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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
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Smooth process, was able to lease my apartment without paying a deposit or even a pet fee. However check with airlines prior to flying in, some don't accept it & also check with hotel cause some state don't either.
Good experience to go through to protect your pet and your rent
We are glad to know that you have enjoyed our services! Thanks for trusting and choosing us!
Very fast and easy definitely would use again if necessary.
You are always welcome! Thanks for trusting and choosing us!
Getting these documents and everything with them was so easy. I'm so happy now that I don't have to wait to go home to be with my little guy and that he can come with me everywhere! Everyone says I seem happier and it's cause I have my wonderful ESA with me :)
Our pleasure! Thanks for trusting and choosing us!
I have no complaints on the purchase of this product. Anytime I have had an issue with sizing or receiving my documents as promised the staff has been very helpful and courteous with a quick response to all issues that may arise.
We are glad to know that you have enjoyed our services! We will let the team know about your kind words! Thanks for trusting and choosing us!
Great service. Legit documents. So glad I can take my pup anywhere now.
We are glad to know that you have enjoyed our services! Thanks for trusting and choosing us!
It was wonderful experience In applying and receiving my ESA documents. It's so many scrams out there.
We are glad to know that you have enjoyed our services! Thanks for trusting and choosing us!
I received the letter within 2 days of purchase. Customer service needs to do better. Called to let them know my apartments wanted to verify lady who answered was rude
That's definitely not the experience we want you to have with us. We apologize for any inconveniences we might have cause you and we will improve our services based on your review. Thank you.
Thank you for your help and the paperwork. My experience was great.
We are glad to know that you have enjoyed our services! Thanks for trusting and choosing us!
I received everything I asked for in a decent amount of time. Thank you
You are most welcome! Thank you for taking the time to let us know your thoughts.
Excellent except the vest does not fit properly it seems.
We sent you a private message to help you with this. Thanks for trusting and choosing us!
It's perfect. It's exactly what I'm needing for my dog.
Enjoy! Thanks for trusting and choosing us!
This process was very easy, I have no regrets. I appreciate how helpful this service was!
We're glad that you have enjoyed our services! Enjoy! Thanks for trusting and choosing us!
I printed the ESA document; was not interested in the ebooks; not everyone can print them. Hope I get the rest that I paid for soon.
Enjoy! Thanks for trusting and choosing us!
Looking forward to getting my documents
Very easy to navigate and the service was very quick. I am very pleased!
We are so happy to hear that Support Pets could be of great service to you and that you found the website easy to navigate. Thank you for taking the time to leave a comment.
Sounds very good but I still haven't received it. The process is confusing I still don't have any certificate or anything showing the dog can be a support dog
We’re always looking for ways to improve our services. Thank you for letting us know your thoughts! In most cases, we offer 24- to 48-hour delivery of your ESA approval documentation. Please make sure to check your junk and spam folders.
Great way to take your babies with you. Was excited to know this was taken care of.
It is great to know you will be enjoying life with your furry loved ones by your side always.
So far so good. I will be able to take my dog out to more places. This means that I will be able to do more things and go to more places.
Thanks for trusting and choosing us!
Went easier than I thought. I have charges from support pets one amount 39.59, another for 34.25 and the last 97.00. Is this right
Our aim is to make the process easy and quick! Thanks for trusting and choosing us!
The process was really user friendly. I got my documents the next day.
Our aim is to make the process easy and quick! Thanks for trusting and choosing us!
Answer: Hola, Rossana! El costo total depende de los productos o servicios que elijas, ya que contamos con diferentes opciones, paquetes y bundles según tus necesidades. Te recomendamos contactar a nuestro equipo de atención al cliente para que puedan brindarte todos los detalles y ayudarte a encontrar la mejor opción al mejor precio. ¡Con gusto te asistiremos! Puedes enviar un correo a [email protected] o hacer clic en el botón de "chat" en nuestro sitio web. ¡Cuenta con nosotros!
Answer: Thank you for reaching out, Teresa! We'd be happy to help check the status of your order. Please contact our support team with the email used for your purchase, and we will review your account and provide an update on your test and tag shipment. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: No problem at all! Our customer support team will be happy to help you get your ESA tag and make sure you receive the best available pricing. Please reach out to us via chat or email, and we'll take care of it for you. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Great question! The rates are yearly. This allows the licensed provider to keep your information up to date and helps ensure ongoing compliance, since ESA documentation is typically valid for one year. Annual renewals also allow the provider to check in and confirm that the need for an ESA is still current.
Answer: Thanks for your question! For anything related to accommodation forms or disability verification requested by your leasing office, our customer support team can review your specific situation and guide you properly. Please reach out to our team directly so we can assist you with accurate information and next steps: 📧 [email protected] 💬 Or click the chat option on our website Count on us!
Answer: Hi there! Because airlines adjust their policies on a regular basis, the best thing to do is to contact your airline of choice and learn more about their policies, limitations and possible fees. Many companies charge a fee and the animal has to travel inside a transport box infront of your seat or under it.
Answer: Hi there! If you have any questions or need assistance, please don't hesitate to contact our customer support team—We're always here to help. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us


We are glad to know that you have enjoyed our services! Thanks for trusting and choosing us!