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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Their wonderful support and determination got me exactly what I needed for my apartments and now my family rebel can stay here without us having to rehome or paying a deposit.
Awesome service. I would definitely recommend to other people!
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our service, and we are looking forward to a longer partnership with you.
Got the docs I needed but had to contact support to get them never got an email about it
We're glad that you are enjoying our services, thank you for making our company part of your ESA journey.
Very easy to complete application. I appreciate this company very much. My dog is a small GSP and she also has separation anxiety issues when we have to leave her for a long period of time as we travel often. Getting Angie certified will help both her and I when we travel by car and have to stay at hotels.
We do have someone in our family that has a 5 acre farm that does love and care for her when we need to travel for longer periods of time.
But now, if we need to take her with us for a few days, I'll be able to take her into a hotel now without any fuss from the Hotel managers.
Thanks again for this special program.
Great program, very polite people and will answer all your questions
Very fare and easy to follow very greatful. I tell everyone I can about this. Very fast response time
Thank you for sharing your experience! We're glad to hear that our process was straightforward for you.
Great easy process. The only thing is pushing extras on you in the end instead of including packages in the initial process
The initial submission of the info was great, however, once I found an error on the certificate the communication broke down, it took at least 7 emails with 5 emails promising to take care of it, which didn't happen. It took a complaint to BBB and a dispute claim to my credit card company before they actually fixed it and resent it. It was a simple fix that SHOULD NOT have taken that much to cause such confusion.
I am thankful that the process was easy, but I can't afford the additional items, because I am 65 and disabled. My fixed income includes SSDI and a minimal retirement.
We're delighted to hear that you found the process straightforward and appreciate your positive experience with Support Pets. We are looking forward to a longer partnership with you.
I purchased from this company because of the fast turnaround time of 24-48 business hours. It has now been 8 days since I purchased and haven't received my ESA document to date. There is no customer service that you can talk to only automated calls, email and chat. Every time I inquire about the status I'm told it's a system issue or it's due to high volume of orders. Whatever the case may be it has been very difficult and stressful for me, I'm now facing fines or even eviction because I have supplied my property management company with this ESA Letter or even worse I will have to give my dog up. She is one of the only thing that gets me through my day when I'm feeling anxious and this process has made the last week very stressful for me. I would not recommend any company where you can't speak to a live person. This just makes me feel taken advantage of by this company.
Thanks for your feedback. We apologize for any inconvenience this exception might have caused you. As explained before, we are adapting to a huge increase in demand while trying to assist all customers and provide our best. Our goal is to provide a fast, easy, and hassle-free service to ALL our customers and we apologize we could not assist you this time.
Our services work 24 hours a day via chat and e-mail, contact us and a representative will get back to you as fast as possible.
Thank you
I'm just learning this today I do have my ESA APPROVAL from my Doctor I didn't pay anything I have the letter to show proof, I do have a letter from my Doctor Joline Brozeman the reason I applied for another ESA LETTER I thought It be totally something different, I'm still looking forward to my ID card.
Love this programs my dog always be with me. And stay with she, I can stay relax
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
Quick and simple question to understand. I received my documents in a timely manner
We're glad that you weren't inconvenienced by our application process, thank you for trusting our company for your ESA needs.
Great service very quick loves the easiness of getting the documents and quick contacting
Thank you for your feedback, it is greatly appreciated! We're delighted to hear that you had a positive experience with our service.
Thank you so much for your help and support. I can now take my dog Coco any where I need to go.
It is our pleasure to assist, and thank you for trusting Support Pets for your ESA needs. We are looking forward to a longer partnership with you.
It has been a good experience. I need my dog to me not only for my support but she never leaves my side if she doesn't have to. I was able to provide the information so that I can now let her into our hotel or any where i need to be. It won't be that much but we will always be with her traveling the country.
Delighted to hear that you've had a positive experience! Thank you for trusting our company for your ESA needs.
Actually very fast and legit website thank you guys so much my animals are my baby's
Thank you for your positive feedback! We're delighted to hear that you found our website fast and reliable. Your satisfaction is our top priority, we are looking forward to a longer partnership with you.
So far things have been smooth and easy."…………………………………………………."…………
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We're delighted to hear that your experience with our ESA services has been smooth and hassle-free! We hope you find our services beneficial too.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.