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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,519
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,242 reviews

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Florida
1 review
0 helpful votes
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So far so good. I will be able to take my dog out to more places. This means that I will be able to do more things and go to more places.

Date of experience: July 30, 2022
Vinnie M. — Support Pets Rep
over a year old

Thanks for trusting and choosing us!

Oklahoma
1 review
0 helpful votes
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Went easier than I thought. I have charges from support pets one amount 39.59, another for 34.25 and the last 97.00. Is this right

Date of experience: July 29, 2022
Vinnie M. — Support Pets Rep
over a year old

Our aim is to make the process easy and quick! Thanks for trusting and choosing us!

Texas
1 review
0 helpful votes
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Great ESA service
July 29, 2022

The process was really user friendly. I got my documents the next day.

Date of experience: July 29, 2022
Vinnie M. — Support Pets Rep
over a year old

Our aim is to make the process easy and quick! Thanks for trusting and choosing us!

Pennsylvania
3 reviews
0 helpful votes
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Easy and Clear.
July 29, 2022

The form was easy to complete and thorough instructions to use. The only thing I haven't received are the dog vest and my hat.

Date of experience: July 28, 2022
Eva H. — Support Pets Rep
over a year old

We are happy to help! It is great to know you found the process easy.

Texas
1 review
0 helpful votes
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Very pleased!
July 28, 2022

Great deal and easy to understand the details and website. The doctor was quick to evaluate us and get the documents to us!

Date of experience: July 28, 2022
Eva H. — Support Pets Rep
over a year old

We are so happy to hear that you found the website easy to understand. Thank you for taking the time to leave a comment.

New Jersey
2 reviews
0 helpful votes
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Great service
July 27, 2022

Haven"t had the opportunity to use it yetm but looking forward to taking Joplin with me.

Date of experience: July 27, 2022
Vinnie M. — Support Pets Rep
over a year old

Enjoy! Thanks for trusting and choosing us!

New York
1 review
0 helpful votes
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On Top of things!
July 26, 2022

Quick and easy, I couldn't open the link they sent to my email with my paperwork. Made a phone call and in 5 minutes I had my paperwork, from a new link they sent over.

Date of experience: July 26, 2022
Eva H. — Support Pets Rep
over a year old

We are committed to providing our loving pet parents with a quick and easy application process and it’s great to know that we’re meeting this goal.

Texas
1 review
0 helpful votes
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Application
July 26, 2022

Very easy to apply responses very quickly and very nice.

Date of experience: July 25, 2022
Vinnie M. — Support Pets Rep
over a year old

We're glad that you have enjoyed our services! Thanks for trusting and choosing us!

Florida
1 review
0 helpful votes
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Experience
July 25, 2022

Until this point services have been great, grateful that I am able to have my amazing support - baby - with me to place that before will stress me out or give me anxiety

Date of experience: July 25, 2022
Vinnie M. — Support Pets Rep
over a year old

We're glad that you have enjoyed our services! Thanks for trusting and choosing us!

Florida
1 review
0 helpful votes
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Easey-peasey-
July 25, 2022

So far so good! Thank-you for keeping our family together!

Date of experience: July 25, 2022
Vinnie M. — Support Pets Rep
over a year old

Thanks for trusting and choosing us!

Missouri
1 review
0 helpful votes
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Support pets
July 25, 2022

Very good would recommend them to anyone who has a pet

Date of experience: July 25, 2022
Vinnie M. — Support Pets Rep
over a year old

We're glad that you have enjoyed our services! Thanks for trusting and choosing us!

North Carolina
2 reviews
1 helpful vote
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Very happy
July 25, 2022

Filling in the form is very easy and it states positive results immediately. But I Truly would rather give the results when I receive the certificate and the merchandise.

Date of experience: July 25, 2022
Eva H. — Support Pets Rep
over a year old

We look forward to hearing your thoughts! We’re always looking for ways to improve our services.

Alabama
1 review
0 helpful votes
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EASY PEASY
July 25, 2022

EASY, user friendly. This questionairre only allows for purchase of items... I believe one ID card should be included in the initial charge.

Date of experience: July 25, 2022
Eva H. — Support Pets Rep
over a year old

At Support Pets, we aim to provide the most user-friendly service possible for loving pet parents! Thank you for leaving us such great feedback!

Rhode Island
2 reviews
0 helpful votes
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Exceptional service
July 24, 2022

Very easy process. Excellent customer service and delivery of my paperwork

Date of experience: July 24, 2022
Eva H. — Support Pets Rep
over a year old

We are committed to providing our loving pet parents with a quick and easy application process and it’s great to know that we’re meeting this goal.

Texas
1 review
0 helpful votes
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So Happy
July 23, 2022

I never knew there are so many places where my Peaches can go with me. Ever our church accepted her. Knowing she will be beside me makes things so much better. Thank you for making this possible. You are the best.

Date of experience: July 23, 2022
Vinnie M. — Support Pets Rep
over a year old

Enjoy! Thanks for trusting and choosing us!

Missouri
1 review
0 helpful votes
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Good
July 23, 2022

Very nice and affordable. I will be glad when their cards and veats come in.

Date of experience: July 23, 2022
Vinnie M. — Support Pets Rep
over a year old

We're glad to hear that you enjoyed our services! Thanks for trusting and choosing us!

Texas
1 review
0 helpful votes
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10
July 22, 2022

Thank you it's been great! I'm very happy with this.

Date of experience: July 22, 2022
Vinnie M. — Support Pets Rep
over a year old

Our pleasure! Thanks for trusting and choosing us!

Washington
1 review
0 helpful votes
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Easy to use site
July 22, 2022

T
He site is very user friendly even for us elderly folks. Easy to navigate and good information.

Date of experience: July 22, 2022
Vinnie M. — Support Pets Rep
over a year old

We're glad that you enjoyed our services! Thanks for trusting and choosing us!

Georgia
1 review
0 helpful votes
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Saving grace
July 22, 2022

Love you guys. The questions in the verification process told me a lot about myself and how much I really depend on my dog. The documents I received will help my moving transition smoother. I'm still on the move, but I'm moving with confidence.

Date of experience: July 22, 2022
Vinnie M. — Support Pets Rep
over a year old

We're so glad to have you as a customer! Thanks for trusting and choosing us!

Hawaii
1 review
0 helpful votes
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Love the service provided.
July 22, 2022

Truly love! This experience was nice & totally understandable & easy! Good prices to offer. I love that I have my dog to comfort my emotional needs now & can be brought with me anywhere for support! Love it.

Date of experience: July 22, 2022
Vinnie M. — Support Pets Rep
over a year old

Thanks for trusting and choosing us!