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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,524
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,263 reviews

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Texas
1 review
0 helpful votes
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So so happy!
June 8, 2022

I'm very happy with how convenient and hassle free this experience has been.

Date of experience: June 7, 2022
Letti C. Support Pets Rep
over a year old

Hi there! As a loving pet parent you deserve to register your furry angel hassle free.

Texas
1 review
0 helpful votes
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6 emails no response
July 7, 2022

I have sent 6 emails and have gotten no response
send me the forms or issue a refund

Date of experience: June 7, 2022
Eva H. Support Pets Rep
over a year old

Hi there! A member of our team has been in touch with you concerning this matter.

New York
1 review
0 helpful votes
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Quick and simple
June 7, 2022

It was a breeze! Got my documents quick and simple! Highly recommend!

Date of experience: June 7, 2022
Letti C. Support Pets Rep
over a year old

Thank you for sharing how satisfied you are with the process and the service! We truly appreciate it!

Georgia
1 review
0 helpful votes
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Awesome!
June 7, 2022

This website was affordable, quick, and easy! 10/10 recommend! Thank you so much.

Date of experience: June 7, 2022
Letti C. Support Pets Rep
over a year old

We are thankful to hear that you found Support Pets to be clear, easy and budget friendly! We appreciate your kind review.

Minnesota
1 review
0 helpful votes
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Great service
June 7, 2022

My experience was great and prompt. Very understanding and helpful.

Date of experience: June 7, 2022
Letti C. Support Pets Rep
over a year old

Life is so much better with a furry loved one always at your side! Enjoy!

Texas
1 review
1 helpful vote
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Excellent appreciated
June 7, 2022

It was a great experience thank you so much. I'm so happy to know that I can bring my dog with me anywhere I go now this is gonna help my stress level away from home.

Date of experience: June 7, 2022
Letti C. Support Pets Rep
over a year old

We are so thankful to hear your experience with our ESA application process was great! It is wonderful to hear Support Pets has helped put your mind at ease.

Minnesota
1 review
0 helpful votes
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ESA
June 7, 2022

The process has been easy thus far. I feel like it this is great to have available to people and much needed.

Date of experience: June 6, 2022
Letti C. Support Pets Rep
over a year old

We hope to continue to exceed your expectations! Thank you for your kind review!

Louisiana
1 review
0 helpful votes
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It was simple and easy but I didn't receive my vest for my dog. I also haven't received any tracking number or a time that it would be delivered to me.

Date of experience: June 6, 2022
Eva H. Support Pets Rep
over a year old

Hi there! A member of our team has been in touch with you concerning this matter. Check your messages when you can. Thank you!

Oregon
1 review
0 helpful votes
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Feeling relieved
June 7, 2022

Great. Wonderful! I'm so happy my dog is now my official ESA. She has been for the last 7+ years. She's a great comfort to me and makes me feel so safe and secure. Thank you Support Pets!

Date of experience: June 6, 2022
Letti C. Support Pets Rep
over a year old

You are most welcome. ♥ Our furry loved ones bring us so much happiness and peace of mind and deserve to be at our side always.

Florida
1 review
0 helpful votes
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Wonderful!
June 7, 2022

Very easy to fill out & had good questions that made me know they are concerned about me getting my dogs ESA and help me.

Date of experience: June 6, 2022
Letti C. Support Pets Rep
over a year old

Thank you! At Support Pets, we believe loving pet parents deserve an easy and clear thorough process when registering their furry loved ones as ESA.

California
1 review
0 helpful votes
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Finally
June 7, 2022

My title to this review is "Finally" because I am FINALLY getting some much needed help. I have been through some really hard times lately, including losing my heart dog, my everything, my ride or die. He was my rock and helped me through some dark times... I have been so lost without him and have finally found my hopeful next heart dog... he is so in tune with me, even as a young puppy. He KNOWS when I am starting to get depressed, starting to sink into the darkness, and he comes to rescue me. He is a rescue, but I feel he has rescued me. I am so happy we have been approved for him to become my official, out in the world, ESA. THANK YOU for giving me the help I have needed for so long.

Date of experience: June 6, 2022
Letti C. Support Pets Rep
over a year old

We are sorry to hear of your other dog passing away, but very pleased that you've joined our ESA family with your new furry loved one. We truly appreciate your kind and thoughtful review of our company and wish you much health and happiness.

Washington
1 review
0 helpful votes
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Very supportive!
June 7, 2022

I'm really happy they took the time wanting to know my health and how I'm doing. Ways they can help and to what extent.

Date of experience: June 6, 2022
Letti C. Support Pets Rep
over a year old

Thank you for your kind feedback concerning our company and the application process. We truly appreciate it! Support Pets is here for our pet parents and their furry pals!

Arizona
1 review
0 helpful votes
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Great service
June 6, 2022

Great service and a convenient way to certify the smaller members of thr family as companions

Date of experience: June 6, 2022
Letti C. Support Pets Rep
over a year old

We’re glad to be of service to you and your furry family members ♥

Arizona
1 review
0 helpful votes
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Great
June 6, 2022

It was easy and quick. I appreciate the communication

Date of experience: June 6, 2022
Letti C. Support Pets Rep
over a year old

Hey there! One of our main goals is to make the process simple and easy for loving pet parents to register their furry angels.

Oklahoma
1 review
0 helpful votes
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Awesome!
June 6, 2022

Great communication and timing was perfect! Very helpful!

Date of experience: June 6, 2022
Letti C. Support Pets Rep
over a year old

We try to make the application process fast and efficient for our loving pet parents! We are happy to help you. Thank you for your kind feedback.

Texas
2 reviews
0 helpful votes
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Easy to fill out questionnaire
June 6, 2022

This process was quick and easy, the only thing is that the ID cards for person and pet should be included in the cost. Everything extra you have to pay for. Also the service vest are available online cheaper, so I wouldn't have minded buying on from you, but could get it cheaper including shipping elsewhere. That being said the email paperwork did arrive super quick to print out!

Date of experience: June 6, 2022
Letti C. Support Pets Rep
over a year old

We are so thankful to hear you found the ESA application process quick and simple.

Oklahoma
1 review
0 helpful votes
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Great!
June 6, 2022

Thank you for making this process a painless one. Doctors offices stress me out quite a bit due to a past experience and this is a much nicer way for me to handle this. I very much appreciate it.

Date of experience: June 6, 2022
Letti C. Support Pets Rep
over a year old

Thank you for your kind feedback concerning our company and the application process. We truly appreciate it! Wishing you much health and happiness!

California
1 review
0 helpful votes
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Quick service
June 6, 2022

It was a smooth and quick process from start to finish.

Date of experience: June 6, 2022
Letti C. Support Pets Rep
over a year old

At Support Pets, we try to make the application process quick and efficient for our amazing pet parents.

Mississippi
1 review
0 helpful votes
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Emotional Support Pet
June 6, 2022

Quick, easy process to get my emotional support pet registered

Date of experience: June 6, 2022
Letti C. Support Pets Rep
over a year old

We are so thankful to hear you found the ESA application process quick and simple.

District of Columbia
1 review
0 helpful votes
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July 6, 2022

Confusing because it says you get all this stuff and then you don't have it

Date of experience: June 6, 2022
Eva H. Support Pets Rep
over a year old

Hi there! A member of our team has been in touch with you concerning this matter. Check your messages when you can. Thank you!