On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The process was easy. I was skeptical at first but after reading reviews and doing my own research I followed through and was not disappointed.
Exactly what we strive to accomplish! An easy and fast experience for our valued customers. Thank you for your trust!
We used the verification at hotel while travel.
Hotel was very receptive
We are so glad to know that, thank you for choosing and trusting Support Pets for your ESA needs.
It is great we are able to take our Yorkie everywhere, Thank you
We are happy to know that you are enjoying our services, thank you for trusting us!
I made the purchase online and received my paperwork within two weeks. Submitted it to my apartment complex without issue. Received a card for travel along with certificates and other forms of documentation. Excellent service, I highly recommend using this service.
We appreciate your trust and support, and we are looking forward to a longer partnership with you.
So far, places we want to go, do not honor EAS so of no use so far. Did get the info quickly
The harness they sent me is too large for my dog. I have asked for a smaller one but have gotten no response.
My dog Sadie passed away in November of 2021 and I already had a ESA with my primary doctor from 2010. However, it was for a different apartment years ago. I had already paid a pet deposit and was told there's no pet rent and didn't think twice about letting my landlord know that when she passed I was getting another dog. I was told I'd need to start paying the $25 pet rent in the said pet friendly/pet free building plus deposit and that it wouldn't transfer. My ESA from my primary was no longer available to me as it wasn't in a computer from that time. Support Pets Doctor helped me get the appropriate documentation I needed for my state which I already deserved. Thank you.
Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.
The time it took to get Peanut accepted as an ESA was quick. They listened to me and were prompt in returning emails.
Your happiness is a fulfillment to us, especially with the comfort of your ESA, thank you for trusting us!
Great service, easy to navigate, reasonable pricing.
Great experience, easy process. My life is better now that I can take my dog with me.
Thank you for your feedback, we are happy to know that you are satisfied with our service, and we appreciate your support!
Excellent attention and service. I received a prompt response. I am quite pleased.
Your time is valuable to us, that's why we aim for a fast, easy, and hassle-free transaction. Thank you for supporting us!
Easy to use, got my paper work fast. I have a little trouble finding the website and how to login to my account but I just bookmarked the link so I wouldn't lose it again!
Thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated!
It is always our pleasure, and we're glad to be of assistance!
Great experience. Had no issues! Just waiting on my cards for the cats that's all.
We are happy to know that you are having a good experience with us, thank you for your support!
Necesito que el certificado tenga validez internacional
Thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated!
Acquired all the necessary documentation to be approved.
Nothing can compare to the comfort our ESA can provide, and we are glad that we can be of assistance. Thank you for choosing and trusting Support Pets.
Alerts me when her documents need renewed. It took over 6 months and several email to get them sent to me.
Alerts me when her documents need renewed.
Well done. I was happy with the first encounter. I paid for, and have not yet received the ID card I ordered
Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have or assistance needed.
I applied and with 24 hours I was able to access the documentation that provides for my support animal to accompany me on my outings.
Thank you for your kind words! We're glad to be of assistance, thank you for trusting us.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much! We are happy to know you enjoy our services.