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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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So happy with your service! Thank you! Having your service allows me to have my pet fees waived for my apartment. I don't know what I'd do without my girl.
Everything went really well and documents were completed in a timely manner.
Hello Monica!
We love hearing this! Pets truly are our everyday heroes, and we’re so glad you chose us to help recognize the comfort and support they give. Thank you for trusting us with your journey!
It was good once my answers were resolved. I was confused at first. I'm all good now. Thank you.
Hi La K.!
We’re so glad everything got sorted out and you’re feeling good now! Thanks for sticking with us.
Service was great and got my documents for a discounted price making it super affordable.
Hi Blane!
We love hearing that! Quick, affordable, and stress-free is exactly what we aim for. Thanks for trusting us with your support companion
The Dog harness sent is a size XL.
I ORDERED A MEDIUM.
Please send correct medium size ordered.
Richard
Hello Richard!
Thanks for sharing this, Richard. We're so sorry to hear the wrong harness size was sent again. We don’t have access to orders here on social, but please reach out to our customer support team directly through the official channels so they can fix this for you ASAP. We appreciate your patience and loyalty.
I was referred to the site and was pleasantly surprised how quickly it was done. Thank you.
Hi Kimberly!
We're so glad the process was smooth and quick for you! Being referred is the highest compliment, and we’re grateful you gave us the chance to support you and your companion.
Easy to work with, fast response Was satisfied with the time it took for you to get my paperwork. I learned a little about the program and how it works
It was so easy to get my pets registered. I took a short quiz, answered some questions, and then got my documentation a few days later!
Hi Ashleigh,
We’re so glad to hear it was quick and easy for you! That smooth, stress-free experience is exactly what we aim for—thanks for sharing.
Very easy and smooth to apply and be accepted. Worth the time and money to have your fur baby with you everywhere!
Hi Walter,
We’re so glad your first ESA experience went smoothly! It means a lot to know the process was easy and worthwhile for you—and that your fur baby can stay right by your side where they belong.
Helpful and covers all you needs. All the documents are professionally done.
Thank you so much, Kathryn, for highlighting our helpfulness and professionalism. We take pride in ensuring everything meets your needs, and your trust means the world to us. Looking forward to continuing to support you and your furry friends!
Now let's see if the company our apartment complex is now using to Vet ESA documentation accepts them or not. We are also now required to sign a medical release of information form for them to obtain our medical records documentation in support of our need for an ESA…a clear overreach and HIPAA privacy violation.
Quick and Easy. I am not good at writing reviews but I can say that this was one of the best experiences I had with an on line business.
Hi Elaine!
That means a lot—thank you! We’re honored to have made things simple and smooth for you. Your trust means everything to us.
It was super understandable to sign my dog up and I'm so glad I did it I was worth it I recommend to use support pets because it's super easy and affordable
Hello Savannah!
We’re so glad to hear it was a smooth experience for you! Making it easy and affordable is exactly our goal, and it means a lot that you’d recommend us. Thanks for trusting Support Pets!
My old boy was my previous ESA through this company - With this new addition I knew I needed to complete another ESA request and they handled everything efficiently! I have diagnosed Anxiety and other issues so having this done quickly gave me that piece of mind
Hi Jaden!
That’s exactly what we’re here for—to make the process smooth and give you peace of mind when it matters most. We're honored to help support you and your new companion just like we did before. Thank you for trusting us again!
My experience with Support Pets was very good! Super easy process and also great customer service. I accidentally added an extra bundle onto my original documentation I had done and so I emailed their support and a team memeber reached out to me within that hour. They were super helpful and were able to refund me the full amount that I accedentally added on. With that, just be careful of checking boxes or any of the extra things they offer. It is all great, but just not needed for myself!
Hello Chloe!
We’re so glad to hear our team took great care of you! Thanks for sharing your experience and that helpful tip—it’s true, some extras aren’t for everyone, but we’re always happy to assist if anything’s added by mistake. Appreciate you being part of the Support Pets family!
Hi David,
Thanks for sharing your experience! We’re so glad to hear that everything was quick, easy, and effective for you. That kind of smooth process is exactly what we aim to deliver.
Easy to fill out. Very professional and quick. Would definitely recommend for your support animal
Thank you so much for your lovely feedback, Hilda! We're delighted to hear the process was speedy and smooth for you. Your recommendation means a lot, and we’re always here to support you and your animal companions!
Had very good experience with them, great customer service, always responds quickly and so far no issues.
Thank you, Tiffany, for sharing your positive experience and kind words about our quick response and customer service. We’re happy to know everything is going smoothly and always welcome any feedback to keep quality seamless for you and your pets.
Great experience. The videos are informative. Thank you very much
Thank you so much for your kind words, Kaylah! We're delighted to hear you found the videos helpful and appreciated your support. We look forward to continuing to provide valuable information for you and your pet's wellbeing.
It was very easy to sign up to get my service dog recognized. Seems to be reliable. Excited to be able to have my service animal with me wherever I go.
Thank you, Adam, for your kind feedback! We’re happy the process was easy and reliable for you, and we’re proud to support you and your service dog on your journey. Please don’t hesitate to reach out if you ever need assistance—we look forward to being here for you both.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeannie!
That means so much to hear—thank you! We’re honored to be part of your journey and so glad your girl brings you comfort. You're why we do what we do.