Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Support Pets

Support Pets

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


How would you rate Support Pets?
grey stargrey stargrey stargrey stargrey star

Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,524
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,255 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Christensen W.
Unfollow Christensen W.
Share Review
Report Review

So Happy
July 23, 2022

I never knew there are so many places where my Peaches can go with me. Ever our church accepted her. Knowing she will be beside me makes things so much better. Thank you for making this possible. You are the best.

Date of experience: July 23, 2022
Vinnie M. Support Pets Rep
over a year old

Enjoy! Thanks for trusting and choosing us!

Missouri
1 review
0 helpful votes
Follow Amanda A.
Unfollow Amanda A.
Share Review
Report Review

Good
July 23, 2022

Very nice and affordable. I will be glad when their cards and veats come in.

Date of experience: July 23, 2022
Vinnie M. Support Pets Rep
over a year old

We're glad to hear that you enjoyed our services! Thanks for trusting and choosing us!

Texas
1 review
0 helpful votes
Follow Rodriquez-Mann G.
Unfollow Rodriquez-Mann G.
Share Review
Report Review

10
July 22, 2022

Thank you it's been great! I'm very happy with this.

Date of experience: July 22, 2022
Vinnie M. Support Pets Rep
over a year old

Our pleasure! Thanks for trusting and choosing us!

Washington
1 review
0 helpful votes
Follow Susan X.
Unfollow Susan X.
Share Review
Report Review

Easy to use site
July 22, 2022

T
He site is very user friendly even for us elderly folks. Easy to navigate and good information.

Date of experience: July 22, 2022
Vinnie M. Support Pets Rep
over a year old

We're glad that you enjoyed our services! Thanks for trusting and choosing us!

Georgia
1 review
0 helpful votes
Follow Diana D.
Unfollow Diana D.
Share Review
Report Review

Saving grace
July 22, 2022

Love you guys. The questions in the verification process told me a lot about myself and how much I really depend on my dog. The documents I received will help my moving transition smoother. I'm still on the move, but I'm moving with confidence.

Date of experience: July 22, 2022
Vinnie M. Support Pets Rep
over a year old

We're so glad to have you as a customer! Thanks for trusting and choosing us!

Hawaii
1 review
0 helpful votes
Follow King O.
Unfollow King O.
Share Review
Report Review

Love the service provided.
July 22, 2022

Truly love! This experience was nice & totally understandable & easy! Good prices to offer. I love that I have my dog to comfort my emotional needs now & can be brought with me anywhere for support! Love it.

Date of experience: July 22, 2022
Vinnie M. Support Pets Rep
over a year old

Thanks for trusting and choosing us!

Oregon
1 review
0 helpful votes
Follow Brandon A.
Unfollow Brandon A.
Share Review
Report Review

Easy and quick
July 22, 2022

It was easy to fill out the application, and I received my documents in a timely manner.

Date of experience: July 21, 2022
Eva H. Support Pets Rep
over a year old

We hope to continue to exceed your expectations in the future. Thank you for letting us know your thoughts.

Colorado
1 review
0 helpful votes
Follow Teresa I.
Unfollow Teresa I.
Share Review
Report Review

It was easy and simple.
July 20, 2022
Updated review

I didn't know where to get the documents I needed. This was very easy. I would use this again.

Date of experience: July 20, 2022
Vinnie M. Support Pets Rep
over a year old

We're glad that you enjoyed our services! Thanks for trusting and choosing us!


It is okay
August 10, 2022
Previous review

It is okay.

Date of experience: July 11, 2022
Pennsylvania
1 review
0 helpful votes
Follow Shantaya N.
Unfollow Shantaya N.
Share Review
Report Review

Amazing.
July 19, 2022

This is great, Im happy i did this. It was the right decision to help me keep my animal.

Date of experience: July 19, 2022
Vinnie M. Support Pets Rep
over a year old

Thanks for your kind words! Thanks for trusting and choosing us!

Illinois
1 review
0 helpful votes
Follow Janet W.
Unfollow Janet W.
Share Review
Report Review

A GREAT EXPERIENCE. I don't know what I'll do without my furry babies. Thanks to Support Pets, I no longer have to worry about that.

Date of experience: July 18, 2022
Vinnie M. Support Pets Rep
over a year old

We're glad to hear that you enjoyed our services! Thanks for trusting and choosing us!

Florida
2 reviews
1 helpful vote
Follow David I.
Unfollow David I.
Share Review
Report Review

Much to long to receive
August 17, 2022

So long to get didn't tell me that before I made payment

Date of experience: July 18, 2022
Eva H. Support Pets Rep
over a year old

We apologize for this inconvenience. We appreciate your patience with the application process and thank you for choosing Support Pets to register your furry loved one as an ESA.

Illinois
1 review
0 helpful votes
Follow Maria J.
Unfollow Maria J.
Share Review
Report Review

This is giving me a peace knowing that I will have my fur babies and my mom's may she Rest In Peace fur babies with me and we will be safe and ok, thank you so much, you really help me get some peace back in my life.

Date of experience: July 18, 2022
Vinnie M. Support Pets Rep
over a year old

We're glad to hear that you enjoyed our services! Thanks for trusting and choosing us!

Florida
1 review
0 helpful votes
Follow Gina Q.
Unfollow Gina Q.
Share Review
Report Review

Easy and Fast
July 18, 2022

Easy to follow instructions. We really needed this. We had no trouble understanding the forms to fill out or the instructions. Just a few minutes when you're done…. This is just what we needed… At just the right time!

Date of experience: July 17, 2022
Vinnie M. Support Pets Rep
over a year old

We're glad to hear that you enjoyed our services! Thanks for trusting and choosing us!

Colorado
1 review
0 helpful votes
Follow Eriksen O.
Unfollow Eriksen O.
Share Review
Report Review

Thank you for making this process so easy. Also I do not have a way to print a certificate out, could you send me one.? Thank you very much!

Date of experience: July 17, 2022
Eva H. Support Pets Rep
over a year old

Hi there! Someone will be in touch soon concerning your documents. Thank you so much for letting us know your thoughts.

Florida
1 review
0 helpful votes
Follow Douglas V.
Unfollow Douglas V.
Share Review
Report Review

Greatful
July 17, 2022

Found it on web, linked to web page. Answered the question and easily qualified

Date of experience: July 17, 2022
Eva H. Support Pets Rep
over a year old

We are so thankful to hear you found the ESA application process quick and simple.

Pennsylvania
1 review
0 helpful votes
Follow Raymond V.
Unfollow Raymond V.
Share Review
Report Review

Lack of Card and Tag
July 16, 2022

I have been waiting for my card and tag for Sophie's collar!

Received card and tag today- 8-1-22

Date of experience: July 15, 2022
Eva H. Support Pets Rep
over a year old

We are happy to hear your experience has been satisfactory so far.

Virginia
1 review
0 helpful votes
Follow Kathy U.
Unfollow Kathy U.
Share Review
Report Review

Excellent
July 15, 2022

Great experience and easy to use. Nothing matters to me than something easy to use.

Date of experience: July 15, 2022
Eva H. Support Pets Rep
over a year old

We apologize for any difficulties you had with the application process. Thank you for letting us know your thoughts. We take pride in our Customer Service. Please let us know if there is anything we can do to better serve you.

New Jersey
1 review
0 helpful votes
Follow Nancy L.
Unfollow Nancy L.
Share Review
Report Review

Excellent service.
July 15, 2022

GREAT SERVICE. I have high stress levels and my buddy helps me with my work and last 2 years with covid lost a lot of people work wise and family. Thank you

Date of experience: July 15, 2022
Eva H. Support Pets Rep
over a year old

Your support is greatly appreciated ♥

Georgia
1 review
0 helpful votes
Follow Bonnie B.
Unfollow Bonnie B.
Share Review
Report Review

It was very timely.
July 15, 2022
Updated review

I had to fill it out twice. I am not sure if I lost the first one or if it was a glitch in the system.

Date of experience: July 15, 2022
Eva H. Support Pets Rep
over a year old

We’re always looking for ways to improve our services. Thank you for letting us know your thoughts!


I had to fill it out twice
July 13, 2022
Previous review

I had to fill it out twice.

Date of experience: July 13, 2022
Idaho
1 review
0 helpful votes
Follow Willie O.
Unfollow Willie O.
Share Review
Report Review

Griffyboy
July 15, 2022

Quick and easy not that much of a hassle and got what I needed fast

Date of experience: July 14, 2022
Eva H. Support Pets Rep
over a year old

At Support Pets, we aim to make the process fast and simple for our loving pet parents! Thank you for your sharing your thoughts!