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Support Pets

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,524
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,259 reviews

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Pennsylvania
1 review
0 helpful votes
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Paperwork
February 1, 2024

Very helpful made me happy I love my baby it asked me straight questions the document come fast as I asked again for them

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

We appreciate your positive rating on our website, thank you for choosing Support Pets for your ESA needs.

Georgia
1 review
0 helpful votes
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Awesome
February 1, 2024

Easy to do, and answer questions was super easy as well

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

We're glad to know of your awesome experience with our services, thank you for trusting Support Pets for your ESA needs.

Texas
1 review
0 helpful votes
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Fantastic
February 1, 2024

Glad it works. I got my golden retriever a letter and no pet deposit. I've been meaning to do this for awhile. Glad I finally did it.

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for your kind words, and we hope our partnership can last for years.

New Jersey
1 review
0 helpful votes
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A peace of mind
February 1, 2024

"Thank you, Support Pets, for being a constant source of support and comfort! I'm grateful for the peace of mind that comes with knowing my fur babies are welcome in my apartment and can accompany me on adventures. Your understanding and accommodations mean the world to me and my pups! 🐾

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

California
1 review
0 helpful votes
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Efficient and beyond helpful!
February 1, 2024

From the get go I was so satisfied on how efficient and responsive everyone was while completing my question are and approving my dog to be an ESA pet!

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

We're happy to know that you find our services helpful, thank you for using Support Pets services.

Texas
1 review
0 helpful votes
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Satisfied
February 1, 2024

I was an easy process and fell alleviated that Clara could be with me at all times.

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Your appreciation is important to us, and we are looking forward to a longer partnership with you.

Texas
1 review
0 helpful votes
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This process was very easy & quick
February 1, 2024

I am so happy with how quick & easy this all was! I had an issue with my apartments & needed a ESA for my girls quick. This process was so much easier & affordable than other websites I was searching.

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Your time is valuable to us, we're glad that you choose our company for your ESA needs.

Ohio
2 reviews
0 helpful votes
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The Services were great.
February 1, 2024

Pepper is busy at work at the memory care center with her mom.

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for sharing your great experience with our services, we are looking forward to a longer partnership with you.

Ohio
1 review
0 helpful votes
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FANTASTIC!
February 1, 2024

This was a very good experience. It was easy and any quick.

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for your kind words! We are looking forward to a longer partnership with you.

Florida
1 review
0 helpful votes
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Good
February 1, 2024

Great service, super fast, thank you so much for this

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

We're glad that you are enjoying our services, thank you for your trust!

Texas
1 review
0 helpful votes
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Thank God
February 1, 2024

This was so easy to do, I got my paperwork a day or 2 later, I've needed this for so long but have been scared or haven't had the money for it. Thank you so much!

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for your trust! We are looking forward to a longer partnership with you!

Texas
2 reviews
0 helpful votes
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Harness is too small. Need to return and get one that is one size larger. I have made several request.

Date of experience: February 1, 2024
Texas
1 review
0 helpful votes
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Amazing!
February 1, 2024

Great customer service, helped my dogs & I to receive the necessary documents

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

We're delighted to hear that you found our service awesome, and we want to assure you that Support Pets services are indeed legitimate. Providing a legitimate and reliable service is our top priority, and we're committed to meeting your needs and expectations.

Florida
1 review
0 helpful votes
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Great service!
February 1, 2024

They attended to me quickly and didn't make me wait weeks to get my documents.

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

We're delighted of your great experience with our services, and we are looking forward to a longer partnership with you.

Florida
1 review
0 helpful votes
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Complete
February 1, 2024

I feel completely satisfied, and there is a fast response

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Your satisfaction is what keeps us moving forward, we hope you find our services beneficial.

Arizona
3 reviews
0 helpful votes
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Amazing how fast was everything service quality thank you so much

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

It is our pleasure to assist. Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

Minnesota
1 review
0 helpful votes
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Amazing experience my dog loves going everywhere with me!

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

We're thrilled to hear that you had an amazing experience with our customer service. Providing excellent service and support is our commitment, thank you for trusting our company with your ESA needs.

Wisconsin
1 review
0 helpful votes
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Awesome
February 1, 2024

Easy and dream come true. Should have thought of it sooner and am telling friends. Worth everything.

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for making Support Pets part of your ESA journey.

Colorado
1 review
0 helpful votes
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Fantastic
February 1, 2024

The shipping was very fast and the ID was very affordable and adorable.

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Your satisfaction is important to us, thank you for making Support Pets part of your ESA journey.

Wisconsin
1 review
0 helpful votes
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ESA made easy
February 1, 2024

Process to certify my two cats as ESA was easy online. The support needed to get docs edited or accommodation letters created was very responsive and caring. Thank you so much for helping make this emotional process a breeze!

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.