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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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The operator from customer service was not helpful. He put me in hold while I was asking him a question then hung up.
The site is easy to use and response time is as stated within 48 hrs
Thank you for your kind feedback concerning our company and the application process. We truly appreciate it!
Good timing, okish communication, little bit scammy feeling but still got my documents nonetheless, emails go to spam which is annoying, I was under the impression ESA documents don't need to be renewed yearly but this says they do.
Hi there! We appreciate your feedback! We offer a legitimate service at Support Pets because we only use real licensed doctors to review your ESA request. Also, because circumstances can change in a person’s life, we require our doctors to review every case on a yearly basis. The renewal process is easy and offered at a discounted rate for our loving pet parents. Thank you so much for choosing Support Pets. We truly appreciate your business!
I apply for the ESA papers for my dog to be approved and the final documents came before the 48 hrs. Is pretty simple answer some questions and get the approval right after. I'm very happy with the results will recommend to family and friends. Thanks
We are thrilled to hear you found our website simple to navigate and the application process easy to understand. Thank you for choosing Support Pets for your furry pal's needs and for spreading the word to others!
I'm excited to become a part of ESA. I can't wait to take my girl everywhere we want to go. I was worried that I couldn't be with her. She loves me and I love her. She can't be with other people without me so I think this is really going to help the both of us.
We are excited for you as well. Our furry loved ones deserve to be at our side always. Welcome to our ESA family!
The process was fast and easy. They are did everything in a really proffesional way. Not complicated at all.
We are so thankful to hear you found the ESA application process quick and simple.
Having my dog and not having to worry about him not being certified is amazing
Peace of mind is a beautiful thing! Thank you for your kind feedback! ♥
Excellent service and the response was faster than expected
One of Support Pet’s main goals is to make the application process simple and fast for our loving pet parents!
So easy to apply and I am so happy with the documentation. Great job & thanks again
We are always glad to help. Thank you for leaving us your review.
It was super easy and quick. Very happy with getting the approval and ready to start seeing places with my cat by my side.
Life is better with a furry loved one at your side! ♥
Hi there! As a loving pet parent you deserve to register your furry angel, hassle free and on a budget.
My experience was very understanding, Thankful, and stress free. Thank you
Making the ESA application as painless and stress-free as possible for pet parents is one of our main goals at Support Pets.
Easy process and fast, they respond very quickly and you have your documents asap and also very affordable
Thank you so much for your kind and thoughtful review of our company. Thank you, also, for choosing Support Pets! As a loving pet parent you deserve to register your furry angel, hassle free and on a budget.
I got my letter in a little over a day, however the letter said my dogs name everywhere it was supposed to say my name. Although I could edit it on google drive and change it back, which seems a little sketchy.
My landlord doesn't know for sure how valid the letter is so be careful!
Hi there! A member of our team has been in contact with you concerning this matter. Thank you so much for your feedback.
The service was great, fast and efficient. It gave me a sense of relief to have my ESA with me, supporting me in all my emotional and stressful moments.
Thank you so much for such a kind and thoughtful review of our company! We truly appreciate it. Our pet parents and furry friends mean the world to us and we are so grateful to have you a part of our ESA family. ♥
This was a super great and easy experience, thank you!
You are most welcome. :) Thank you for choosing Support Pets!
Fast response time. Everything as promised. Made a stressful situation very easy. Thank you again!
Our amazing pet parents deserve an easy and hassle free application. Thank you so much for your feedback.
Muito rápido e prático. Fiquei surpresa com a agilidade do serviço.
Loving pet parents deserve fast and practical ESA registration for their furry pal.
ESA is quick and efficient when it comes to providing you documentation regarding your pets being an emotional support animal. I highly recommend
Our goals is to make it easy and hassle free for pet parents to register their furry pal as ESA.
Thank you. I did get my paperwork and the experience was easy
Great to know that you already received your ESA Documents and the experience was hassle free for you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry your experience with our Customer Service was not helpful. We’re always looking for ways to improve our services. Thank you for letting us know your thoughts!