not delivered anything

Date of experience: February 24, 2021
Teespring S. Teespring Rep
over a year old

Hi David, we're sorry about the wait! If your order has not arrived by the estimated delivery date shown at the time of your order, we are always happy to offer a resolution. Please contact our Team directly through http://teespring.force.com/NewCase?l=en_US if you are in need of further assistance. Thank you.

Missouri
1 review
0 helpful votes
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Logo entirely gone
February 22, 2021

At first I was extremely happy with the order, however with only 3 washes the sweatshirt I ordered is missing the logo on the front and back entirely. It was a limited edition sweatshirt by a creator I enjoy so you can imagine the heart break

Date of experience: February 22, 2021
Teespring S. Teespring Rep
over a year old

We're sorry to hear that your sweatshirt was damaged in the wash! Our Team is always happy to help, please reach out to us through http://teespring.force.com/NewCase?l=en_US for further assistance. Thank you.

Canada
1 review
3 helpful votes
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Ordered a shirt last month for my daughter, 3 weeks delivery was promised. The package shipped, according to 'PostNL' or some such nonsense. It has sat in their warehouse ever since. Teespring's recommendation when I contacted them was to 'wait'. Everything I've ordered off the internet for the last 15 years has come with a tracking number that shows you where your item is and when it will be delivered. Very disappointed, this was supposed to be a gift for Valentine's Day.

Date of experience: February 13, 2021
Teespring S. Teespring Rep
over a year old

We're sorry to hear that your order did not arrive within the expected time frame! Our Team is always happy to offer the best resolution possible. Please reach out to us through http://teespring.force.com/NewCase?l=en_US for further assistance. Thank you.

Missouri
1 review
0 helpful votes
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$30+ for a Hanes T-shirt?
February 12, 2021

I had ordered a pretty cool looking plumbing T-shirt off their website. The shipping was pretty quick. When I received the T-shirt I was pretty disappointed. The print was ok but what got me the most was the fact it was printed on a Hanes T-shirt. The kind you find in a multi pack at Walmart for like $10. Very thin and very cheap. On their website you can clearly see that they claim to use very high quality tees. Not my idea of a high quality tee. I had emailed them a couple days ago with my concerns and have yet to hear back. Not impressed. Buy off Amazon. No hassle returning it if it's a crap tee.

Date of experience: February 12, 2021
Teespring S. Teespring Rep
over a year old

We apologize that you were not happy with your Tee! If you are still in need of a resolution, please reach out to us again directly through http://teespring.force.com/NewCase?l=en_US for further assistance. Thank you.

Ohio
1 review
0 helpful votes
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Bad for business
January 29, 2021

Got our test hoodies today, horrible print quality and the 2 hoodies came from 2 different brands (Hanes and the other Port and Co.). I dont think I would suggest using this for creators and business owners, your customers will be getting terribly printed and mismatching items. I cant even believe this is a platform for creators and sellers and business owners, if I was supporting a business and received mismatching items I would be livid and blame the company for something that is ultimately your fault.

Date of experience: January 29, 2021
Teespring S. Teespring Rep
over a year old

We're sorry to hear that you were not happy with the quality of print on your hoodies! Our Team is always happy to offer the best resolution possible. Please reach out to us through http://teespring.force.com/NewCase?l=en_US for further assistance. Thank you.

Ohio
1 review
0 helpful votes
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Overddue Refund
January 22, 2021

I purchased one shirt online in October, 2020. I was sent two shirts in the right size, followed by one shirt in the wrong size. I had to argue with customer service before they would tell me what to do for a refund. In the meantime I got my credit card bill and found that they had charged me for four purchases. I returned the three shirts, and as of January, 2021, I am still waiting to be refunded for over $100. I have left a message to no avail. I would advise totally avoiding this company.

Date of experience: January 21, 2021
Teespring S. Teespring Rep
over a year old

We're sorry for all of the confusion with your orders! Please reply to the most recent email from our Team for further assistance and thank you for your patience.

From the business

Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.


teespring.com
Founded in 2011
San Francisco, CA, United States
+267
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