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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,513
quality
1,493
This company responds to reviews on average within 0 days

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57,225 reviews

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New York
1 review
0 helpful votes
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Amazing.
May 2, 2023

After years of research this was hands down the best way to go

Date of experience: May 2, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! We are glad you are satisfied with our services and appreciate your trust and support.

Ohio
1 review
0 helpful votes
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I wanted my kitty to live with me stress free and this allows us to go wherever we want together, no worries at all!

Date of experience: May 2, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're glad to be of assistance and make your dream into a reality of having a meaningful life with your ESA, thank you for your trust.

Georgia
1 review
0 helpful votes
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Mu Shi
May 2, 2023

It was fast and effortless
I was really surprised at the way they got me approved. I can now bring Mu Shi places most dogs can't go. Most importantly is the fact landlords can't charge or discriminate for me having a dog.

Date of experience: May 2, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for using our services, and we hope you find them beneficial.

Texas
1 review
0 helpful votes
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Great
May 2, 2023

It was easy and informative. You explained every step and walked me through it.

Date of experience: May 2, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are happy you found our Support Pets website very informative! Thank you for choosing our company for your ESA needs!

Texas
1 review
1 helpful vote
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Satisfied
May 2, 2023

Good experience. Only wish I knew the purchase was only good for one year's time. They don't advertise that you'll have to renew your subscription one year later and that would have been good to know.

My Townhouse complex I live in did accept the ESA certification and now I don't have to pay monthly pet rent so I figure the $189 fee does pay for itself after about 8 months of what I would have paid in pet rent.

Date of experience: May 2, 2023
Mary Ann G. — Support Pets Rep
over a year old

Your satisfaction with our services motivates us to improve more, and providing a hassle-free process is one way of showing we care. Thank you for trusting Support Pets.

Virginia
1 review
0 helpful votes
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Excellent
May 2, 2023

It was fast easy am secure i love my new life with my dog she is also feeling it as it gets more interest on being by my side everytime i need her

Date of experience: May 2, 2023
Mary Ann G. — Support Pets Rep
over a year old

We always try to provide excellent service, and your appreciation motivates us to move forward and improve even more. Thank you for supporting us with your ESA needs, and we hope you find it beneficial.

California
1 review
0 helpful votes
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No tag
June 1, 2023

All was well except for I didn't receive the dog tag.

Date of experience: May 2, 2023
Kentucky
1 review
0 helpful votes
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Happy pet owner
May 2, 2023

Quick and easy. The best thing you can do for yourself!

Date of experience: May 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're glad that you weren't inconvenienced by our application process, that's exactly what we aim to achieve. Thank you for trusting us.

Ohio
1 review
0 helpful votes
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Great investment
May 2, 2023

Very easy and very quick process. I recieved everything that Ipoured ordered and the vest fits true to size

Date of experience: May 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're glad to be of assistance and make your dream into a reality of having a meaningful life with your ESA, thank you for your trust. We hope our partnership could last for years!

Florida
1 review
0 helpful votes
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Received ESA
May 2, 2023

It was a great experience. Very step by step and not confusing.

Date of experience: May 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're glad to be of assistance and make your dream into a reality of having a meaningful life with your ESA, thank you for your trust.

Utah
1 review
0 helpful votes
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Remi
May 2, 2023

I love how easy the process was and now my lil companion can always be with me!

Date of experience: May 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Nothing can compare to the comfort our ESA can provide. Thank you for choosing Support Pets for your ESA needs.

New Mexico
1 review
1 helpful vote
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Zarah docs
May 2, 2023

It was great and I appreciate all the help! Everything went very well. I received everything I paid for as well and had no issues with anything throughout the process.

Date of experience: May 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for leaving a comment and trusting us with your ESA needs!

Texas
1 review
0 helpful votes
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Doc
June 1, 2023

It was really hard to download the file and print it off

Date of experience: May 1, 2023
California
1 review
0 helpful votes
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Great
May 2, 2023

Great experience and fast simple and easy to do all online and get paperwork delivered to my email quick.

Date of experience: May 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are glad that you have a great experience with our services. Thank you for your support, and for trusting our company with your ESA needs!

New York
1 review
0 helpful votes
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Love it very fast and easy to get. I'm very happy my paper work

Date of experience: May 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services.

Georgia
1 review
0 helpful votes
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A lifesaver!
May 1, 2023

Very smooth process and alleviated a lot of stress of concern for my fur baby.

Date of experience: May 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! Nothing can be more meaningful than being with our ESA, it is our goal to make your dream reality of having a meaningful life with your ESA, and we are glad that we can be of assistance, thank you for your trust!

Florida
1 review
0 helpful votes
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Simple process
May 1, 2023

The process of getting my cat to be an emotional support animal wasn't bad at all. I was asked a few questions and a short summary and that was it.

Date of experience: May 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are happy to hear you found the application process with Support Pets simple. Thank you for trusting us with your ESA needs!

Hawaii
2 reviews
0 helpful votes
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Easy and Fast
May 1, 2023

Easy process, fast service and great price. Submitted letters to my landlord and finally no worries about having to move or even the idea of re-homing my fur babies.

Date of experience: May 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.

Wisconsin
1 review
0 helpful votes
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Wish I would of done it sooner
May 1, 2023

Take Gracie out for change, lower rent. No problems what so ever we'll worth the money.

Date of experience: May 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! Nothing can be more comforting than having our ESA around, and we're glad to provide you with convenience. We hope you find our services beneficial too!

Illinois
1 review
0 helpful votes
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Very kind and very fast paperwork process
I am very happy with the process and received paperwork timely.

Date of experience: May 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are so happy to hear that Support Pets could greatly serve you. Thank you for leaving a comment and trusting us with your ESA needs!