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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Customer service was pretty nice and helpful, took a. While to receive everything.
I had to wade through the junk to finish. And it's expensive for people like me on disability.
Thanks for your feedback we appreciate it, and surely our team will work on improving the website.
My dog is my lifeline, and having him with me has helped with my bipolar episodes immensely. I can't thank Support Pets enough. When I'm manic, my anxiety is through the roof, which makes it worse. Thor is the only reason I am able to function when I am having a manic episode.
It is always our pleasure to assist and make our valued customers’ lives more meaningful with their ESA. Thank you for trusting us.
It is our pleasure to assist you, and thank you for choosing Support Pets for your ESA needs.
ESA provides a way to be more out in the public.
My experience was good, no complaints.
Thank you for choosing Support Pets for your ESA needs. Nothing is more comforting than having your ESA around.
So happy I can take sassy with me with less anxiety that I deal all of my life thank you
Your appreciation motivates us to move forward and improve even more. Thank you for your trust!
So far so good your explaining, information was well informed so thanks for that!
Thank you so much for your trust! We are looking forward to a longer partnership with you.
We are glad your experience was great using our services! That’s exactly what we strive to achieve!
I was able to utilize my support documents for our new housing situation and she's able to provide the support I need to live alone again.
Thank you!
Thank you so much! We are happy to know you enjoy our services.
Wonderful service great customer service and support
We always try to provide excellent service, and your appreciation motivates us to move forward and improve even more. Thank you for supporting us!
This was easier than expected. The application process is easy, simple and uncomplicated. It only takes a few minutes to complete. An email response and a few day wait and you're all in. The relief of now being able to find an affordable place to live without being denied for having pets is well worth it. Not to mention, being able to take them anywhere they may have previously been denied to go.
That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our service.
The hold process was easy and they kept me informed all the was.
It is worth it.
Thank you for your feedback, we appreciate it a lot! Your appreciation inspires us to improve even more! Thank you for trusting Support Pets.
Very clear and easy instructions. This is taking so much stress out of my life! Thank you.
Your time is valuable to us, that's why we aim for a fast, easy, and hassle-free transaction. Thank you for supporting us!
They made the process very easy but at this point I'm wondering if this was the route I needed to go. Out of the 5 places I needed to take my dog only one allowed her, they wanted her to be a service animal
We are happy to know that you have an easy experience with us, thank you for choosing Support Pets.
I was very anxious (no pun intended) about getting my dog certified. I do not have a serious condition as so many worthy people do and felt a bit like a fraud. I live alone in a rural area and Ember keeps me going she's my support to go out and walk and keep mobile she's my constant companion at home and keeps me from being lonely and isolated so she really is my SUPPORT DOG I thank you for making it possible to keep her with me everywhere. Ember wears her vest proudly and we have never encountered a problem
Thank you for your feedback! Your support is greatly appreciated.
I got my support documents in less than 48 hours. I am able to take my puppy everywhere.
It is our pleasure to provide our valued customers with great service. Thank you for trusting us.
Super easy fast and legit! So happy my baby can always be with me :)!
We are happy to know you enjoy our services. Thank you for trusting Support Pets services!
Not good, took days to get in touch with anyone, I left my number n didn't get called back. You have a great co n help a lot of people, but to get anything done or get in touch w anyone, takes to long. I was supposed to get a xsmall harness but got a sm. Now I have to pay to send it back. Some improvements really need to b made. Thank u.
Now I take my Lola with me everywhere no problem. I am happier now.
Nothing can compare to the comfort our ESA can provide. Thank you for using our service.
It was very easy to use and this will be very helpful… for one year I guess? It wasn't clear when paying and filling out the questions at any point it was only valid for a year from the date on the document you receive.
I'm not sure if it's different if you purchase a certificate which is a separate fee and they don't make it clear.
For the cost 100$ I could see it being useful if your moving and want to live in a certain place where pets aren't aloud. But if your looking for a life long certificate I'm not so sure.
Thank you for your feedback! Your support is greatly appreciated.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you! We are happy to know you enjoy our services.