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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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This used to be a great company with great service. Now they've designed their site to charge you do
Twice before even giving you the questionnaire under the guise of getting 50 percent off. They said that's only for renewal. I told them I am a returning customer which is why I'm so upset. I asked them to refund both charges until they can run their site more professionally. They said a supervisor will contact me. My money has not been refunded. I don't want to deal with crooks.
Later today after several attempts to get them to honor this coupon so.eone finally called back and apologized for my troubles. They refunded the 77 dollars and chose to honor my coupon code and told me they would issue a partial refund. I'm so glad because I hate switching companies. I've never had trouble like this in the past. I asked them yo speak with IT to fix the bug within the site.
I love the ease with which this task was completed! It was so simple and easy!
Fast and accurate. Great customer service. I also had my daughter do the program as well.
We're glad that you have great experience with our services, thank you for trusting our company with your ESA needs.
I had never rented an apartment but I couldn't afford to have my support animals paid rent for as well. I went to google and found you can get a letter but it is not certified by a Dr so most places probably won't accept it. That is why I chose to go with Support Pets because you are guaranteed acceptance! Its perfect for making sure your money isn't going to waste! I got the documents fast through the mail and online documents right away. I was already looking at apartments and it did not make me wait for anything! Same day documents! Amazing. Now I don't have to be depressed without my babies.
Thank you for trusting our company with your ESA needs, it is our pleasure to be of assistance.
Been over 3 weeks still no communication about my documents. Two week prior I started process to renew my emotional animal (which was through them). I had to email and call them to see what was going on and since then no response. Completely unacceptable especially because they deal with with people who have mental disorders which stress can cause more damage. Shame on you support pets!
Was a quick response, and made everything I needed so smooth.
A fast and easy application process is what we aim to achieve for our valued customers.
It was an easy painless process to set up. Now I can take our fur baby everywhere.
We are glad that you are satisfied with our services, thank you for making us part of your ESA needs.
That is exactly what we want to achieve for our valued customers, and we hope you find our services beneficial too.
I was struggling with getting ESA approval for my 2 dogs with our new rental property management as they said my doctor's notice wasn't good enough even after being approved for the previous 6 years through other companies. Support Pets helped me get the information required in a timely manner and my approval was finally granted. So thankful!
We're glad that you are satisfied with our services, thank you for trusting our company with your ESA needs.
I'd like not to give a review on experience.
Thank you,though.
Thank you for providing feedback on our website, it is greatly appreciated.
It was great when shopping and they really put details out for you so you know exactly what you are buying and why.
We are happy to know that you are enjoying our services, thank you for making support pets part of your ESA needs.
I feel more comfortable now, knowing I can travel with babes!
We're glad that you are satisfied with our services, thank you for trusting our company with your ESA needs.
I had to report Support Pet to the Better Business Bureau. I was excited to apply and get an ESL in June 2023. I purchase the physical documents along with ID and tags for the additional 77.00. I contacted SP several times for the last five months of the items I purchased. I was told in August they didn't have my address? I sent it to them again and received an email from Brad that my address was updated and my package was being sent out. It is now November and nothing. I have contacted them numerous times and have not been given any explanations as to where my package is or why I never got it or a refund. This company is very unprofessional. They replied to the BBB with the same lame response and no actual answer or resolution. Never again will they get a dime from me
I contacted Support Pet several times since June 12,2023 paying 177.00 for my ESA documents I upgraded for this package for physical documents, ID, tag and vest. I was initially told there was a delay with the package but I have emailed many times. Brad emailed me saying they did not have my address so they would be expediting my package. Either send my package or refund my money. This company is totally unprofessional and scam artists. I would never recommend this conmpany
Very quick and efficient! So happy with how quickly this happened.
Thank you for your feedback! We're pleased to hear that you found our service quick and efficient. We are looking forward to a longer partnership with you.
Great service and fast delivery,
I will work with them today for my future pet. It was a pleasure
Thank you for your kindness! We are looking forward to a longer partnership with you.
It was easy to fill out the application and I will be less worried when taking my pet with me
An easy application process is exactly what we strive to achieve for our valued customers, thank you for choosing our company for your ESA needs.
Simple and easy. Looking forward to getting all the stuff for my girl
We are happy to know you find our services simple and easy, and we hope you find them beneficial too.
I'm thankful for this ESA for my tri-paw! It gives me the confidence to go places!
We are delighted for your kind words, thank you for trusting our company with your ESA needs.
Great so far however only received for one vest of my dogs not both.
We're glad to know that you are enjoying our services, thank you for trusting our company with your ESA needs.
Very quick and easy. Papers are legit. Had zero problems registering her at the apartment that I live at.
Thank you for sharing your positive experience with us! We're thrilled to hear that you found our service quick and easy. Our team works hard to ensure a smooth and efficient process for all our customers, and your feedback is a wonderful affirmation of our efforts.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your convenience matters to us, we're glad that you are satisfied with our services, thank you for trusting our company with your ESA needs.