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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I've emailed ESA twice and haven't got any response. I was wanting to know if they could correct Sadie's breed on her ESA document. You have her listed as a mixed breed, she's a teacup Yorkie.
Thank you, Gina Wilkerson.
Thank you so much, Ruthmary, for your kind words and for trusting us with your pet’s care. It means a lot to us to hear that you had a great experience, and we're truly grateful to have you as part of our community.
I recieved my ESA and every day since this I've received a email telling me to complet Moni's ESA application please get your stuff together this is very aggravating and not necessary I only need one ESA FOR MONI so p I ease stop it or I will be forced to take appropriate action to get you to stop it Thank you
Hello Robert, thank you for your feedback and we apologize for the inconvenience caused by the repeated emails. We will promptly review your account to stop further unnecessary messages and ensure a smoother experience moving forward. Please feel free to reach out directly if you continue to encounter any issues.
The process is confusing. I submitted the questionnaire by continued to receive messages and promptings that it was required
Thank you, Renard, for sharing your experience with our questionnaire process. We appreciate your feedback and are committed to improving clarity and communication to make things easier for you and all our customers. Please feel free to reach out if you need additional assistance, your satisfaction is important to us.
Unable to open link on initially receiving the email with the video. This was resolve very quickly with your help.
Jergen, thank you for your honest feedback and for letting us know about the issue with the video link. We’re glad we could resolve it quickly and truly appreciate your patience and kindness throughout. If you ever need anything else, don’t hesitate to reach out!
Edward, thank you for sharing your thoughts and bringing this to our attention. We truly appreciate your feedback and will continue working to make every step clearer so your experience is as smooth as possible. Your input helps us grow, and we’re grateful for your support.
Everything turned out fine but I really wish conversations with Customer Support wasn't ended by support. I can't sit in the chat waiting for their response and then when they do I'm not able to get to speak to them because then the conversation gets closed
Hi Megan, thank you for sharing your experience and lighting on an important area we can improve. We truly value connection during every conversation and will work to ensure future chats stay open until all questions are addressed, please don’t hesitate to reach out anytime so we can assist you more smoothly.
From beginning to end the experience was smooth and our docs were accepted within minutes of submitting to the property manager. Thankful for the expertise
Hi Amy, thank you for sharing your positive experience and for appreciating our team's swift assistance, it means a lot to know smooth service matters to you. We're grateful for your trust and are here anytime you need expert support.
I ordered for my dog and they added my second dog. It said I would have my documents within 48 hours and I received it within a few hours. I would HIGHLY recommend Support Pets!
Amanda, thank you for sharing your experience and recommendation. We’re pleased your order and documents arrived promptly and that everything was handled smoothly for both of your dogs, it means a lot to us. We look forward to continuing to support you and your pets in the future.
Forms were easy to fill out and once I filled out questionaire I was approved within a few hours.
Hi Sandra, thank you for sharing your experience, we're glad the process was smooth for you. If you ever have questions or need assistance with your pet’s needs moving forward, we’re here to help and look forward to supporting you both again soon.
The process was easy except it didn't show the total I was to pay.
Thank you, Sharon, for sharing your experience and highlighting the ease of the process. We appreciate the feedback about the payment total visibility and will use it to improve clarity for our customers moving forward. Hope to serve both you and your pet, care as smooth and clear as possible.
Muy buena experiencia lo recomiendo muchÃsimo
Thank you so much for sharing your positive experience and recommendation, Yanaiti! We’re glad to hear things went well and would love the chance to make your next visit even better, so please don’t hesitate to reach out with any questions or concerns.
Easy and needed. Needed for me mentally cause my Bruno is a good support dog and good for me financially cause where I live they add on an extra 50.00 for having a dog.
Thank you for sharing your experience, Lisa. We're glad we could provide an easy solution that supports both you and Bruno, and we're here whenever you need assistance moving forward. Please don’t hesitate to reach out so we can continue offering the help you deserve.
It and easy process to sign up. It also a fast response. Just make sure to keep and eye out for the emails. It my 2nd year with support pets and it going great.
Thank you, Stephanie, for continuing to choose our services and for sharing your experience. We're glad to hear the sign-up process is straightforward and that support has been strong over the past two years. We truly appreciate your feedback and will keep working to maintain timely communication.
The provider changed and so did the paperwork format. My landlord questioned the authenticity due to this. I preferred my previous provider. Every year, I had the same provider.
Hi Kristi, thanks for sharing your thoughts. We understand how routine visits build comfort, and we’re always working to make transitions smoother, your feedback helps us improve. Please feel free to reach out if you have any concerns; we’re here to help!
Everything was done in a timely mannor, however I wish I would have been provided with hard copy documents with seals certifying they were legitimate. Im 78 years old and am not internet proficient so I prefer the old way of keeping my documents.
Thank you, Susan, for sharing your honest feedback with us. We completely understand the comfort that physical documents can provide and will absolutely consider options to better support all preferences as we move forward. Your input means a lot as we strive to serve each person in the way that works best for them.
Using Support Pets the last few years has been great. The process is quick and easy. I really appreciate Support Pets for helping me get the paperwork to protect the special bond I need with my best friend.
Thank you, Terra, for your kind words and for trusting us to support you in protecting the special bond with your best friend. We’re delighted to hear the process has been quick and easy for you. We look forward to continuing to help whenever you need us!
I really don't have any experience with support Pets cause this my first time ever applying for an emotional support animal but I'm quite sure if there anything we need you is on the job
Thank you so much, Michele, for sharing your experience and kind words. We're grateful to be a part of your journey and remain committed to providing the support you and your emotional support animal need. Please don't hesitate to reach out whenever we can assist further!
There was no running cost as things were bought so it felt scammy. But documents were received quickly. Landlord forms link does not work
Emma, we appreciate you sharing your experience and pointing this out.
There are no running or recurring costs unless you choose to return later for a renewal, so everything is handled as a one-time process at the time of purchase.
Regarding the landlord forms link, that’s definitely not how it should be working. Please reach out to our support team so they can take a closer look and make sure you receive the correct form without any issues.
We’re glad to hear your documents were delivered quickly, and we appreciate you bringing this to our attention so it can be resolved.
I have been using ESA for 4 years for my best pup Jethro. No crazy strings attached, no extra steps, no fuss.
Thank you so much, John! We're thrilled to hear that the experience has stayed simple and convenient for both you and Jethro after all these years. Your trust means a lot, and we're here to continue making things easy whenever you need us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Gina, we understand how frustrating that must be, especially after reaching out multiple times without a response.
For updates like correcting your pet’s breed on your ESA letter, our support team will need to handle that directly. Since email hasn’t worked so far, we recommend using the live chat option for a faster response.
You can access live chat here: www.supportpets.com
Using that option should help get your request reviewed more quickly so this can be resolved.