TechInTheBasketReviews 211

SCAM COMPANY

Let me start by saying I am a completely genuine customer

Tech in the basket is registered as dissolved on companies House
https://find-and-update.company-information.service.gov.uk/company/*******

There is no UK address for the company

There is no UK or any phone number

I purchased a redmi pad from this website brand new £140 within less than 40 days the screen came up with a number of lines. The website clearly says 2 years warranty and in fact ask you to pay extra for another year's warranty making it three years.

When you contact the email address is the most sole destroying experience ever they do not answer the question but answer something that you are not even asking them.

Your item will arrive but if you have any issues with it you will lose your money, I have been onto PayPal and even they said they cannot raise a dispute as it's over 30 days.

Item was returned after one month of emails and now they calim not to have recieved the parcel depite it being signed for

Completely awful that this company is still allowed to operate despite being dissolved therefore you have no legal recourse.

ORD*******
Purchased Sony Xperia 1 IV XQ-CT72 5G 12GB/512GB Dual Sim - Purple 11th Jan. Chased delivery 17th. Arrived late Jan. Stopped working wouldn't turn on.
Reported problem 2nd May. Advised I go to a Mobile Repair Shop as their was a long wait.
Shop advised they couldn't fix the phone. Reported this to them. Advised I needed to return the phone.
They then asked for £70 as part of payment for the repair. After being advised they could fix the phone and no data would be lost. I was told the Motherboard had failed.
I was offered a lower spec refurbished phone.
I requested a full refund.
They advised they could return the phone and refund the £70 for the repair.
Again I requested the full refund and advised them that under the consumer protection act I'm entitled to a full refund. The phone was less than 4 months old.
I wrote a review on trip advisor. They replied advising that I would be contacted.
Still waiting!
This isn't a small amount of money. £791.99 plus £35.99 total £827.98 plus £70 for repair £897.98!
ORD*******.

I placed an order for an iPad 10 on 3 September and received it two weeks later. While the device appeared to be brand new, it came preconfigured with Remote Management, making it impossible for me to set up. I promptly reported this issue to Techinthebasket. However, after a series of delays, I was asked to provide photos of the package and a video demonstrating the setup problem, which I did.

Subsequently I received a message stating "this issue has been raised internally." However, for the entire following week, there was no further communication. I made two additional inquiries but received no response. Growing increasingly frustrated, I made the difficult decision to return the product for a refund. The company requested that I pay the postage fee for the return, despite my explanation that the issue was not my fault, but rather that I had received the wrong product. Unfortunately, my request went unanswered.

Eventually, the company agreed to the refund and stated the process would take 3 to 7 working days. However, as of today 1 November, after 10 working days, I am still waiting for the refund to appear in my account.

The issue when dealing with their customer support is a total lack of response, long delays, actions not following their words, and not actively solving customer problems. Additionally, while their website lists a contact number, it lacks extension information, resulting in my calls being abruptly disconnected. The online chat feature also proved to be unhelpful.

Regrettably, this has been an extremely disappointing experience. I understand that some people give this company a 5-star rating on Trustpilot since they are lucky to receive the correct product. However, once you encounter a problem, such as receiving the wrong product like myself, the nightmare can begin. Therefore I would caution anyone against making purchases from this company.

I ordered a nitendo switch for my daughters birthday which i never received, after checking tracking it was left in my front garden (plant pot) with out authorisation & wasn't secure. Contacted tech in the basket & they said it wasn't there problem as it was delivered but clearly it wasn't, there customer service was very rude & ignorant. Avoid at all costs, my daughters birthday was ruined & im £136 out of pocket

Appalling communication and extremely poor customer service. No delivery information and then apparently 2 attempted deliveries by DPD which one of them mysteriously never appeared on our CCTV. Techinthebasket then requested the return to them of
My iPad without any notification to me. It took numerous emails to find when I would be refunded and still today 3 weeks after ordering they still have my money. I am told it will be 3-7 more working days before I am refunded. I would never use them again and wouldn't recommend to anyone!

The address provided looked far from being a legit address to send my headphones for repair. Have just taken a look at some reviews and yep the 'penny has now dropped' my experience to date supports the many comments as to how bad your Customer Service is and the fact that my headphones have a fault so quickly after my buying them also supports your selling goods that have a fault with them.

The quote that I received from Sony themselves to repair the headphones was practically the cost of a new pair of headphones, says it all really.

Needless to say I will not be buying anything from TITB in the future.

Happy Scamming guy's

Sent a mail over 2 weeks ago asking for the address for my headphones to be repaired under warranty and in what is becoming the norm for Techinthebasket zero response.

Any chance of someone letting me have an address pretty please.

So just an update guys,

SITEJABBER have just sent me a message that my last review
Has had OVER 2OOO VIEWS
Techinthebasket.com will be aware of this i am sure but not one email or phone call from them,
This justs shows what a bunch of gangsters they are
DO NOT BUY FROM THEM...

ANDY

Be careful, don't waste your money. They are selling refurbished phones but advertising as new. After I returned my purchase, they are ignoring me for my refund.

Great price. Received item as described and earlier than expected. I've used this site a few times now and will continue to do so.

Techinthebasket is a scam! They sell defective electronics, then do not honor their warranties. I purchased a phone from them. It was defective. I returned it for repair or replacement. It's now been several months. At one point, they tried to get me to give them more money to return it, but now they won't reply to my emails. Total scam!

I have not had a good experience with titb. Firstly I waited a stupid amount of time for an ipad to come. And when it did come it was not the same colour as I ordered from the website. I want to send it back and they are making ME pay postage with tracking etc. They've offered me a £15 discount to keep it! I paid £15.99 for their insurance on shipping ipad to me and of course it took an age to arrive, I didn't think they were going to send it. Communication with them is terrible. They are now saying my 'Insurance' was postage, but postage is free. Avoid these people at all costs.I only have Pay Pal as proof of purchase as titb did send anything.Thank god I paid through Pay Pal.

Scam. Don't buy anything from this…
Scam...scam.Techinthebasket.com, tracking number to track the goods in which is wrong. I have spoken to DPD, and Royal mail,they did not generate the correct tracking number according to what they given.

Massage From Techinthe basket:

Thank you for your order from TechintheBasket UK. Once your package ships we will send an email with a link to track your order. If you have questions about your order, you can email us at techinthebasket######
Your Order #ORD*******
Placed on 11 Dec 2022, 22:38:26

Samsung galaxy A53,5G, 8Ram, 128 Rom, Dual sim,

Your shipment
SHI******* For order #ORD*******

SHIP BY ROYAL MAIL

TRACKING NUMBER
XL*******GB

Don't buy anything from this website and this is a scam. I order telephone Samsung phone and I never received it.
Today date 15/12/22 time 9.55am
I have sent email to this company two days ago still don't reply
Why they updated on trust pilot without replying to me.?

I ordered airpods for my daughter for Christmas on the 9/12/22 they arrived this afternoon. After reading bad reviews I was unsure if I would get them can't fault the company communication was brilliant thanks again

Ordered a pair of Sony WH-1000XM5 on the 28th Nov. I've used sites like this before (won't list incase review gets taken down). But I know delivery usually takes longer than expected and items will usually come from HK. I've ordered 2 sets of airpods and an iPad from similar companies before without issue.

Everything was fine, I was sent the Royal Mail tracking number. I knew it wouldn't work until it reached the UK and with strikes I expected even more delay. It arrived on the 9th Dec. However this is where the issues start.

After opening the packaging, which looked to be tampered with as it had cellotape all the way around the outside. I opened it to find out the headphones had been taken, leaving only the box, case and charging cable.

I contacted Techinthebasket immediately and had no reply in 4 days, going into the 5th.

I understand they may not have done this on purpose, but the fact is it's their issue to sort out and they aren't doing that.

So I'll be filing a dispute on PayPal and leaving reviews so people are aware of my experience.

ORD*******

My Samsung A51 suddenly stopped working and just had a blank screen. I contacted 'Techinthebasket' and was told that the phone was still under I should send phone details and photos/video of phone.
I did this and from that moment onward there was no warranty help or communication at all for a few months. I then wrote again and they simply told me to go to Samsung and take it up with them. As the retailer of the Phone they have a legal obligation to sort this out themselves. They have not!
Beware of the FALSE 24 Month warranty offer on there website, they do not honor this and this company is based in Hong Kong. Buyer beware.

I purchased a mobile phone which was actually being sent from Hong Kong where company is actually based and not the UK which explains Royal Mail waiting a week for item and price to good to be true.

FRAUD COMPANY. I BOUGHT A NEW PHONE IN THE MONTH OF JUNE 2022. THEY SENT ME A FAULTY PHONE WHICH I RETURNED THEM WITH IN 30 DAYS. AS PER RETURN POLICY, THEY SHOULD REFUND ME FULL. THEY FORCED ME TO PAY FOR THE RETURN POSTAGE AS WELL. BUT, AFTER STRUGGLING WITH THEM FOR 3-4 MONTHS. TODAY, 02 NOVEMBER 2022, THEY REFUNDED ONLY £300 AND DEDUCTED £287.99. I PAID THEM £587.99. VERY VERY VERY POOR AND FRAUD COMPANY. WILL NEVER RECOMMEND THEM TO ANYONE.

Still waiting for a refund that was promised a month ago. I get the same excuses in every email… we have passed this on to our accountant/finance team. Someone will get back to you in 24/48 hours - they never do.
This company sells absolute rubbish and has horrific customer service! I'm still down £160 after being told a month ago that my refund had been processed and to allow 72 hours for it to show. Lies.
Avoid like the plague

SENT THE WATCH BACK FOR A REFUND AS IT WAS DELIVERED LATE, HAS BEEN OVER TWO WEEKS NOW AND STILL NO REFUND, CUSTOMER SERVICE IS USELESS, JUST SAY THEY WILL CHASE IT UP BUT NOTHING HAPPENS, DO YOURSELF A FAVOR AND GO ELSEWHERE

Avoid it if you can. Be aware if you want to return something that the company allegedly withholds 10% of your money.
It has not been written anywhere. Moreover, the received item even was not opened. While waiting for a week for the delivery, bought it somewhere else, and therefore do not needed anymore.
Generally, they are not happy if the subject "returns" is raised. It sounds like the company is very dishonest with customers.