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Teespring

2.1

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Teespring Reviews Summary

The company, despite some positive feedback regarding product quality and efficient customer chat support, faces significant criticism primarily related to service delays, poor product quality, and inadequate customer support. Many customers report lengthy shipping times, unresponsive customer service, and issues with order accuracy, leading to frustration and dissatisfaction. Additionally, concerns about censorship and biases in product offerings have surfaced, alienating certain customer segments. Overall, the prevailing sentiment suggests a troubling reputation marked by reliability issues and a lack of effective communication, which undermines customer trust and loyalty.

This summary is generated by AI, based on text from customer reviews

service
218
value
219
shipping
214
returns
135
quality
201
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New Jersey
1 review
0 helpful votes
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Falsely advertised
August 14, 2017

I want my money backs I ordered a California decal-not a cheap sticker I could have had printed myself!

There is a difference... the picture is completely different than advertised product. BBB?

Date of experience: August 14, 2017
Teespring S. Teespring Rep
over a year old

We sincerely apologize for any confusion, we do not currently offer decals or stickers with clear backgrounds. We do, however, have stickers available, and these items are described as such on our site. If you would like to return your item, please contact our Customer Support team through the following site: http://teespring.force.com/NewCase?l=en_US Thank you.

Colorado
1 review
1 helpful vote
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Still misleading
August 14, 2017
Updated review

Thank you for the reply. It still doesn't change the fact that what is listed on the website is misleading. If you clearly stated the shipping like you did in the reply to my review, there would be no problem, but it is not clearly stated and gives the impression if ordering more than one item you get the reduced shipping.

Date of experience: August 14, 2017

Don't believe the shipping charges
August 14, 2017
Previous review

They will mislead you on the shipping charges. They state $3.99 for the first shirt and $2.00 for each additional one. I ordered 2 shirts at the same time and was charged $3.99 for each.

Date of experience: August 11, 2017
Arizona
2 reviews
0 helpful votes
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I have used them before and the service is always above and beyond expectations. I bought this shirt for my son who is on deployment for his birthday. I'm sure he will love it.

Date of experience: August 14, 2017
GB
1 review
0 helpful votes
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I've bought several t-shirts here to support campaigns. Sadly the quality and sizing is as varied as the products.
If you are buying something, watch the price jump if choosing a ladies fit and the quality drop.

Date of experience: August 14, 2017
Teespring S. Teespring Rep
over a year old

We apologize for any frustration, if your items did not fit as expected, we would be happy to assist you with a resolution! Please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

Texas
1 review
0 helpful votes
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Shirts, Stickers, Mugs and More... Great Place to Shop For Gifts. Reminder the Holidays are Right Around the Corner, Start Shopping Now.

Date of experience: August 13, 2017
New York
1 review
2 helpful votes
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Willing to help
August 14, 2017

I had ordered an item from Teespring for my boyfriend for his birthday on July 22nd. I was told it would be delivered by August 8th. When I noticed it was now the 10th, I decided to track my order. Upon doing so, it came back that there was no record of any purchases in the last 60 days. I was charged for the item so I was very upset. I reached out to Teespring and after submitting some info, they did determine I was charged buy apparently my order was never fully submitted. Someone named Ruel personally handled my case and sincerely apologized for my inconvenience and reordered my item personally at no charge. This person was very professional and apologetic. I am pleased so far the way my situation was handled. I will still continue to support Teespring because they have some really cool items- Miss Davis

Date of experience: August 12, 2017
Chile
1 review
0 helpful votes
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It's good, but could be better. Great for known and popular artists but not so much for new and young artist who are just starting.

Date of experience: August 12, 2017
Nevada
1 review
0 helpful votes
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The quality of the Bella brand of shirts fits true to size and is the material is thick enough to NOT have to wear a 2nd shirt. Delivery was quick and pricing was fair. I was able to find cute shirts for a variety of professions that I hadn't seen on any other site.

Date of experience: August 12, 2017
Washington
1 review
1 helpful vote
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What a Shame
August 12, 2017

Tee is poor quality and image is dull. Would love to get a refund, but "all sales final." Waste of $28. Probably donate it. Never again TeeSpring.

Date of experience: August 12, 2017
Teespring S. Teespring Rep
over a year old

We apologize for any confusion, if an item was not printed correctly, we are always happy to offer a resolution! Please contact our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

Indiana
1 review
2 helpful votes
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Paper thin material is uses. You shouldn't have to wear a second shirt under your t-shirt to feel like you're not naked. High end material, low end t-shirts, doesn't matter. I can see my nipples through the material and I'm a guy. Secondly, their "large" feels like a tight fitting spandex medium size rather than an actual large. So, they're trying to sell a large with less material used. Essentially cutting corners wherever and however they can. I hate all of these shirts! Awful experience.

Date of experience: August 11, 2017
Teespring S. Teespring Rep
over a year old

We're sorry to hear that you were not satisfied with the quality and fit of your items and we are happy to help! Please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

Greece
1 review
0 helpful votes
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Tesla T-shirt
August 10, 2017

The T-shirt quality is medium, you can buy the same quality with 5-10$ at Ebay or Aliexpress. Ok I understand that we are paying here for design this is acceptable. I think that postage cost for EU ( no registred packet) for every separate T-shirt is too hight - 11,49 euros. My T-shirt had not any plastic packaging, it was just put into DHL postage bag. So having such low quality postage service and not having an option to pay one postage for 2 T-shirts, my shopping experience at teespring.com was not so good.

Date of experience: August 10, 2017
Teespring S. Teespring Rep
over a year old

We apologize for any frustration. After a campaign ends, our Production Department assigns the order to one of our printing facilities, based on the needs of the particular design. Due to each order potentially being shipped from different printing facilities, we are unable to offer combined shipping. If you are ordering items from the EXACT same campaign, we would be more than happy to combine shipping. For any other questions, please contact our Customer Support team through http://teespring.force.com/NewCase?l=en_US. Thank you.

Washington
1 review
1 helpful vote
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Awful!
August 10, 2017

Tried to purchase shirts from them twice, both times my orders were cancelled I was not notified and I am still waiting for a refund from one of the orders. Ridiculous! You are better off making the shirts yourself!

Date of experience: August 10, 2017
Teespring S. Teespring Rep
over a year old

We're sorry to hear that there was an issue processing your orders and we are happy to help! If you are in need of a refund, please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

Wisconsin
1 review
2 helpful votes
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Last I heard my shirt was in Indianapolis. It is taking forever, still not sure if it will come at all. Disappointed to say the least. This was for my daughter. I've ordered from them before and always had decent luck. Don't think I will Anymore.

Date of experience: August 9, 2017
Teespring S. Teespring Rep
over a year old

We're sorry for any frustration and hope that your item is delivered soon! Once a campaign ends, production then begins, and the printing process takes about a week. Then, we start shipping - this can take anywhere from 4 to 7 business days, depending on where you are within the US. We use this process because every product is made-to-order and printed in bulk. If the item has not arrived by the estimated delivery date, please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

Minnesota
1 review
0 helpful votes
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I ordered a shirt from my favorite Podcast (Casefile) and they went through Teespring. They are a 100% listener supported Pod, so I decided to help with a slightly overpriced shirt. I ordered my shirt as a large because I noticed it was American Apparel and while I have never purchased their clothing, I know they run small. When I received my shirt, I was astounded, because it was like, a small or even an x-small. I notified Teespring and offered to send it back, but they said no, and asked what size I wanted. I said better go with the largest they have (2XL) and got it 7 days later. It fits like a medium I bought at Hot Topic one time.
Seriously, American Apparel, WTH.
Teespring- thank you for your speedy service and accommodating customer service!

Date of experience: August 9, 2017
Washington
1 review
1 helpful vote
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Where oh where is it?
August 9, 2017

Ordered but have yet to receive anything. I guess they must be walking the item to where I live. Shipping is terrible. They need to get their shipping fixed.

Date of experience: August 9, 2017
Teespring S. Teespring Rep
over a year old

We're sorry for any frustration, once a campaign ends, production then begins, and the printing process takes about a week. Then, we start shipping - this can take anywhere from 4 to 7 business days, depending on where you are within the US. We use this process because every product is made-to-order and printed in bulk. If the item has not arrived by your estimated date, please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

New Jersey
1 review
0 helpful votes
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I had ordered a shirt right before leaving on vacation, and payed extra for fast shipping. It hadn't come the day before we left, the tracking # didn't work so I contacted customer service. I seemed to be talking to a computer, or as if the answers were picked out of some pre-written list. The short story is, I was told by the computer, I mean "Neil", that they didn't know where my package was and they needed 3 business days. When we returned 2 weeks later, still no package. I contacted customer service, and again, didn't get to have a real conversation with a real person. I wanted a refund but was denied any such thing. No refund for the fast shipping, no refund for the shirt. I had no choice but to go ahead with reprinting and was told my shirt was still in fast shipping. It obviously didn't matter at that point. I told "Neil" I was extremely disappointed and would not be ordering from them ever again, to which the response was "Great! We'll get started in that right away..." blah blah blah.
No real people, no real customer service.
We will never order from them again!

Date of experience: August 8, 2017
Teespring S. Teespring Rep
over a year old

We apologize for any frustration or confusion. If an item is lost in transit, our team of Customer Support Agents is always happy to assist. Depending on the situation, we are happy to offer a reprint, store credit, or a refund for your item. If you are in need of further assistance, please reach out to us again through http://teespring.force.com/NewCase?l=en_US. Thank you.

Arizona
1 review
0 helpful votes
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Poor quality printing
August 9, 2017

I've ordered 3 different sweatshirts on 3 different occasions. The print has faded quickly on every one of them. I took extra care to wash them properly.
They are fairly pricey so I would expect better quality.

Date of experience: August 8, 2017
Teespring S. Teespring Rep
over a year old

We're sorry to hear that you are not happy with the quality of your items, please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

Florida
1 review
0 helpful votes
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Need Help
August 9, 2017

Good company but you charged me twice. I ordered one order and cancel it. Because I didn't order it fast delivery. I then recorded another for fast delivery which came but then another order came in today. I was charged twice on my card. Would like to send this last one back to you

Date of experience: August 8, 2017
New York
1 review
0 helpful votes
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Perfect Pleasure
August 9, 2017

I am always leery about using an online dealer but this was a most pleasant experience. Easy to order, website easy to navigate. Received the tshirt quickly and in perfect order and sizing. Thank you Teespring

Date of experience: August 8, 2017
Ohio
1 review
0 helpful votes
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Service was okay. I mean, as far as online shopping it was a typical e-commerce experience. Delivery was okay, not super fast, but within 2 weeks. The product of the T-$#*!, however, is terrible. My 4 yr old son loves Ryan's Toy Reviews on YouTube. I don't know why, I don't get it, but he does. So, of course, the YouTube videos now push their "T-$#*!s on TeeSpring", so when he saw it, he HAD to have one. So, I purchased it, washed it before letting him wear it in warm water, on gentle cycle with just Gain detergent (No softener, no other chemicals, nothing else other than water). I dried it as normal. Mind you, my washer and dryer are brand new and just a few weeks old as well. The shirt came out clean with lots of tiny holes in the front of the shirt. It looked like moths ate at the shirt. It was completely bizarre! It seems like the clothe material is disintegrating. Maybe a bad batch of shirts? I dunno. Just not worth the time, money and effort to disappoint my son. I can't possibly let him wear this to preschool now.

Date of experience: August 8, 2017
Teespring S. Teespring Rep
over a year old

We're sorry to hear that there was an issue with your item after being washed and we are happy to help! Please contact our Customer Support Team directly at http://teespring.force.com/NewCase?l=en_US. Thank you.

From the business

Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.


teespring.com
Founded in 2011
San Francisco, CA, United States
+267
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