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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Hello! I received my official papers, but I only received 1 harness when I signed up both of my fur-babes to be support pets. I received 2 certificates which is more important.
Easy filling out the forms. A lot of questions. Still got charged a pet deposit and monthly rent.
Thank you for choosing Support Pets and for providing feedback on our website! Please feel free to contact our customer service if you have any questions.
We just lost 1 of our two dachs. They were siblings. I can't leave Bandit alone. This is for my benefit but also his. He will mourn his sister and it will be detrimental to his health which will immediately affect mine. Our family is struggling to accept the loss of his sister. I cannot leave him alone which will directly impact my quality of life. We have now been advised we will lose Bandit soon. He's been diagnosed with Oral Melanoma. We don't have much time. Your ESA won't be needed. I would appreciate it if you could refund my costs.
We are so sorry to hear about your loss. Losing a beloved pet is incredibly tough. And thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated!
This team gave me an opportunity to help me live a better life! My dogs are my world and help me so much with my anxiety! Thank you Team!
Thank you for your support, and for trusting our company with your ESA needs! Your satisfaction with our services is what keeps us moving forward!
Go ANYWHERE else to get your ESA letter. They give you the option of getting an ESA letter for two animals but then they don't write the ESA letter appropriately for two animals. My pet screening website for my apartment building said the ESA letter needed to say there was a separate and distinct reason for each animal. Support Pets just writes you the most vague letter about your 'stress' even when you have real issues for your support animals and for some reason none of that was mentioned in my letter. My pet screening site denied my letter and when I asked the "doctor" to fill in the incomplete ESA letter with the information it needed they told me no and wouldn't give me a refund. Worst site ever. Don't give them your money. Better sites out there.
I received the documents really fast. I am not giving 5 starts because I pay for two items and I never received the items the tag and the hornets
A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.
Fast and easy. Saved me on rent fees. Recommended this site to a friend who also used it to save on rent fees.
A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.
Hello, I really appreciate what you are doing for us disabled people it is incredible and I really appreciate it,but I tried really hard to contact you to tell you that the vest was the wrong size and could not that has been very disappointing. She needs a xs not a xxs it doesn't fit her because she needs a xs she is 5.2 lbs 13 neck 15 for her belly. Overall it has been very good
Thank you for choosing Support Pets and for providing feedback on our website! Please feel free to contact our customer service if you have any questions.
Thank you for that of the valuable information and the ease Of the process
We are happy you found our Support Pets website very informative! Thank you for choosing our company for your ESA needs!
I had great experience with everything from the esa approval to stuff got with it
Thank you so much! We are happy to know you enjoy our services.
Good good good good good good good good good good good good good
Thank you so much! We are happy to know you enjoy our services.
We are delighted to assist you and your ESA, thank you for trusting us with your ESA needs.
The dr certificate took more time than expected but I continued to call them
Thank you kindly! We're delighted to hear you're enjoying our site.
I was able to get approved fast and received my documents in a timely manner
That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services, and we hope you find it beneficial too.
I found your outline forms difficult to follow and had difficulty completing and sending the completed form. I had to go to chat to get help and another link.
Thank you so much! We are happy to know you enjoy our services.
Amazing, It's a great feeling to have you pet always with you It's great in not leaving them behind
We always try to provide excellent service, and your appreciation motivates us to move forward and improve even more. Thank you for supporting us!
Easy to do and they have all the qualifying documents ready for my approval, and what I needed to find the right avenue to get the job done.
Thank you! Nothing can be more comforting than having our ESA around, and we're glad to provide you with convenience.
Very fast getting the items and self explanatory on what I will be getting
We are delighted to assist you and your ESA, thank you for trusting us!
It was fast and easy to use through their online site. They provide you with up to date legal documentation that protects your animal and gives them federal rights.
Thank you so much for your kind words! We're thrilled to hear that you found our service easy and efficient.
I like many other people were skeptical at first. But after doing a little research reading some reviews making my own opinions I went ahead and had my dog qualified as an emotional support animal and it was extremely easy and I'm very satisfied with the service received
That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services, and we hope you find it beneficial too.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your satisfaction with our services motivates us to improve more, and providing a hassle-free process is one way of showing we care. Thank you for trusting Support Pets.