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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,524
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,255 reviews

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Texas
1 review
0 helpful votes
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Answered survey
February 2, 2024

Thankful to finally get the support and help needed

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

South Carolina
1 review
0 helpful votes
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ESA has given me peace of Mind
February 2, 2024

The process was easy and clear. And the response was quick.

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

Florida
1 review
0 helpful votes
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Worth it
February 2, 2024

It was worth it. Now I can take my baby with me whenever and wherever

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for the positive feedback on our website, and we are looking forward to a longer partnership with you.

Idaho
1 review
0 helpful votes
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Blue
February 2, 2024

A sido muy buena y muy fácil de poder hacer un trámite para mi adorable blue mil gracias por todo el apoyo y orientación excelente servicio

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for the positive rating on our website, and for trusting our company for your ESA needs.

Ohio
1 review
0 helpful votes
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Easy
February 2, 2024

Easy to apply for paperwork. Hoping it works, will know in the next month.

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

An easy application process is exactly what we aim to achieve for our valued customers.

Nebraska
1 review
0 helpful votes
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Quick respnse
February 1, 2024

I was unsure if my cats could be ESA eligible. After answering a few questions, it was nice to learn that not only eligible, but approved.

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

We greatly appreciate your positive comments about our response time. Our team is dedicated to providing prompt and efficient assistance to our customers.

North Carolina
1 review
0 helpful votes
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Paperwork received
February 1, 2024

Thank you so much for all your help and the quick response on the paperwork. I was able to move into my new apartment without problems so far. They accepted the form you guys filled out and have not hear any issues with it from the office. I'll reach out if I need to. Thank you again.
Claudia Sierota.

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for trusting our company for your ESA needs, and we hope you find our services beneficial.

Texas
1 review
0 helpful votes
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Quick & Easy
February 1, 2024

This was a quick and easy process. Support Pets provided clear, concise information and was there every step of the way.

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

That's exactly what we aim to achieve for our valued customers, thank you for using our services!

New York
1 review
0 helpful votes
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Awesome Help
February 1, 2024

This is big help and very lovely caring genuine kind and beautiful idea and operation position and business work that the doctors or whoever is bringing family closer and more productive and active and happy and empowered and strengthened with soundness and blessings upon blessings upon blessings thank you so much

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

New Jersey
1 review
0 helpful votes
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Quality Support Pet Certification
February 1, 2024

We needed to relocate and travel, without the anxiety that comes with knowing the huge consideration for our pets, which are the ones to primarily help us do all that smoothly. This process got our pets certified to relieve that aspect in all areas of our lives, without a hassle or long wait.

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for your kind words! Providing excellent service and support is our commitment, thank you for trusting our company with your ESA needs.

California
1 review
0 helpful votes
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Thank you!
February 1, 2024

It's amazing and works out so much i appreciate using it and it makes things a lot more easier for me

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

It is our pleasure to assist, thank you for trusting Support Pets for your ESA needs.

Texas
1 review
0 helpful votes
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A good experience
February 1, 2024

This has been very user-friendly. Thanks! It is a good process!

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

We're glad that you weren't inconvenienced by our application process, thank you for trusting Support Pets for your ESA needs.

Arizona
1 review
0 helpful votes
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Emotional Support Dog
February 1, 2024

Everything went well. It did take longer than expected.

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for the positive feedback on our website, please contact our Customer Service team for any assistance that you need.

Michigan
1 review
0 helpful votes
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Quick service
February 1, 2024

Quick service and very helpful information for me about my pet and what can be done to help

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Your time is valuable to us, we're glad that you weren't inconvenienced by our application process.

Illinois
1 review
0 helpful votes
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Just what I need
February 1, 2024

Very responsive after receiving my documents and whenever I reached out.

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for your kind words, and for trusting Support Pets for your ESA needs.

Michigan
1 review
0 helpful votes
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Fast and easy process
February 1, 2024

This process was very quick and provided all the correct forms I needed, the spelling and orginaztion of the forms were very professional.

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

A fast and easy application process is what we aim to achieve for our valued customers, thank you for trusting Support Pets for your ESA needs.

Virginia
1 review
0 helpful votes
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Apartment did not accept my documents
February 1, 2024

My apartment did not accept my documents and I got half of my money back.

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

We appreciate your positive rating on our website, please contact our Customer Service team for any questions that you have.

Illinois
1 review
0 helpful votes
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2 day to process is a misquote.
February 25, 2024

Run around for days pushed up multiple times and no results. Finally delivered. Fir time I tried to use at IHG it was not honored at Ripley WV (Holiday Inn Express manager declined and had to pay $25.00 since it was not a service dog' disappointed!.

Date of experience: February 1, 2024
Idaho
1 review
0 helpful votes
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Okay
February 8, 2024

Took forever, and a few customer services before I got my documents.

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Your feedback is greatly appreciated, thank you for using Support Pets services.

Oregon
4 reviews
0 helpful votes
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Support pet
February 1, 2024

Like the quick response and easy to print out. So glad I will be able to take my pet almost everywhere

Date of experience: February 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for the positive rating on our website, we are looking forward to a longer partnership with you.