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Support Pets

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,528
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,314 reviews

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Louisiana
1 review
0 helpful votes
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Love it
November 16, 2023

Great service and fast delivery,
I will work with them today for my future pet. It was a pleasure

Date of experience: November 16, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your kindness! We are looking forward to a longer partnership with you.

Wisconsin
1 review
0 helpful votes
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Very good
November 16, 2023

It was easy to fill out the application and I will be less worried when taking my pet with me

Date of experience: November 16, 2023
Mary Ann G. — Support Pets Rep
over a year old

An easy application process is exactly what we strive to achieve for our valued customers, thank you for choosing our company for your ESA needs.

Texas
1 review
0 helpful votes
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Everything looks great
November 15, 2023

Simple and easy. Looking forward to getting all the stuff for my girl

Date of experience: November 15, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are happy to know you find our services simple and easy, and we hope you find them beneficial too.

Tennessee
1 review
0 helpful votes
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Thankful
November 15, 2023

I'm thankful for this ESA for my tri-paw! It gives me the confidence to go places!

Date of experience: November 15, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are delighted for your kind words, thank you for trusting our company with your ESA needs.

Arizona
1 review
0 helpful votes
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Fast service
November 15, 2023

Great so far however only received for one vest of my dogs not both.

Date of experience: November 15, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're glad to know that you are enjoying our services, thank you for trusting our company with your ESA needs.

Mississippi
1 review
0 helpful votes
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Quick and Easy
November 14, 2023

Very quick and easy. Papers are legit. Had zero problems registering her at the apartment that I live at.

Date of experience: November 14, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for sharing your positive experience with us! We're thrilled to hear that you found our service quick and easy. Our team works hard to ensure a smooth and efficient process for all our customers, and your feedback is a wonderful affirmation of our efforts.

North Carolina
1 review
0 helpful votes
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Thorough
November 12, 2023

Excellent swrvice. They made the process seamless. I was comfortable with the questions asked to determine m need. Very appreciative.

Date of experience: November 12, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your kindness! It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.

Ohio
2 reviews
0 helpful votes
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So worth it
November 12, 2023

Filling out the information was very easy. And the customer service was on the ball with getting back with me about my issue.

Date of experience: November 12, 2023
Mary Ann G. — Support Pets Rep
over a year old

Your convenience always matters to us, and that's why we always strive to provide an easy and fast experience for our valued customers. Thank you for your trust!

Washington
1 review
0 helpful votes
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Happy
November 12, 2023

Super easy and fast i love my esa. Thank you for everything

Date of experience: November 11, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! Your satisfaction with our services is what keeps us moving forward!

Colorado
1 review
0 helpful votes
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It was really informative, receives orders in timely manner

Date of experience: November 11, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are glad you find our website informative and easy to use. Thank you for using Support Pets services.

Texas
1 review
0 helpful votes
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Me
November 11, 2023

Good I love having this so I won't have to pay rent for my dogs.

Date of experience: November 11, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated!

Georgia
1 review
0 helpful votes
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Satisfied
November 11, 2023

I got some information that I didn't even knew existed

Date of experience: November 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much for your feedback! We're glad to know that our service is helpful and informational.

Ohio
1 review
0 helpful votes
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FINALLY
November 11, 2023

I have been looking for a way to get my pets registered and no one could give me a straight answer, then I found your site. It was so easy to use and fast, saving me hundreds if not thousands on my next move. Thank you!

Date of experience: November 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are happy to hear you found the application process with Support Pets simple. Thank you for trusting us with your ESA needs!

Montana
1 review
0 helpful votes
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Good Help
November 10, 2023

Fast an easy questions the up sell stuff stopped a 5 star rating

Date of experience: November 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! Your convenience always matters to us, and we're glad to assist.

Pennsylvania
1 review
0 helpful votes
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It was fast and easy to apply. I'm good with the service.

Date of experience: November 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services, and we hope you find it beneficial too.

Georgia
1 review
0 helpful votes
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Very easy process. The best part is that it is a time saver when having a very busy schedule. Thank you for creating and providing a service such as this.

Date of experience: November 9, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're thrilled to hear your family's experience was seamless and beneficial! Thank you for choosing our company with your ESA needs.

Nebraska
1 review
0 helpful votes
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THANK YOU
November 9, 2023

Easy to explain and have some understanding from someone who cares

Date of experience: November 8, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is our pleasure to provide our valued customers with great service. Thank you for trusting us with your ESA needs.

Missouri
2 reviews
0 helpful votes
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Mostly satisfied.
November 8, 2023

Hello! I received my official papers, but I only received 1 harness when I signed up both of my fur-babes to be support pets. I received 2 certificates which is more important.

Date of experience: November 8, 2023
Mary Ann G. — Support Pets Rep
over a year old

Your satisfaction with our services motivates us to improve more, and providing a hassle-free process is one way of showing we care. Thank you for trusting Support Pets.

Georgia
1 review
0 helpful votes
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Easy filling out the forms. A lot of questions. Still got charged a pet deposit and monthly rent.

Date of experience: November 8, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for choosing Support Pets and for providing feedback on our website! Please feel free to contact our customer service if you have any questions.

Missouri
2 reviews
0 helpful votes
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I was overcharged.
November 7, 2023

We just lost 1 of our two dachs. They were siblings. I can't leave Bandit alone. This is for my benefit but also his. He will mourn his sister and it will be detrimental to his health which will immediately affect mine. Our family is struggling to accept the loss of his sister. I cannot leave him alone which will directly impact my quality of life. We have now been advised we will lose Bandit soon. He's been diagnosed with Oral Melanoma. We don't have much time. Your ESA won't be needed. I would appreciate it if you could refund my costs.

Date of experience: November 7, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are so sorry to hear about your loss. Losing a beloved pet is incredibly tough. And thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated!