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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was a very easy process to get my pet certified so that I don't have to worry about her.
My experience was easy and simple. I filled out the questionnaire and with my medical issues it was easy to service my dog. I will recommend this site to all my friends.
Very nice and easy steps. No issues. They work quickly. Definitely will use again in the future
Hi Zuleika!
Thank you so much for the kind words! We’re happy to hear the process felt smooth and quick for you—that’s exactly what we aim for. It means a lot that you’d come back to us in the future.
So far going good... waiting for the harness and tracking device for my dog
Hello Donald!
We’re so glad to hear it’s been a positive experience so far! Your Poodle sounds like a wonderful companion, and it means a lot to us that you chose Support Pets to help with your journey. While emotional support animals don’t have public access rights, including for travel or appointments, many people find that documentation helps—and if you need your dog to accompany you in public places, our Psychiatric Service Dog (PSD) training option may be worth exploring.
My experience with them was a very smooth process. All of my questions were answered with knowledge and kindness!
Hello Patricia!
That’s so great to hear! We’re thrilled your experience was smooth and that you felt supported every step of the way. Your kind words mean a lot to us!
I wish I could rate at 3.5 stars - 4 is too generous, 3 seems to little. I'm glad I have documentation for my cat as it is saving me quite a bit of money in pet fees annually, however the way the website says there is a discount for registering and then the emails that come in are quite confusing and disappointing. I thought I was going to get a discount and somehow wound up paying the full price for his registration.
Hi Kristen!
Thanks for your honest feedback—it truly helps us improve. We’re glad your documentation is saving you on pet fees, but we’re sorry the website and emails weren’t as clear as they should’ve been. We’re reviewing how discounts and communication are presented so future experiences are smoother and more transparent.
Great experience, got documents the next day including specific wording that was required!
Hello Kelly!
Love hearing that everything arrived just how you needed it—and so quickly too! Thanks for trusting us through that recommendation
Hi there Dawn!
We’re so glad the process was smooth for you! Thanks for giving us a try—we’re thrilled to have been part of your journey.
I only wanted to renew my ESA certificate and due to poor communication I ended up with a whole new accounts.One phone call could have resolved my question and saved me and Support Pet a lot of back and forth with different people that caused more confusion and unanswered questions.
Hello Judi!
We truly appreciate you sharing this and we’re sorry for the frustration. While we don’t offer phone support, our customer care team is available by email and live chat to help quickly and clearly. Your feedback helps us improve, and we’re here to make it right moving forward.
Needed to approve my dog, so I'd be able to have her with me at all times
Hi Jennifer,
We’re so glad to hear the process was easy and helpful for you—and that your dog can now stay right by your side where she belongs.
I took a quick survey about myself, provided my pets information, and just like that we were all set!
Hi there Natalie!
That’s exactly how we designed it—quick, smooth, and stress-free! We're so glad everything went seamlessly for you and your pet.
I only have one comment and that is that I think it should be easier to order the kit of supplies.
Hi Lydia!
Thank you for your feedback—we hear you. We're always working to improve the experience, and making the supply kit easier to order is definitely something we’ll take into consideration. We're grateful you chose us to support you through your anxiety journey. You’re not alone in this.
I am my husband's caregiver following his diagnosis of dementia. Our dog is an emotional support animal but also MY service dog. On several occasions he has performed his task of "find Dad" when my husband has wandered off in a store or farmers market or park. He is also now trained to stay close to me if my husband is holding the leash avoiding the possibility of wandering off. The ESA papers are crucial to us traveling and just living life with less stress and more peace of mind. Thank you for this service.
Hello Yvonne!
Thank you for sharing such a powerful story. Your dog is doing incredible, life-enhancing work—not just as an emotional support animal, but truly as part of your caregiving team. We're honored to play even a small role in helping bring you peace of mind and the freedom to move through life with more confidence and security.
The process was very easy and straight forward. The website was really simple, the fees were reasonable, and everything arrived as expected. This was a very user-friendly experience.
Hi Shawn!
We’re thrilled to hear this was such a smooth experience for you! Knowing your wife found us and shared the great reviews means the world—and we're so glad we could help make your move easier. Wishing you both a wonderful start in your new place!
Easy and efficient. Helpful and will make things better finding an apartment and going out to public spaces
Hello Leanne!
So glad to hear that, and we love Thor’s name! Having that support can make such a difference when it comes to housing and peace of mind in public.
Thanks you for expediting this process. I was concerned that I'd have time sensitive barriers in bringing my pet with me to my new residence. This experience was quick and efficient.
Ho there Daron!
We’re so glad we could help make this quick and easy for you—especially when time is of the essence. Wishing you and your pet all the best in your new home!
Very confused as I Have not received documents yet! Help! Please get back to me!
Hi Leslie!
We’re sorry for the confusion! We don’t have access to order details on this platform, but our customer support team is ready to assist you directly. Please reach out to them by email at [email protected] or via the live chat on our website at www.supportpets.com. They’ll help get your documents to you as soon as possible.
I recommend everyone get their pet, ESA certified. It will change everyone's life.
Hi Sherri!
Thank you so much for sharing! We’re honored to be part of your journey and thrilled to hear how much of a difference it’s made. Your recommendation means the world to us!
I looked into a few ways to get my pets ESA certified before moving so I could keep them with me wherever I went, as it takes a large toll on both me and my pets when we're separated. Support Pets was the easiest avenue for this process, and they offer much more after the official certification than other programs. They said to wait 42 business hours for the certification and documents I requested and I got them all in less than that, when I had questions they responded to my emails almost immediately!
Hi Sophia,
We’re so glad to hear the process was smooth and that our team was responsive when you needed support. Making sure you and your pets can stay together—especially during a move—is exactly why we do what we do.
Thanks for trusting us with something so important.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Melissa!
We’re so glad your experience has been smooth and supportive—especially with something as important as your dog’s role in your life. It’s great to know our team was quick to help resolve your order issue, too. Thank you for trusting us and for recommending us to others!